⦁ Technology Leadership⦁ Developed and executed technology strategy aligned with business objectives.⦁ Led and managed IT team including developers, CRM managers, and support staff.⦁ Oversaw software development lifecycle from conception to deployment.⦁ Implemented and integrated CRM and softwares.⦁ IT Infrastructure and Security⦁ Managed IT infrastructure, ensuring optimal system performance and security.⦁ Implemented robust cybersecurity measures to protect sensitive data.⦁ Managed IT budget and vendor relationships.⦁ Data Management and Analytics⦁ Developed and implemented data management strategies.⦁ Leveraged data analytics to drive business decisions and improve efficiency.⦁ Ensured data privacy and compliance with regulations.⦁ Contract Management⦁ Negotiated, drafted, and managed IT-related contracts.⦁ Ensured contract compliance and risk mitigation.⦁ Team Development⦁ Recruited, hired, and developed high-performing IT team.⦁ Provided leadership, mentorship, and performance management.⦁ Business Alignment⦁ Collaborated with cross-functional teams to achieve business goals.⦁ Provided technical expertise to support business initiatives.

● Oversee daily operations of staff of IT and procurement professionals; set and accomplish measurable goals for entire staff, as well as individual employees.● Oversee objectives for IT and general inventory on global and local levels.● Oversee repair and storage efforts of spare inventory; oversee off-site storage locations.● Oversee disposal efforts of retired inventory.● Manage staffing of all inventory initiatives including new studio openings and refurbs.● Project-manage inventory efforts including shipping and receiving at openings and refurbs.● Research and build new relationships with new suppliers, and storage providers; managerelationships with current vendors.● Work closely with purchasing to maintain all business planning objectives.● Oversee purchasing, generate POs, and approve IT and inventory expenses.● Reconcile inventory counts to minimize loss and cut expenses.● Oversee T1, ISP, and other networking installation initiatives, including procurement and staffingfor each project.● Manage efforts to provide global network and IT support.● Project manage inventory efforts including shipping

● Developed inventory control protocols.● Worked closely with training team to create training material for inventory protocol.● Developed new methods for record keeping, minimizing loss and maximizing efficiency.● Managed records and inventory counts.● Managed shipping and receiving of IT and general spare parts to locations nationwide.● Managed offsite storage of all spare parts, both IT and general.● Oversaw custom computer builds for 40+ Flywheel location nationwide.● Created and reconciled purchase orders for nationwide inventory initiatives including new studioopenings and refurb projects.● Provided 24/7 global IT support via phone and helpdesk.● Managed T1, ISP, and other networking installation initiatives.

● Provided 24/7 global support via phone and helpdesk.● Provided onsite technical support to several locations in New York City and the Northeastern US.● Assisted in onsite setup of IT equipment at all new studio openings and refurbs.● Assisted in new-employee training during period of vast expansion.● Provided onsite mechanical support of Flywheel’s proprietary equipment to locations throughoutNew York City and the Northeastern US.● Developed protocols for maintenance on Flywheel’s proprietary equipment.● Built computers used specifically for Flywheel’s proprietary software in all worldwide locations.

Provided consultations for installation and maintenance of IT equipment for homes and small businesses.● Provided continuous support to clients in home or small business locations.● Performed routine maintenance and periodic upgrades for clients.● Services included modem and router setup; wireless equipment and access point setup; printers,scanners, and copiers; landlines and mobile phone support; basic home and small business networks; cable and television setup, basic audio system setup.