• Responsable de las operaciones en general, supervisar y gestionar la ejecución de las diferentes áreas y sus resultados, areas tales como; ventas, compras, operación proveedores y servicios.• Crecer la venta de servicios de las diversas líneas bajo los parámetros y metas establecidas• Desarrollo de relaciones de negocio de largo plazo con clientes de perfil clave tales como: Amazon  Kavak  Astra Zeneca Recorcholis  American Standar  Instituciones gubernamentales• Responsable de la gestión y actividad comercial de los diversos canales.• Gestión de operación, supervisión y gestión en campo del equipo técnico y proveedores encargados de ejecutar los servicios, así como del área de compras, coordinar y gestionar la administración en general en cuestión de facturación, cuentas por cobrar, cuentas por pagar y la administración fiscal y contable.• Asegurar la ejecución competente respecto de los servicios realizados mediante visitas directas, revisión con clientes y llamadas postventa.• Implementación de Procesos internos enfocados a mejorar tiempos de respuesta y desarrollo de propuestas comerciales más atractivas a los clientes.Logros• Crecimiento en Venta de la línea de servicio de jardinería un 9% y de la línea de señalética en un 12%, en ambas líneas se alcance un incremento de margen en un 5% vs año anterior, crecí en un 5% la base de clientes vs año anterior mediante estrategias de visitas, demostraciones y promoción digital.• Optimice el proceso y flujo interno de operación para levantamientos técnicos reduciendo los tiempos de cotización y especificación de necesidades del cliente mejorando la venta de servicios y mantenimientos.• Mejore el control de costos mediante la implementación de KPI´s y gestión de funciones

 Estructurar y fortalecer el área de promoción y ventas de los productos del segmento, reenfocar los distintos canales de venta a nivel nacional, difusión técnica y comercial de los productos Top de la empresa. Crecer la tendencia en ventas de las materias primas más rentables asi como su participación de mercado  Gestión de la ejecución comercial mediante la implementación de metas, planes y estrategias de producto enfocando la diciplina y una administración comercial ordenada. Asegurar la ejecución competente de los lineamientos de operación y seguridad establecidos

 Atención a clientes

> Responsible for the general operations of the CDMX / ACA / IXT district, coordinating the execution of the different areas that operate in it as Sales, Service, Repairs and Administrative Personnel, comply with the company’s policies and procedures.+ Grow and maintain positive trend on the three business lines seeking its growth in sales and market presence, also seeking the objective of profitability of the district. (EBIT)+ Lead site management and service attendance if required for field service breakdown, preventative maintenance, commissioning and service project jobs as required, Implement field service improvement initiatives and promote a culture of continuous improvement with all regional service teams+ To implement the use of analysis, action planning, and follow through to achieve assigned business objectives.+ Increase district repair, mod and service order growth and customer retention ACHIEVEMENTS> Growth in turnover of the district's three lines of business vs previous year by 9%, reaching 98% of the annual target, grew operating margin by 3% by improving and managed services cost control.+ Improved last year's Customer Satisfaction Index, achieved this through disciplined management and a clear approach based on a matrix that I implemented (SScorecard) resulting in improvement in +2 points on the corporate´s target.+ I adapted the District's structure by assigning goals and competencies to focus on for each employee, this brought operational control improvements costs and response times on most of the process, also increased team´s integration by stablished an open and motivating enviroment, shoulder-to-shoulder work as a vision on daily basis elevating customer satisfaction.

> Drove all aspects of account growth, including strategy development, early Customer engagement, integrated account planning, opportunity identification, and value communication.+ I grew 11.3% the monetary value of the turnover and 8% the number of units in the portfolio of equipment in maintenance of Elevators exceeding the target by 1.2% thus taking KONE Mexico to the 1st place of America.+ Implement discipline on sales activity and its weekly management focus by using a CRM (Customer Relationship Management) tool where I raised new opportunities by more than 30% in one month.+ I established the operational flow on the administrative and commercial side by focusing its operation, aligning these processes with the global KONE process, initiating the process of digitizing documents with the global provider.

Responsibilities:> Optimize level tool repair service from customers and end users, improving the overall repair time> 5 days. > Improve Quality equipment repair through technical coaching and updates on the repair process of the equipment as well as test performance.> Optimize the average repair cost standard ensuring the correct and appropriate exchange of parts in the equipment according global reference guidelines.> Coordinate workshops at the national level to ensure proper operation and coverage on demand repair area customers. Ensure effective level of service according to the proposed HILTI value. > Search productivity and good stewardship of resources while maintaining the value proposition of the area. > Coordinate the Call Center (2 people) with daily goal calls for budget approval time response less than 3 days. Achievements :+ By optimizing the process in conjunction with team coordination, improved the level of service repair below .5 day, assuring the trend toward the target. + I slowed by 2% the number of returns by identifying and optimizing key parts that generate low performance on our electric tools.+ Optimize by 10% the average on repair cost by training technicians plan and to focust on make repairs more efficient.+ Productivity kept stable last year through a proper resource management and cost optimization of the área.

