Monitor and audit the CMDB activities and transactions.Ensures change and configuration management procedures are followed.Updates CMDB to modify or include new configuration items.Ensures CI relationships in CMDB match the Architech Diagram.Assists in reviewing SecureCAP documents to ensure NIST security controls are addressed.

Ensured that all section equipment, valued at over $200k, was inventoried and maintained from Camp Atterbury back to NJ with 100% accountabilityLead project to rebuild and upgraded one VMware ESXI 6.5 server stack, 5 windows server 2016, and 3 Linux virtual machines for Division War Fighter; resulting in an increase of unit technical security and network servicesTaught 3 team members on how to re-image systems; reduced time for 100+ systems re-image from 4 days to 2 daysResearched on implementing open-source helpdesk software which would allow the army to save expenses on licensing and improve current helpdesk systemCreated & Managed 100+ users were in Active Directory and exchange in time for a major exercise; leading to end users being able to operate tactical information systemsPerformed system administration task such as system backups, network monitoring and applying systems security updates.

Answer user inquiries regarding computer software or hardware operation to resolve problems.Oversee the daily performance of computer systems.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportBack up network data.Configure security settings or access permissions for groups or individuals.Analyze and report computer network security breaches or attempted breaches.

Coordinated with other IT specialists, management, and specialized teams in identifying and correcting unusual or unprecedented problems.Planned, coordinated, and installed applications, software, and hardware for end users in an enterprise environment.Worked with clients and customers to assess their needs and provide information or assistance to resolve their problems.Used IT Troubleshooting methods to resolve complex multilayer application and hardware issues.Worked with hospital IT security team to make changes to system security access policies for a user’s systems, resulting in staff performing their multi-organizational research study without compromising confidentiality and system security controls.Developed comprehensive instruction for the operation of systems and software that had none to begin with.Served as an advisor to lower-graded Field Techs engaged in similar responsibilities and assisted them in resolving complex issues.

In the 1st 3 months as a Desktop Support Team member assisted in dropping the Hackensack University Medical Center Campus ticket queue by 50%Worked with hospital IT Security Team and enabled a research fellow to perform a multi-institute studyPerformed installs and upgrades of computer hardware and softwareTroubleshoots system performance, and network issues

Provided technical support and customer service to the organization's users Hardware, Software and Network issues via over the phone, email and chat.Troubleshoot TCP/IP, DHCP, DNS and other network/server protocolsPerform system updates and backups for clients.Exchange, GSuite, and Office 365 account administration Managing servers and network equipmentResearch trends and patterns to implement new or improvedcommunications methods and procedures.Document help desk requests and resolutions.Install software applications, hardware peripherals and devices, update software and hardware drivers as needed, and upgrade computers.