Edgar Blass Email & Phone Number

Irvine, California

Orange County, California Area

• Motivate, Train and Discuss with internal IT Team and Management on fun and educative ways to approach end users when assisting with their concerns, questions or issues.
• Monitor, Maintain and assist in Deployments of Harrah’s SoCal Casino and Hotel OPS network, application, switches, hubs, firewalls, Applications and Projects.
• Develop, document and revise system design procedures, test procedures, and quality standards
• Serves as the Apple technical expert resource to IT colleagues and Harrahs SoCal due to my expert-level knowledge and understanding of Apple Implementations in a business environment.
• Undertake complex problem solving and provide assistance to colleagues and staff ensuring they are dealt within a pleasant, professional and timely manner.
• Consistently ensures that business is conducted with integrity at all times and that behavior aligns with Caesars policies, procedures, and core competencies.

Brea

• Manage & Support of all Service Champions workstations (Windows/Mac), Mobile Devices (Apple/Android),Applications Updates, VOIP (Avaya/Mitel), Audio Video Equipment Maintenance (Lifesize/Avaya), Network, (LAN, VLANS.
• Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Complete projects by coordinating resources and timetables with user departments and Director of Operations.
• Direct technological research by studying organization goals, strategies, practices, and user projects.
• Verify application results by conducting system audits of technologies implemented.
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements

Newport Beach, CA

• Schedule Inspection visits to customers home or place of business. Providing direct contact and visibility to customers IT/Network needs and Goals.
• Plan, Advice and assist users with integration of new selected hardware/software into their business environment.
• Provide support to other Customer Solutions Engineers to accomplish the very best experience for our customers when doing Onsite setups and integration of their selected Hardware/ISP/Equipment/Software/Upgrades.
• Onsite jobs include but not limited to (Apple Servers, iOs setup and integrations, Windows Servers, Computer Setups, Remote access of their computers from other locations securely, Firewall build, setup of network.
• Support and test Lan’s, Vlans, VPNs,Nat devices, WiFi networks or DHCP servers.
• Using troubleshooting and investigative skills to resolve technical issues for customers onsite or remotely.

Ontario, California

• Build, develop and maintain wireless networks for Macs and PC systems.
• Troubleshoot and setup Routers for Macs and PC systems.
• Support Lans, Wlans, Wans, internet and intranet systems for Macs and PC systems.
• Level 2/3 Tech Support for clients by Phone or Citrix GoToAssist Remote Access for both Mac/PC systems.
• Develop and maintain Installation/Setups/Updates/Changes of UIA’s modems, Cisco, VPN tunnels, Ipsec tunnels, SSL certificates, Firewalls, DNS,FTP,HTTP,SSH,TCP,UDP. (Mac, Unix, Linux and PC systems).
• Perform daily system monitoring of ISM (Internet Security Manager), firewalls (BIG BROTHER), Internet Access Connectivity (CACTI) for Enterprise Clients including firewalls, Backups, Mail, IPS (Intrusion Prevention.

Costa Mesa

• Manage personnel in the IT and personnel support defined by the CRTG requirements
• Ensure that IT employees assist with daily operations and meet objectives for all clients under contract; to include: Network Infrastructure Setups/Support, Workstation Support, E-Mail Hosting, Image Creation &.
• Management and supervision of both IT and Sales personnel to ensure both performance objectives and performance standards are met to CRTG standards
• Responsible for supreme knowledge and understanding of Mac and Windows OS to provide on-site or remote support to contract clients (includes Software programs such as Word, Excel, Access and PowerPoint).
• Manage the division of work, timesheets, time tally’s, and workload measurements for IT personnel
• Trained new Engineers regarding service protocol and implementation of computer systems, maintenance, master builds, client builds, and server setups

Temecula, CA

• Provide exceptional customer service throughout the day to ensure the needs of all customers are met with the highest of standards
• Ensure the accuracy of in-store repairs before passing to the Genius Admins for final approval and calling of clients.
• Assist the Senior Store Manager, Genius Lead and Genius Administrators, with daily tasks that may arise outside of the normal daily workload.
• Responsible for daily Genius duties, and customer service, including daily repair service and follow up of clients and business clients regarding their repairs or customer service issues that arose.
• Assisted in mentoring individuals who desired to be selected for Genius training and certification
• Leveraged store success to facilitate sharing / training to other stores in our Market about Business leads coming from the Genius Team.

Riverside

• Trained new hires on Circuit City’s Firedogs steps of procedures
• Installed and upgraded operating systems, video cards, RAM, software restorations, and more
• Involved in wireless, home audio / video, and home installation sales and promotions
• Assimilated and executed all visual merchandising for store openings
• Assisted Store Manager, Video Department Manager, Car Audio Manager to ensure proper training of store associates in sales, presentations, installations and offering of products and services.