Edgard Gonzalez Rivera Email and Phone Number
Edgard Gonzalez Rivera personal email
- Valid
Edgard Gonzalez Rivera phone numbers
+ Currently working as Senior Product Analyst of the Salesforce Marketing Cloud platform and CRM Salesforce, in a financial company Principal Chile.+ 4 years of experience in Microsoft Power BI developments.+ 9 years of experience in operation and maintenance areas, as well as KPI improvements.+ Participation in groups of standardization of operational processes.SKILLSMicrosoft Power BI / Salesforce Marketing Cloud / Salesforce CRM / Business Intelligence / Agile Methodologies.CAREER HIGHLIGHTS# (2020) Requirements gathering and Operational Dashboard development using Power BI, able to measure address feasibilities for future installations, adding daily analysis capability to the team (previously weekly).# (2019) Put Microsoft Power BI as the primary software for data analysis within problem investigation.# (2018) Creating visualizations for the company's main product, which is used to display metrics to top investors.# (2016) Improved failure rate of fiber optic products in 1 year (from 21% to 9%), through working tracks.
Principal Chile
View- Website:
- principal.cl
- Employees:
- 34
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Product OwnerPrincipal Chile Mar 2023 - PresentRegión Metropolitana De Santiago, Chile- Gestión del backlog y roadmap del equipo de Salesforce dentro de la compañía- Presentar mejoras a los asesores tanto a nivel de trabajo de prospectos así como también en procesos de venta y mantención de clientes.- Entrega de herramientas dentro del CRM para uso diario.
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Senior Product AnalystPrincipal Chile Mar 2022 - Mar 2023- Product Analyst in DX Lab at Principal Chile, in charge of being the link between Stakeholders and Developers for Salesforce Marketing Cloud and CRM Salesforce platform.- Manage the roadmap of both clouds, limited in sprint (Scrum).- Negotiate, with Principal's international team (USA), the different feature releases within the platform in Chile.
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Product AnalystPrincipal Chile Feb 2021 - Mar 2022Chile- Product Analyst in DX Lab of Principal Chile, in charge of being the link between Stakeholders and Developers for Salesforce Marketing Cloud platform.- Lead the management and correct implementations within the platform.- Negotiate, with Principal's international team (USA), the different releases of features within the platform in Chile.
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Bi DeveloperEvoluciona Jul 2020 - Feb 2021Santiago, Chile- Support to stakeholders related to fiber optic inventories, for the development of Dashboard in Microsoft Power BI.- Use of different databases and algorithms to conclude the feasibility of installation in different sectors of the region.
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Operations Engineer - Ops TeamEntel Sep 2018 - Nov 2019Santiago, Santiago Metropolitan, Chile▪ Planning, coordination, and execution of projects, for the continuous improvement of the GPON network (FTTH) in the products of small and medium enterprises (B2B with 30K clients), as well as home clients (B2C with 40K clients).▪ Creation of a test tool, analyzing optical power loss alarms, together with the customer's database, which allowed sending personnel to the field to improve the cabling and street connections.▪ Teradata ETL (SQL) and data visualization using Microsoft Power BI.▪ Optimization of plan creation through LEAN methodology.▪ Use of the KANBAN Board for monitoring and controlling activities.▪ Training for the areas where deficiencies were observed, improving the chain of attention, and problem-solving processes.▪ Continuous meetings with management and all areas involved in the operation of the products, to give and receive feedback. -
Operation Engineer - 3Play Home ProductEntel Jan 2018 - Aug 2018Santiago, Santiago Metropolitan, Chile▪ Product analysis by delivering data and visualizations to technical experts, to improve the failure rate.▪ Maintenance, in conjunction with sub-management level, of 3 PLAY product presentations, for the company's high-level meetings.▪ Conducting workshops to align new concepts in the areas of attention of TELCO services.
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Operation Engineer - Massive ProductsEntel Nov 2013 - Dec 2017Santiago, Metropolitan Area, Chile▪ Incidence Analyst using Microsoft Excel (intermediate) belonging to the work track group for the decrease of the failure rate of products in optical fiber, decreasing from 21% to 9% in 1 year.▪ Use of ITIL v3 problem management to support internal and/or external customers. Constant analysis and diagnosis of problems to improve services and avoid repetition incidents.
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Supply EgineerDrc Chile Sep 2012 - Nov 2013Santiago, Santiago Metropolitan, Chile▪ Design of the data network according to the allocation of network resources delivered by the company.▪ Support the technical field staff by giving instructions both in procedures and in equipment configurations.
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Mass Service Evaluation TechnicianEntel Sep 2010 - Aug 2012Santiago, Santiago Metropolitan, Chile▪ Evaluation of data services, IP telephony and dedicated Internet, for large and small companies▪ Management in procedures to regularize problems in the clients.
Edgard Gonzalez Rivera Skills
Edgard Gonzalez Rivera Education Details
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EnnovateDiplomado Especialista En Metodologías Ágiles -
Redes De Sistemas Informáticos Y Telecomunicaciones -
Redes De Sistemas Informáticos Y Telecomunicaciones
Frequently Asked Questions about Edgard Gonzalez Rivera
What company does Edgard Gonzalez Rivera work for?
Edgard Gonzalez Rivera works for Principal Chile
What is Edgard Gonzalez Rivera's role at the current company?
Edgard Gonzalez Rivera's current role is Senior Product Analyst | Salesforce | Microsoft Power BI.
What is Edgard Gonzalez Rivera's email address?
Edgard Gonzalez Rivera's email address is ed****@****ail.com
What is Edgard Gonzalez Rivera's direct phone number?
Edgard Gonzalez Rivera's direct phone number is +569988*****
What schools did Edgard Gonzalez Rivera attend?
Edgard Gonzalez Rivera attended Pontificia Universidad Católica De Chile, Ennovate, Universidad Nacional Andrés Bello, Universidad De Santiago De Chile.
What skills is Edgard Gonzalez Rivera known for?
Edgard Gonzalez Rivera has skills like Telecomunicaciones, Liderazgo De Equipos, Estrategia Empresarial, Voz Por Protocolo Internet, Protocolos De Internet, Dwdm, Microsoft Excel, Telecommunications.
Who are Edgard Gonzalez Rivera's colleagues?
Edgard Gonzalez Rivera's colleagues are Natalia Whipple Gonzalez, Pia Aguirre Llanquinao, Cesar Del Campo, Luz María Suazo Zapata, Christian Felipe Catalán Miranda, Margarita Jarpa Peñaloza, Cristian Flores Ward.
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