Edgar Calhau Email & Phone Number

Lisbon Metropolitan Area

Lisbon Area, Portugal

IT Technician. Support technician in field. Solve incidents and request services of hardware, software and networks. Remote access to user’s machine for problem resolutions . Solving applications issues and equipment's: updating and configuration of software and operating system, and other situations; . Hardware support . Management of IT park ( Desktops, Laptops, Printers) . Active Directory and Microsoft Office Skills knowledge . Server Rack Patching. Helping with conference calls by webex and video-conferences . Call Manager, create phone extensions and jabber mobile.Projects:- Rollout of Windows 7 to Windows 10- Rollout of new cell phones, Laptos, Monitores and Ipads of the company and configuration.

Lisboa

Insurance companyIT Technician. Support technician either in field, by phone or e-mail (1st and 2nd line). Solve incidents and request services of hardware, software and networks. Remote access to user’s machine for problem resolutions using dameware or citrix tool; . Solving applications issues and equipments: updating and configuration of software and operating system, and other situations; . Hardware support . Management of IT park ( Desktops, Laptops, Printers) . Active Directory and Microsoft Office Skills knowledge . Server Rack PatchingProjects:- Rollout of Windows 7 to Windows 10- Rollout of new cell phones of the company and configuration.- Implementation of VDI (Virtual Desktop Infrastructure) in Allianz Portugal using Citrix.

Tecnologias de informação e de SistemasInformation technology and systemsHelpdesk TechnicianService, registration , "first contact fix" and forwarding incidents to 2nd lines teams: . Support users by phone line supported by ACD/IVR platforms. Registration incidents and services request in ticketing platforms like BMC and REMEDY. Resolution of incidents and services requests (software and hardware) standard on the 1st contact, including: - Remote access to computers for problem resolutions; - Solving applications issues and equipments: updating and configuration of software and operating system, and other situations; - Account setup and configurations: Outlook, SAP, etc; - Printers configuration;. Reporting incidents to others specialized technical teams like Desktop Management and Applications. Reset/unlock users passwords in network/software;SAP knowledgeCRM knowledge

University, Computer Engineering

University, Energy, Environment, And Natural Resources Law