- Oversee the Logistics Department.- Act proactively and assertively when coordinating with freight brokers, forwarders, shippers, warehouses, and Customs to move freight to meet customer delivery deadlines and budget limits.- Successful operation of the Logistics Department under my guidance and management.- Manage and negotiate all RFQ's and shipment's routing for all export bookings for all trade lanes for the company with freight forwarders, NVOCC, Direct VOCC, Trucking and Warehouses.- Support the development of existing and new Purchase Orders by working closely with our Business Partners.- Collaborate and build relationships with customers, carriers and agent representatives regarding air, land and ocean export products.- Prepare all necessary shipping documentation related to international bookings and process all export documentation to clearing agents to include: MAWB's, Packing List, Shipping Instructions, Bill of Ladings, and Certificate of Origin, etc.- Arrange Pick-Up of containers at the port and LCL at airports, create delivery order, approve freight invoices, follow up by tracking and tracing to final destination, constant updates to our tracker platform when shipment gets delivered.- Dispatch pick ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment. Set delivery appointments and ensure carrier compliance.- Researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors.- Act as a liaison with Customs Brokers and agents, along with Ocean and Air terminals operators.- Maintain SOP's which includes special client's requirements such as preferred routing/carriers, key contacts and contracts rates.- Provide logistics guidance to Team Members on various projects so that cargo arrives on time to final destination.

• Oversee the Logistics Department• Work closely with VP of Operations and VP of Project Management• Act proactively and assertively when coordinating with freight brokers, forwarders, shippers, warehouses, and Customs to move freight to meet customer delivery deadlines and budget limits• Successful operation of the Logistics Department under my guidance and management

Within Latin America responsible for Pharmaceutical End-2-End Supply Chain Operations, including Order Management Lead for the Supply Chain Management Lead for Support Services accountable to meet the agreed Customer Service Level Targets through direct interaction with Service Providers, Suppliers and Customers by managing the customer service activities in a compliant and timely manner, providing service excellence to ensure an end-to-end supply chain visibility and good service level to customers.Key areas of responsibility: - Leading dialogues and escalation with the Order Management Service Provider to meet agreed service level objectives.- Development of Customer Service Metrics and Facilitating proper Governance and Tier Management with Order Management Service Provider.- Maintain constructive relationship with other hubs.- Ensure strict compliance with Good Manufacturing Processes (GMP), Good Distribution Practices (GDP), Merck Corporate Policies and Procedures, local SOP's as well as regional and local laws and regulations.- Participating in audits as required and ensures required actions implemented.- Ensure the Quality Complaint log book for Order/Documentation related complaints is maintained as part of the Hub quality system and serves as escalation platform for Service Provider.- Replenishment Planning and Order Management (current month to +2) for a selected portfolio of Customers.- Support financial chain invoicing & inventory reconciliation. - Provide information and resolutions in response to customer inquiries and complaints.- Collaborate with Distribution & Logistics (D&L) to ensure on-time delivery.- Ensures that all daily activities are carried out in accordance with agreed lead times.- Responsible to participate in improvement projects and actively generate ideas.- Ensures both operational knowledge and technical skills are maintained and compliant against individual training requirements.- Implemented SAP / COMET for LATAM.