Edgar Ryan Samson Email & Phone Number

Taytay

Philippines

• Leading the business process and coordinating the end-to-end development of digital products and related initiatives• Ensuring proper understanding, communication and implementation of business requirements and process improvements across a range of product features, initiatives, system builds, and documentation• Working cross-functionally, both internally and externally, with all stakeholders as it relates to any project assigned in order to ensure completion• Ensuring tech teams, UIUX designers, product and QA teams, business teams, and outside partners are properly coordinated and managed to deadlines, budget, work output and quality requirements• Ensured all projects assigned are managed and tracked to budget and time requirements, reporting status and risks, and elevating all issues along with proposing and implementing risk mitigation plans and budget or project analyses • Writing and presenting regular weekly and ad hoc project updates to the senior management and other stakeholders• Supports both Software and Non-Software related activities to ensure overall project success• Supports DevOps and IT operations for project delivery, reporting and resolving any production or live issues encountered• Improved Software Development Life Cycle of internal tech teams

• Leading the business process and coordinating the end-to-end development of digital products and related initiatives• Ensuring proper understanding, communication and implementation of business requirements and process improvements across a range of product features, initiatives, system builds, and documentation• Working cross-functionally, both internally and externally, with all stakeholders as it relates to any project assigned in order to ensure completion• Ensuring tech teams, UIUX designers, product and QA teams, business teams, and outside partners are properly coordinated and managed to deadlines, budget, work output and quality requirements• Ensured all projects assigned are managed and tracked to budget and time requirements, reporting status and risks, and elevating all issues along with proposing and implementing risk mitigation plans and budget or project analyses • Writing and presenting regular weekly and ad hoc project updates to the senior management and other executive stakeholders both within ADC and its partner companies• Assisted the Business Development and Product Management team in pre-project business planning• Supports DevOps and IT operations for project delivery, reporting and resolving any production or live issues encountered• Maintained Agile Scrum as main practice for internal tech teams

• Ensured that the day-to-day business affairs of the company are appropriately managed by developing and implementing processes that will ensure the achievement of the company's financial and operating goals and objectives• Established the Customer Service and other operations functions of ADC investee companies• Coordinated with different departments in policy development, documentation and measurement helping to ensure clarity and objectives and focus in all process and appropriate standards and measures of performance• Functioned as the IT and Security team in documenting, gathering requirements and implementing all data protection plans, IT infrastructure and procedures for the company• Assisting in developing, documenting and supervising of the administrative and office and premises management of the company and its investee companies• Kept the senior leadership team apprised of all operational health of departments and programs assigned, monthly budgets, any events affecting its business, including opportunities in the marketplace and adverse or positive developments• Participated in cross functional meetings to review information received from operational support functions - IT, HR, Admin, Finance - and partner to define action plans that resolve issues and drive continuous improvement• Implemented best practices and over-deliver for company's success, drive consistent performance, evaluate staffing needs, with input from all stakeholders, and make adjustments to meet changing requirements• One of the key contributors to have moved the company to a new office location

• Responsible for deployment of online solutions for internal or external clients• Devices solutions for interdepartmental needs• Leads solutions architects and various consultancy roles• Ensures that high value products meet stakeholder needs• Oversaw internal requirements of work effort, budget, module reusability, code maintainability• Controlled and monitored project execution and identify potential issues to be addressed• Worked with Sales, Accounts, Operations and other experts in the industry to get a pulse of present and emerging technologies• Responsible for on-boarding, maintaining and improving skills in the department; coordinates with human resources and the training team to provide training opportunities to team members• Provided skills coverage and training to new and existing projects or accounts• Improved transition time of project activations to delivery operations

• Project owner of company systems development and improvement• Manages and monitors all data related company systems and reports• Supported and maintained a central task monitoring system to manage all operations based from company needs• Created a data gathering system to manage all internal and external data needs• Maintained individual task consoles for different projects inside the company to monitor project statuses based from different project needs• Optimized workforce schedule to correspond with client demand• Forecast monthly, quarterly, yearly work volume to determine and recommend staffing levels • Managed reports for leave tracking, attendance and tardiness of all employees in the workforce

• Ensures all competency teams maintain commitments to quality and efficiency on their accounts in day-to-day operations• Supports resource management to provide appropriate systems for measuring operational quality and efficiency• Coordinates with counterparts to ensure the successful delivery of customer needs from inception to successful activation• Prepare and deliver weekly, monthly and quarterly dashboard and update reports to higher management and client representatives on key accounts• Communicate with clients and client representatives to address concerns and issues of significance to their department• Participates in strategic planning and goal setting for their department in collaboration with other departments• Responsible for the productivity and performance of their department• Responsible for on-boarding, maintaining and improving skills in the department; coordinates with human resources and the training team to provide training opportunities to team members• Conducts interviews of candidates for their teams and provides hiring recommendations• Conducts 1 on 1 meetings with direct reports for coaching, mentoring and to elicit feedback and gauge morale

• Analyzed team processes, roles, documents, tools, work output, and performance metrics• Developed recommendations for people skills, process and/or systems improvement• Coordinated with competency managers, supervisors and technical staff for effective change management• Increased throughput and on-time delivery rate through capacity management and efficiency gains through workflow, personnel skills and tools improvements• Decreased training and on-boarding time for new support specialists

• Supervised shift operation in accordance with policies, procedures and processes• Facilitated technical escalations and provides non-technical training and mentoring• Prepared regular metrics reports, conducts goal-setting sessions, and provides evaluation to team leaders• Load balanced resources to support different client requests• Managed internal feedback and gauges morale of direct reports• Managed seat occupancy, capacity and utilization of the shift• Addressed urgent production requests and escalated issues

• Develop and maintain relationships with clients• Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your client's success• Coordinate with Sales to help drive and grow the Rich Media business• Establish and sustain a high level of service and quality• Become highly knowledgeable with DFA and/or DFP platforms• Prioritized workload and properly set delivery expectations with clients• Maintained overall team production for prioritization and on-time delivery• Worked cross-functionally with the Sales, Production, Quality Assurance and Product Management teams• Expanded personal and team knowledge of new and upcoming products• Secured and grew Campaign Management business for the APAC team and the company

• Learned new production design, development methodologies and trade tools and apply in Rich Media production• Involved in the development, implementation and execution of test cases/criteria/specifications• Performed testing, verifying and confirming that all Rich Media creative units conform to the advertisers’ and publishers’ specifications• Evaluated and test new or modified products and/or programs to verify functionality according to both technical and user requirements• Directed and supervises team's daily production activities, operations and projects• Contributed in the documentation of bugs and their fixes shared in production• Monitored team's delivery status and managed deadlines• Reported on major Issues, their causes, their impact and next steps to ensure non-replication of issues• Contributed in the formulation of team-centric policies, standards and practices to ensure consistent performance and productivity of the team• Managed individual and overall team performance

• Maintained constant communication with the onshore team• Received and delivered work units to and from onshore• Managed task deadlines for the group• Developed Rich Media advertising units and templates using Flash AS 2.0, Flash AS 3.0, JavaScript, PHP, Audio and Video editing software, and other related software and web-services• Created monthly task reporting

• Received and delivered work units Senior or Team Lead• Developed Rich Media advertising units using Flash AS 2.0, JavaScript, PHP, Audio and Video editing software, and other related software and web-services

Bachelor'S Degree, Computer Science

Activities and Societies: Computer Society of the Ateneo, MUSMOS, Management Information Systems Association

Education record

Education record

Education record