Chief Operating Officer
Current• Assigned to develop combined data and sales systems and accept COO responsibilities including applicable vice presidents as direct reports;• Additional production units that were previous collaborating units were assigned to report to this new position;• Provide the data analytics and research tools to hedge funds to ensure accurate information when investing in real estate assets;• Oversee day to day global operations in support of the company’s growth goal. • Direct and coordinate all efforts to improve efficiencies including business process definitions and KPI implementation and provide regular reports to the Board of Directors. • Customized and implemented the Salesforce CRM, creating visibility of the sales process, account management, and commission tracking, resulting in a two-year 26% sales increase. • Initiated a Quality Management System (QMS) to define, monitor and improve business processes and operations;• Implemented the use of Data analytics tools for both internal and customer use; • Created and implemented a comprehensive Marketing Strategy.