Edgar Chamorro Email & Phone Number

Westborough, MA

Developing, optimizing, and implementing a range of automated and ad-hoc digital multi-lingual marketing campaigns that are aimed at engaging our prospects and customers throughout the buyers journey to achieve business objectives. Utilize email marketing, marketing automation, lead nurturing, microsites, webinars, social media, language sites, and other.

Waltham, MA

• As a Personal Marketing Manager, I work with a portfolio of small businesses and non-profits to drive their success. My responsibilities include:
• Establishing and maintaining a strong, trusted advisor relationship with each customer
• Advising on marketing campaign selection and best practices to achieve business goals
• Reviewing campaigns before they are sent and making recommendations for improvement
• Discussing campaign results and recommending next steps
• Contact management tasks including upload, segmentation and bounce management

Waltham, MA

• Created new training modules and training programs for team members transitioning from tier 1 to Account Review positions.
• Coached customers through understanding statistical information so that they could attain the best benefit from company guidelines.
• Handled sensitive conversations with clients, and effectively de-escalated complex and stressful compliance issues.
• Assisted with training peers to prepare them for compliance phone calls and reviews in both English and Spanish.
• Educated customers on federal regulations regarding the CAN SPAM Act and email marketing best practices.
• Provided customers with strategies for following best business practices.

Waltham, MA

• Provided Technical Support for customers in the ways of system navigation and different products that the company offers.
• Discussed different product options and benefits with customers and how it could help their business.
• Assisted customers with design strategies for their outgoing communications.
• Attained intimate knowledge of each of our products in order to better serve our customers.