Edgar Zamora Email and Phone Number

Product owner and Technical Solutions Lead and is responsible for the overall Road Map and Management of Salesforce. • Successfully transitioned the WC Instance from classic to lightning by aligning a newly designed and developed Lead to Revenue process.• Responsible for the overall increase in Salesforce metrics (adoption, utilization, development, chatter & mobile usage) which placed the WC instance to Rank number 1 among the 27 Salesforce instances in AmerisourceBergen • Successfully designed, planned and oversee the migration of ICS, Lash, Xcenda and BPS Salesforce instances to the WC Org. Currently migrating 3 more AmerisourceBergen companies into the WC instance.• Designed and developed the Service Cloud roll-out plan into Salesforce and is overseeing the global roll-out

Increased adoption rate to 400% within 18 MonthsIncreased utilization to 100% Designed, created and Implemented new Sales process module that reduced deal closure from 17 days average to 22 hours.Automated Sales Agreement documentation (automatically generates all required supporting documents and sent via e-sign)Created automated modules for non operational task (Holiday tracking and approvals, Hotel & Air/Train Transport booking etc) designed for field personnel.Created a Sales Path module for browser Salesforce Classic( currently only available for lightning experience and Saleforce 1 at the moment)Successfully implemented and rolled out the following applicationsCongaAdobe E-signatureData.comPardotDesigned, Created and implemented several processes that increase efficiency and productivity across the business using Salesforce, conga and E-signature (for non licensed end users)Trained end users and created training modules.Developed the Salesforce Support Team and provided training to new SFDC Admins providing operational support.

Conducted SFDC Support personnel training for Cognizant. I combined the standard ADM 201 course with case handling proficiency and operations process training.The objective of this training approach is to provide the SFDC Support Representative candidates the necessary skills and knowledge to easily pass the ADM 201 certification and provide maximum support productivity.