As a Full Stack Developer I am able to work on both, the front-end and back-end portions of an application or website. I also have specialized knowledge of all stages of software development, including: server, network, and hosting environment; relational and non-relational databases; interacting with APIs; user interface and user experience; quality assurance; security; customer and business needs.These are some of the tools and technologies that I am currently using to deploy solutions to our customer:AWSLinuxDockerHerokuContentfulNetlifyNetlifyCMSJekyllBrowserStackMandrillVelocifyLuckyOrangePlaidTrustpilotGitGithubBitBucketJiraVPNVPSButterCMSHeadlessCMSBootstrapJavascriptGruntWebpackLaravelPHPAPIRESTAJAXOOP

- Support a network of 200+ PCs and laptops, 200+ Cisco IP phones, administered network/packet monitoring tools (Solar Winds) and troubleshooted LAN circuits at assigned sites. - Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.- Train new employees and explain protocols clearly and efficiently.- Assist management with scheduling, service protocol improvements, and quality assurance.- Install, configure and troubleshoot Cisco IP phones using Call Manager and UNITY.- Contribute as the project lead for the deployment of new systems- Dispatch and distribute day-to-day work load across multiple resources, ensuring team is providing timely and accurate issue resolution while conducting asset management updates.- Administer and support regional SharePoint repositories.

- Provided training and technical support of various automation tools to customers by phone and via remote access.- Directed and collaborated with senior staff to provide solutions for our external customers on a weekly basis.- Displayed courtesy and strong interpersonal skills with all customer interactions.• Processed inbound and outbound technical support calls at a 20% faster rate than team average.• Researched issues on various computer systems to resolve complaints, answer inquiries, and outline solutions.• Informed customers about issue resolution progress.• Referred difficult issues to upper management while maintaining a positive rapport with customer.