Edgar Canabal Email & Phone Number

Passionate and dedicated professional with extensive customer service and project management experience. Motivated leader skilled in resolving complex problems, professionally communicating and navigating complex computer systems to optimize performance, security and efficiency.In addition to Information Technology I am a Sales Specialist with over 10 years of experience working with customers face to face. Skilled in negotiation and speaking professionally when presenting products or services. Passionate about helping people in products or services I believe in. Technical Skills:•Computer Savvy - Have extensive knowledge of Windows 7/8/10, Apple MacOS, iOS, Android operating systems and Microsoft office products (Word, Excel, Office 365). Have acquired the IT industry CompTIA A+ certification.•Phone & Online Support - Experienced in handling tech phone calls and assisting customers in-store. Can handle multiple issues at the same time. In these situations I handle the most important task first with urgency and then take on the rest. •Customer Service - At my previous role I have acquired more than 100 5-Star positive reviews for my service. This is documented online through Yelp and Google platforms. •Troubleshooting - I enjoy troubleshooting because it picks my brain. I am experienced in fixing & testing software, hardware or network issues.•Project Management - At my previous role I would manage various projects. Most were ad campaign or change management implementations. Used STAR method and worked with various vendors and contractors to complete task. •Remote Support - Familiar with connecting remotely to end-users system using programs like Anydesk or Blue Jeans. •Bilingual - Able to communicate with English and Spanish speaking individuals clearly. •Cyber Security - Able to detect social engineering attempts, malware threats and workplace vulnerabilities. Sales Professional Skills:•Sales Prospecting - 7+ years utilizing Facebook marketing, content creation, lead follow-up on a daily basis. •Account Management - Used CRM software to manage customer accounts at Verizon and utilized ticketing tools at Market Tech.

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  Etiwanda High School

  High School Diploma