In my role as the leader of the Solution Consulting Team at Star Telecom, I focus on driving operational excellence and strategic growth through several key initiatives:Process Optimization: I spearhead process improvements across pre and post-sales activities, enhancing efficiency and customer satisfaction. Refining these processes ensures a seamless experience from the initial client engagement to the final solution deployment.Team Leadership and Mentorship: I am committed to developing a high-performing team by providing ongoing mentorship to our Solution Consultants. My goal is to foster a learning environment where team members are empowered to take initiative and elevate their skills.Strategic Activity Allocation: I oversee the allocation of activities within the team, ensuring optimal deployment of resources to meet business goals. This strategic management supports not only team productivity but also contributes to individual career growth and team morale.In this leadership role, I aim to sustain Star Telecom’s reputation for excellence and innovation, while nurturing a team culture that values collaboration and continuous improvement.

Lead contact for NuVoxx's customers in the Canadian Utility industry. Building strong relationships and become a trusted advisor to our customers. Task include:- Project Management during client on-boarding- Support Sales team during RFP responses and sales process- SME for our StarPBX and NC3 platforms- QA testing of new features- Strong understanding of SIP and VoIP technology

For over two decades NuVoxx team's unique blend of technology and business acumen has helped large contact centers, Fortune 500 companies, governments and non-profits to seamlessly integrate cloud-based hosted Interactive Voice Response (IVR), call routing and CTI applications, voice broadcasting, Customer Satisfaction Surveys (CSAT) and other automated voice services into their customer care strategies.

- Desktop rollout to all 14 store locations across Ontario and New York State- Setup new Helpdesk Ticketing System with Spiceworks- Handle daily support requests from users- Currently setting up Hyper V environment to migirate from EXSi. - Monitor Network infrastructure

Was contract work for Canadian Tire Technical Support.

Online and phone sales across in ON, AB, and BCEnter sales orders into global truck dispatch systemProvide excellent customer service including follow up for deliveries

Provide onsite and offsite technical support for POS systems and tablets including network and software troubleshootingProvide training and onboarding for all sales representatives, ensuring they had a clear understanding of new features and changesCreate customer facing how to videos for VicinityConfigure accounts and resolved cases within SalesforceCreate MySQL database including imports and export scripts

Implementation- Support sales managers during the sales process as the product expert- Coordinate with the client’s project lead to develop a project plan including the timeline for implementation, initial database configuration, consult on required technical components and training schedule design- Install on Windows server (IIS, MSSQL) and client machines- Introduce and train new users on the functions of the iTrak platform including documentation and knowledge baseSupport- Respond to phone and email support request- Provide onsite support as required- Install client software and server with configuration of IIS and SQL- Coordinate with vendors to optimize use of and update software- Maintain Internal Active Directory (i.e.cleanup user profiles, edits)- Create virtual testing environment with VMware EXTraining- Host remote training classes or travel on site as required- Customize training curriculum for different group of users. - Create product documentation including: user and technical guides, release note

- Support mostly Apple environment including: installed network printers, entourage support, installed applications on request- Develop new checklist procedure for hiring and terminating employees- Built great rapport with employees at “The Marketing Store”- Responsible for asset Management( RMA, New hardware/software)

- First level support to Burlington office- Install company approved software on office and call center users - Use Remedy to log email and phone support request- HP Hardware deployment with Standard Image and test- Fill change order request to user’s Active Directory accounts

- First level phone support to Panasonic Point of Sale users - Performed system maintenance/updates/restores- Delivered high level of customer service- Assembled and configured POS equipment