Responsible for managing VWR VIP customer needs and requests at their location to improve customer service and sales.• Successfully acted as the main sales contact by processing various customer orders, quotes, credits, debits, returns and purchasing requests.• Improved Sales by successfully cross-reference competitor product to a VWR product.• Successfully keeping good relationship between customer an VWR by quickly resolving day to day issues • Helped to coordinate larger opportunities between customer and Sales Representative.• Developed and validated new working procedures with customer which contributed to and improved the efficiency of their departments.• Successfully managed customer complaints by regularly resolving and handling customer problems, questions and issues.• Successfully improved reducing backorders by doing weekly follow ups with supplier. • Worked as the main contact between the inside department and the outside sales department.

Responsible for managing the Montreal inside sales/customer service department.• Successfully helped to achieve the branch sales and profitability goals by supervising, coaching and providing motivation to inside sales representatives to continuously their product knowledge as well as their sales and customer service skills.• Processes customer quotations and order requests via telephone, fax and e-mail.• Continuously assist the ISR/CSR with problematic situations• Developed and validated new working procedures which contributed to and improved the efficiency of the department.• Successfully supervised branch customer complaint system by regularly resolving and handling customer problems, questions and issues.• Work as the main contact between the inside department and the outside sales department.• Successfully reviewed various Sales Representative requests in regards to customer issues and ensured they were handled efficiently. Help them in product selection on larger project opportunities.• Through effective communication with the ISR/CSR, created an excellent team work philosophy within the group which in turn improved performance, data recording, and accurate reporting while following ISO protocols.• Interacted and maintained a good relationship with other departments and various suppliers thus considered a key contact person by providing relevant information and/or solutions to alleviate and/or avoid potential problems.• Ensured appropriate training for the ISR/CSR which helped to improve their performance and effectiveness.• Assist in setting up user profile in www.anachemia.com website.• Regularly following up back-order with supplier and purchasing department

Responsible for operating, calibrating, troubleshooting and performing the maintenance on LC-MS/MS and HPLC systems. Developing bioanalytical assays, organizing and managing pre-clinical and clinical studies. Improving and maintaining team work spirit with the analysts within my group. Reviewing, compiling and analyzing experimental results.• Successfully dealt with the operation, troubleshooting, maintenance and/or calibration of LC-MS/MS API 3000, 3200, 4000 Q trap and HPLC systems as per manufacturer recommendations which saved time and reduced costs, while increasing the success rate of more accurate analytical results over time. • Developed and validated new assays for use during pre-clinical and clinical studies, which contributed to offer new exclusive assays for the company and improved the efficiency of the department.• Regularly respected the deadlines prod for study protocols, Standard Operating Procedures (SOP) and reports submission.• Through effective communication with the analysts, created an excellent team work philosophy within the group which in turn improved performance, data recording, and accurate reporting while following protocols, SOP’s and in compliance with GLP.• Interacted and maintained a good relationship with other departments and various contracting companies thus considered a key contact person by providing relevant information and/or solutions to alleviate and/or avoid potential problems.• Ensured appropriate training for the analyst which helped to improve their performance and effectiveness.

Responsible for operating and troubleshooting LC-MS/MS, HPLC and GC/MS systems used in pre-clinical and clinical studies.• Successfully operated various auto samplers, LC-MS/MS API III, 3000, 4000, HPLC and GC/MS systems while increasing the success rate of analytical assays within my group.• Dealt with daily troubleshooting and maintenance of LC-MS/MS and HPLC systems which saved time and reduced costs while ensuring that potential issues did not reoccur.

Performing with accuracy and precision the requested activities (Solid-Phase, Liquid-Liquid, automated Sciclone, Tomtec and Parkard assays for various drugs and metabolites), while collecting and tabulating data as per appropriate SOPs and staff training which helped finalize many projects .

Manipulating and performing routine and specialized histology tests on different animal organs and tissues in order to provide quick slides for the pathologist to evaluate.