Leader and responsible for the Software and Cloud business at Insight Public Sector. I drive strategic sales initiatives across a team of licensing and technologist specialists in the US, aiming to continually over achieve quota. My expertise extends to managing our large partner ecosystem, enhancing collaboration and driving synergies across Software and Cloud technologies. I guide efforts in cloud solution adoption and consumption strategies in collaboration with sales and service delivery teams throughout the US, integrating and optimizing diverse teams to boost efficiency.I possess a comprehensive understanding of public sector contracted business, focusing on pre and post-bid strategy, solution consultation, ROI analysis, customer implementation, TCO deliberation, customer training, multi-state rollout initiatives, and multi-platform services implementation strategy. Leading sales teams focused on Government, Health Care, and Education sectors, I provide technical and licensing guidance to support Digital Transformation projects that encompass Modern Workplace, Hybrid Enablement, and Datacenter & Apps Cloud migrations.

As the Principal Consultant at Sparkhound, I directed global infrastructure management at Diamond Offshore, leading cybersecurity incident response, change management, disaster recovery, and service delivery. I developed and maintained leading security practices for communications and data center environments, while also building relationships with business management to promote IT services and provide consulting on security, risk management, and standards.

Leader in driving security-focused discussions with Enterprise clients concerned about migrating sensitive data to the cloud. I lead Azure Cloud Workshops, where I define business solutions through detailed architecture design sessions and provide pre-sales technical and architectural support for Azure App Application Development. I am committed to evangelizing current and future Microsoft products and technologies, including the cloud and platform software roadmap. I build and maintain trusted advisor relationships with influential technical decision makers, facilitating the successful adoption and deployment of Microsoft Cloud products and technologies such as Azure, Microsoft 365, SQL, and Dynamics 365. Additionally, I manage key sales opportunities as determined by our team and assist the Account Executive in developing and executing our sales strategy to meet revenue goals and win strategic initiatives. Part of my responsibilities also includes developing a cohesive global account plan, ensuring all team members are aligned with their roles, and identifying customer requirements to provide feedback to appropriate Microsoft business groups.

A Technical Account Manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, if something unexpected occurs the TAM, working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points - which is used by the TAM to create a Service Delivery Plan ensuring their customers' operational success with Microsoft products.

Technical Engineer in Developer Support Internet Team supporting Internet Information Server and related technologies. Over three years in a technical role in IIS (Internet Information Services) and 3 months interning with CPR (Critical Problem Resolution). Both of these roles required user mode debugging skills as well as being able to read network traces and performance logs. Responsible for reviewing cases of my team members and providing technical direction. Served as an escalation point for cases.