Responsibilities :> Range of sustainable and strategic goals and objectives on Sale, design and implementation of plans and strategies to grow up sales. > Range of results on product range and business generally ensure overall profitability through proper management of resources. > Build strong relationships with key Customers and construction Industry. Reach agreements with leading companies. > Expand business lines of loyal customers and introduce new products to market, attract key market needs. > Implementation of strategies designed by Marketing and Logistics processes. Managing individual and team metrics, also managing multiple teams, leadership and motivation.  Coordination and field work supervision, routes, objectives, results, actions, monitoring and territory penetration outlets. > Keep motivated and aligned team sale, focus your expectations for the short-term development. Achievements :> Revenues grew 8% in 2011 and 3% growth on cutomer platform. > Base this through the coordinated team approach with discipline penetration targets in field work. > I grew 6% sales numbers in 2012, 4% in number of loyal customers, this was done through daily focus on key projects and coordinated sales team work enhancing negotiation with customers. > Margin product grew by 4% at the end of 2012, focused in higher margin products and price agreements optimization approach. > Kept positive the final return of the business not less than 18%, this thanks to the strong planning and coordination of resources.

Achievements :> Sales grew by 5% in 2009 implementing sales structure, working hard at the field, assigning attractive targets. > Grew 4% Net Sales price that resulted in a 4% impact on sales growth in 2010 contributing to the final contribution in the area. Responsibilities :> Range goals of Sale and placement of key products in the market. > Implementing trade policy and strategy HILTI as daily practice. > Monitoring and achieving a key area such as penetration and customer loyalty gauges. > Collection efforts, antique Balances. > Coordination and team approach Sale. > Coordinated field work, motivating my team and remembering the importance of obtaining results. > Maintaining relationships with key customers.

Achievements :> 115% reaching the annual target of Sales in 2004 through the daily job coordination, key product demonstrations and finding opportunities at the field.> 120% reach the annual target of Sales in 2005 by running focused field, take further training to enhance product value propositions to my loyal customers. + 1st Place sales in 2006 (Club President) + 1st Place sales in 2007 (Club President) Responsibilities :> Achieving monthly and annual target of Sale. > Develop and grow client platform, improve their purchasing frequency. > Fieldwork Construction in progress and offices, prospecting new segments. > Deal with direct clients and negotiating at all levels, long-term relationships. > Planning routes and weekly goals. > Product demonstrations and technical advice. > Calls of late collections and special negotiations. > Submission of value ( Cost Benefit )

Logros: + 10% decrecí la reserva de incobrabilidad a través de la ejecución disciplinada y coordinada de equipo, enfoque en plan diario de llamadas.+ 4 días de disminución respecto días Cartera de venta.+ Incremento en el flujo de efectivo diario mediante el alcance de mejores negociaciones de cobro y propuestas de descuento en situaciones criticas de recuperación.Responsabilidades:- Coordinación del área de Crédito Y Cobranza (10 personas)- Coordinación junto con empresa de Outsourcing de cobro.- Asignación de planes diarios de llamadas.- Enfocar equipo de cobro según segmentación comercial de mercado.- Análisis y pronósticos de cobranza, incrementar flujo de efectivo.- Análisis de riesgo crediticio, diseño esquemas de financiamiento.- Opciones de crédito al mercado ej: 12 meses sin intereses

Logros: + Elaboración y diseño del proceso actual de Crédito y Riesgo, esto dio como resultado una disminución en el monto de reserva de incobrabilidad.+ Control mejorado de riesgo crediticio que disminuyo la cartera vencida en un 10% de clientes a mas de 90 días de atraso.Responsabilidades:- Análisis y aprobación de líneas de crédito.- Validación de riesgo crediticio clientes nuevos.- Asignación de garantías para respaldar créditos.- Trabajo en conjunto con Bancos y asociaciones de crédito.

Logros+ Eficiente el proceso de archivo y su manejo implementando reglas y políticas de uso.+ Mejore el flujo de control de información Crediticia del área.- Evaluación de riesgo crediticio en transacciones diarias realizadas por clientes.- Registro y Custodia de estudios y resoluciones de crediticias y su alta en sistema bancario.- Manejo y depuración de archivo muerto del área.