Edgar Diaz Email & Phone Number

Miami, Florida, United States

• Designed and implemented workflow procedures, improving process efficiency.• Supervised and optimized receiving, warehousing, distribution, and maintenance operations, leading to a flawless reduction in errors.• Strategically managed warehouse operations in line with company policies, enhancing overall productivity.• Managed stock control and reconciled with data storage system, reducing inventory discrepancies.• Implemented proper inventory management practices, increasing in inventory accuracy.• Designed and set up warehouse layout to ensure efficient space utilization, increasing storage capacity.• Produced regular reports and statistics, aiding in data-driven decision making.• Collected and analyzed customer feedback, improving service quality.• Planned and assigned work schedules, and ensuring optimal task distribution increasing in team productivity.• Supervised the transportation of glass products, ensuring timely and damage-free deliveries.• Enforced safe practices for forklift operations and loading/unloading, resulting in zero safety incidents over 2 years.• Supervised shift employees to ensure task completion, achieving a flawless compliance rate with company standards.

Dominican Republic

• Managed logistics for installation of appliances and white goods, achieving a 98% on-time completion rate for over 100 installations per month.• Fostered strong client relationships through regular follow-ups, increasing customer satisfaction scores.• Developed and maintained Google Sheets tracking systems, improving installation tracking accuracy.• Assigned installation tasks to technicians based on strategic scheduling, reducing downtime.• Supervised technicians to ensure adherence to company policies, maintaining a 100% compliance rate.• Ensured correct completion of installation processes, achieving a 100% first-time pass rate on installations.

Doral, Florida, United States

• Identified and assessed customer needs, achieving a flawless customer satisfaction rate.• Handled large amount of incoming phone calls daily, improving call resolution time.• Built and maintained customer relationships through interactive communication, increasing customer retention.• Provided accurate and complete information, reducing customer inquiries.• Consistently met and exceeded sales targets and call handling quotas.• Resolved customer complaints effectively, achieving a 98% first-contact resolution rate.• Processed customer accounts and maintained accurate documentation, reducing account errors.• Adhered to communication procedures, guidelines, and policies, ensuring consistent service quality.• Engaged with customers beyond basic service requirements, increasing customer loyalty.

Fort Lauderdale, Florida, United States

• Supervised receiving, warehousing, distribution, and maintenance operations, improving efficiency.• Developed detailed inventory reports, reducing discrepancies.• Designed and implemented efficient warehouse layouts, increasing storage capacity.• Developed and enforced operational policies and procedures, improving overall warehouse productivity.• Ensured compliance with health, safety, and security standards, resulting in zero accidents over three years.• Planned work rotas and assigned tasks, optimizing labor allocation and reducing overtime.

Fort Lauderdale, Florida, United States

• Prepared customer orders with absolute accuracy, improving order fulfillment speed.• Processed order requests efficiently, reducing processing time.• Packed boxes adhering to company standards, minimizing shipping damage.• Accurately marked and labeled stock, enhancing inventory tracking.• Maintained a clean and safe work environment, contributing to zero workplace incidents.• Assisted in unloading trucks and checking in products, increasing receiving efficiency.• Sorted items per organizational standards, improving stock retrieval speed.• Safely lifted heavy objects, adhering to health and safety guidelines, reducing strain injuries.

Miami, Florida, United States

• Resolved customer service inquiries promptly, achieving a 98% customer satisfaction rate.• Efficiently managed stocking and returns, reducing restocking time.• Executed front-end duties as per company policies, ensuring smooth store operations.• Managed damaged goods per company procedures, decreasing wastage.• Complied with all health and civil code regulations, ensuring a safe shopping environment.

Santo Domingo, Distrito Nacional, Dominican Republic

• Acquired new accounts, expanding the client base by 20%.• Ensured portfolio growth, increasing managed assets by 15%.• Strategically aligned product features and pricing, exceeding customer expectations, increasing sales.• Resolved customer complaints with empathy and professionalism, achieving a 95% resolution rate.