As a Senior Research and Development Manager, my role is integral to ensuring dipndip remains innovative across all markets. My team and I meticulously study market dynamics and trends to stay ahead of the curve. We delve into every aspect of the brand, exploring avenues for innovation in both in-house operations and through our franchise network. Our focus extends beyond mere product innovation; we strive to enhance the overall customer experience, from menu offerings to every touchpoint. At… Show more As a Senior Research and Development Manager, my role is integral to ensuring dipndip remains innovative across all markets. My team and I meticulously study market dynamics and trends to stay ahead of the curve. We delve into every aspect of the brand, exploring avenues for innovation in both in-house operations and through our franchise network. Our focus extends beyond mere product innovation; we strive to enhance the overall customer experience, from menu offerings to every touchpoint. At dipndip, innovation isn't just a buzzword—it's our commitment to continual improvement and exceeding customer expectations, especially with our worldwide strategic partners and franchisees. Show less

dipndip is the ultimate chocolate café.Using only the finest chocolate, offering an array of dessert items and beverages – from crepes, to waffles, to traditional hot chocolate.We have a global presence with cafes in the following countries:Panama, Ivory Coast, Morocco, Kuwait, Lebanon, United Arab Emirates, Kingdom of Saudi Arabia, Oman, Egypt, Qatar, Bahrain, Armenia, Turkey, Malaysia, Kazakhstan, Panama and expanding.As a Franchise Support Consultant I’m the first line… Show more dipndip is the ultimate chocolate café.Using only the finest chocolate, offering an array of dessert items and beverages – from crepes, to waffles, to traditional hot chocolate.We have a global presence with cafes in the following countries:Panama, Ivory Coast, Morocco, Kuwait, Lebanon, United Arab Emirates, Kingdom of Saudi Arabia, Oman, Egypt, Qatar, Bahrain, Armenia, Turkey, Malaysia, Kazakhstan, Panama and expanding.As a Franchise Support Consultant I’m the first line of assistance to the franchisee. I play an important role in bringing together both the Franchisor and the Franchisee's ideas and concerns onto one table. My role starts by studying the potential markets, competitors, and copy cats, and choosing preferable locations for the Cafes. It continues by supporting the openings and daily operations of the franchisee’s cafés. My job role also combines sales management and café's performance while bench marking it with the region.As a Franchise Consultant, I act as a Country Manager who visits the franchisees, assists and trains them in their daily operation, reviews their unit performance, and helps them enforce operational guidelines. I thoroughly understand the industry, the franchise concept, and I’m capable of identifying all operational weaknesses and present opinions and policies of the management in a meaningful and easy-going way to the franchisees.I’m also responsible of consulting operational concerns such as Personal Management Techniques, Productivity Empowering, Human Resources, Risk Management, Food Safety Management, Security and Fire, Sequence of Service, Inventory Supply Control, Financial Control, and surely Individual Unit Advertising Techniques, Point-of-Purchase Advertising, and Customer Handling Techniques. At the end of the day, I ensure compliance with all requirements stated in the franchise agreement and operations manual. Show less

• Arranging funds to launch an enterprise.• Finding and researching new business opportunities.• Making improvements in the current market segment.• Operating the business on day to day basis.• Noticing the opportunities to meet the customer needs.• Finding out and deciding an effective way to use available resources to develop a product that satisfies customer needs.• Understanding customer needs and translating them into business objects that the customers can… Show more • Arranging funds to launch an enterprise.• Finding and researching new business opportunities.• Making improvements in the current market segment.• Operating the business on day to day basis.• Noticing the opportunities to meet the customer needs.• Finding out and deciding an effective way to use available resources to develop a product that satisfies customer needs.• Understanding customer needs and translating them into business objects that the customers can use.• Developing and implementing strategies for the new product and services by analyzing business needs. Show less

VEER is set to change the concept of Boutique Hotels & Resorts in Lebanon, giving it a new dimension beach connoisseurs will appreciate.VEER encompasses a restaurant offering Mediterranean cuisine, a glass enclosed meeting space, 4 poolside villas (each with its private Jacuzzi and a private aquarium pool), 4 underwater cabanas,9 beach side apartments, and 21 rooms.As a Duty Manager I was primarily responsible to ensure that Hotel and the staff runs efficiently, providing… Show more VEER is set to change the concept of Boutique Hotels & Resorts in Lebanon, giving it a new dimension beach connoisseurs will appreciate.VEER encompasses a restaurant offering Mediterranean cuisine, a glass enclosed meeting space, 4 poolside villas (each with its private Jacuzzi and a private aquarium pool), 4 underwater cabanas,9 beach side apartments, and 21 rooms.As a Duty Manager I was primarily responsible to ensure that Hotel and the staff runs efficiently, providing outstanding guest service, assisting and maintaining a calm, professional environment at all times, acts as an Assistant General Manager in the absence of the GM.Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Center. Responsible for VIP movement in the Hotel.• Co-ordinates with all departments concerned in order to maintain smooth operation• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows• Handles morning briefings • Checks cleanliness of lobby and public areas, lights and as well as hotel staff in proper and orderly appearance and behavior.• Handles guest complaints and other related problems and reports to each head of department.• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.• Authorizes charges to be made for late departures and/or compliments on them.• Promotes and maintains good public relations.• Maintains and be guided of hotel policy on credit/lost and found hotel guest’s properties.• To responsible for all departments during the absence of HODs• Approves the working schedule for the front office attendants and submits them to front office manager (HO). Show less

Dealing with corporate and governmental sectorsManaging B2B and B2C sales teamMarketing strategies and social mediaCreating monthly offers to increase enrolmentEnhancing the customer experience Dealing with customers’ complaints and feedbackManaging an Online and over the phone technical support Managing technical team weekly meetings and agenda Daily Systemic Monitoring Daily updated researches of ongoing new networking technologies

Opening of O-Bar cuisine with French Etoile Chef French cuisineService ImpeccableInternational food and beverage menuCigar Training Wine Training

Developed management skills in terms of reservation and staff control through Pool operationsBuild good communication skills with guests.Team spirit developmentFood and beverage developmentEntertainment development

One year of intensive trainingPass Bar trainingPass Kitchen trainingService trainingCommunicationPOS trainingUpselling Training Customer Service Training