Edgar Silva Castro Email and Phone Number

Lead the Innio-Jenbacher and Generac service business unit, being responsible for P&L statement, revenue, costs and margin.Lead the service operations to offer outstanding service to our customers in terms of quality, efficiency and productivity.Manage the commercial relationship with customers related to service requirements.Lead and motivate the technical team providing with resources needed to satisfy our customers, and improving their professional growth.Responsible for KPIs and warranties according to Innio-Jenbacher and Generac guidelines.Responsible for enhancing technical capacity by promoting training.

Lead the relationship with the FAW trucks and Weichai engines factories in China to develop new Diesel and Natural Gas trucks for the Colombian market.Lead the implementation of new business based on clean technologies for transportation such as electric vehicles and hydrogen.Responsible for the continuous improvement of the product and process to increase the reliability indicators for the customer fleets.Lead trucks maintenance plans for customer contracts.Manage warranty administrationLead the technical training process for internal staff and customers .Responsible for the audit process for FAW workshops.Lead the parts management for new trucks entering the country.

1. Lead the aftersales process for power generation business, creation of strategies and value proposition, sales goals, and direction of the commercial service team. Responsible for CRM implementation in service unit.2. Lead the operational service process, ensuring the resources and processes necessary to fulfill customer expectations. Improve the KPIs indicators of the workshops ensuring high quality for power generation services.3. Prepare bids and make negotiations with customers for power generartion segment.4. Structure and lead maintenance contracts for different markets such as Power Generation, Industrial, Oil & Gas, construction, among others.5. Manage the financial statements and results of the national service unit , sales, costs and expenses.6. Lead negotiations with suppliers and responsible for account receivables for the service unit.

1. Lead the aftersales service for 8 repair workshops, as well as provide support to customers and dealers repair shops. Lead project to repair engine components like turbos, cylinder heads, air compressors and fuel lab to repair common rail systems.2. Manage workshop key performance indicators such as productivity, labor utilization, billing efficiency, repair velocity. Responsible for continuous improvement process for 8 repair shops, and deployment of digitalization of workshops to measure labor productivity and eficiency.3. Implement preventive and predictive maintenance programs and budget for equipment fleets creating strategies to reduce variable cost for fleets, including key indicators like reliability, availability, maintenability and cost per mile.4. Implement fuel consumption reduction programs and extended oil and filters intervals initiatives for several markets such as mining, power generation, construction, oil & gas and automotive.5. Lead Application Engineering area, implementing projects to replace Diesel and Gas engines by last technology, for equipment fleets evaluating technical and economic feasibility.6. Lead Technical Training Center in order to provide training for internal personnel, customers and dealers. Responsible for commercial management, Profit & Loss Statement for Training Center. Manage profesional training for drivers and operators. 7. Lead Cummins de los Andes Telematics control room monitoring 2900 trucks and 900 power gensets adding value to our customers who use this service, making them more productive. 8. Lead warranty administration for Cummins channel.

1. Lead a new service model based on Cummins engine-monitoring system (Telematics) at all project phases such as definition, design, development, production, sales and aftersales creating a new model and service culture exceeding customer expectations.2. Lead international Telematics project deployment for countries such as Peru, Argentina, United Kingdom, Turkey , Rusia , India and United States. 3. Manage customer value proposition of Telematics project, delivering support and action plans about predictive and preventive maintenance in order to improve customer productivity.

1. Managed technical department to provide support for Cummins de los Andes service channel including Dealers. Distributor Field Service Engineer (DFSE) and hard diagnostic on Cummins engines. Failure analysis on Cummins engines. Implementation of key performance indicators.2. Managed warranty administration for Cummins service channel including warranty decision making and claim submitting.3. In 2006, responsible for new branch deployment to provide technical and service support to mining customers.4. Created the Technical Training Center of Cummins de los Andes making it very profitable and self-sustaining. Responsible of Profit and Loss Statement of Technical Training Center. Responsible of sales forecast, costs and expenses of Technical Training Center. Managed technical training for Cummins de los Andes´s personnel and key customers according to market needs.5. Implementation of maintenance plans and failure analysis for key customers in mining, oil&gas, power generation, construction and truck market.6. Certified trainer on Cummins diesel and gas engines for midrange, heavy duty and high horsepower models. Performed qualification courses for technicians and engineers on Cummins diesel and gas engines. Technical Training received and certified by Cummins :Application Engineering QualificationB5.9G Plus Engine QualificationC8.3G Plus Engine QualificationCNGE Natural Gas Industrial Engine Qualification HHP Natural Gas Lean Burn Control Systems Familiarization ISM&Signature Engine QualificationISM Engine QualificationQSV81/91 Natural Gas Lean Burn Engines QualificationHHP Engine Diagnostic LogicQSK45/60 Engine QualificationQSK19 Tier 3 Common Riel Engine QualificationISC/ISL CM850 Engine QualificationQSK60 CM850 Engine QualificationQSK38/50 CM850 Engine QualificationWarranty Decision Maker & Claim Submitter QualificationSix Sigma QualificationEaton RTLO 16918B Transmission Repair Training

1. Engineering Project Management: Leaded new products development meeting QS-9000 automotive standard for main OEM automotive assemblers. Automotive part manufacturing under Reaction Injection Molding (RIM) Process of polyurethane, Flow cutting and Motoman robotics.2. Sales Management: Leaded commercial relationship with the main automotive companies such as: General Motors Colmotores, Sofasa (Renault-Toyota), Compañía Colombiana Automotriz (Ford-Mazda), Ford Venezuela, General Motors Venezuela y Aymesa-Ecuador.3. Maintenance Management: Leaded preventive, corrective and predictive maintenance in order to make sure outstanding performance of production equipments.

1. Managed manufacturing process set up for PET stretch blow molding ( Sidel ) and plastic injection process ( Husky ). Manufacturing problem-solving. 2. Implementation of statistical process control (SPC) to evaluate and analyze manufacturing process in order to improve product quality. 3. Improved manufacturing process capability applying DOE (design of experiments), Robust Design (Taguchi method), FMEA (failure mode effect analysis) and SPC (statistical process control). 4. Solved quality process problems in real time by applying Cause-Effect techniques. 5. Planned, directed and controlled the maintenance for manufacturing equipment. 6. Excellent Knowledge of Husky PET injection machines and Sidel PET stretch blow molding machines

1. Developed a project to improve the bottle packaging process for Comptec-Cocacola S.A. 2. Computational Modelator: mechanical design applying finite element analysis with the Ansys 5.3 software.3. Leaded process to get qualification of material testing laboratory under ISO-9000 standard.4. Degree work: Finite Element Analysis applied to Moisture and heat distribution during clay drying process

1. Identified and developed new business.2. Provided technical assistance to customers.3. Provided technical support for manufacturing process.4. Prepared Bids.5. Handled suppliers.