Key leader of the Connected Aircraft Enterprise consultative sales organization for the region. Responsible for consulting with customers to quickly develop deep understanding of their needs, aggregate the inputs, and architecting a customized Honeywell connected aircraft solution from concept to its final implementation.

Responsible for the quality assurance program for Copa Airlines and Copa Airlines Colombia. This program will include audits to the following operational areas: dispatch, flight attendants, station managers, onboard service, security, ground handling, maintenance, cargo and all station service providers.Responsible for the administration of the Quality Assurance (Q/A) direction for both airlines Copa Airlines and Copa Airlines Colombia, including the following managers: Q/A Flight Operations; Q/A Operations; Q/A MaintenanceResponsible to verify the audit program reports. Verify and analyze root cause identification, corrective action plans for accuracy and effectiveness. Liaise within Copa Airlines and Civil Aviation Authorities regarding regulatory compliance issues. Communicate and coordinate meetings with Civil Aviation Authority personnel on a regular basis.Analyze, evaluate and provide recommendations to the Safety and Quality VP with regards to changes to the regulations. Provide interpretations and guidance to all operational areas in respect of regulatory compliance.Responsible to prepare a realistic budget for Copa Airlines and Copa Airlines Colombia regarding Quality Assurance Activities.

Plan, organize, direct and control all activities related to the implementation of the itinerary in the airline, in order to mitigate and minimize the impact on customers and non-quality costs, before the various threats and risks to our environment and irregular operations. Define strategies, models and action plans with the aim of recovering the operation quickly, efficiently and cost efficient to ensure product quality. Responsible of the correct execution of the airline schedule. Lead and design action plans for the recovery of irregular operations. Prepare and sustain strategic plans for the growth of the Operations Control Center. Develop and optimize process within the airline operations to ensure waste is minimized. Member and Leader of the Emergency response team. Interface with other departments within the Company to resolve problems related to aircraft In-service Operation. Established policies and procedures necessary to ensure timely correction of airline problems and provide the necessary assistance to support the Operation.

Manage the Technical Operations Control Center for the airline, including communication, fleet status and information flow throughout the organization.Responsible for work assignments, personnel administration and attendance of Technical Operations Control Center.Head of Maintenance Control Center, Technical Support Group and Out Of Service Team.Responsible for the creation of the AOG Desk for the recovery of grounded aircraft, establishing processes and plans which reduced out-of-service time 10%. Improved productivity of the group 20% and increased coverage with same amount of resources. Interface with other departments within the Company to resolve problems related to aircraft In-service Operation.Responsible for controlling, programming and follow up of minimum equipment list items (MEL), Open Item List (OIL), etc. within the maintenance stations.Established policies and procedures necessary to ensure timely correction of aircraft problems and provide the necessary technical assistance to support the Operation.Operationally responsible for the CAT II/III and RSVM programs and provide technical support for the Continued Surveillance and Analysis Program.Responsible for the follow up and tracking of the Technical instructions derive from the Health Monitoring Team.Responsible of recruiting high potential staff for the TOCC department.Oversight of the entire maintenance operation within the airline.

Various operational positions

Responsible for scheduled and unscheduled maintenance, fleet performance, shops and regulatory compliance of the aircraft and technical staff within the maintenance Organization. Improved technical crew productivity on scheduled checks 20% by applying new schedules and changing processes. Involved in the IOSA certification process; obtained first year certification. Reduced FAA regulatory non-conformity audits by 60%. Responsible for the proper coordination and planning of scheduled tasks for their completion, including new and special tasks. Achieved the reduction of schedule maintenance delays by 10%. Responsible for the transition and introduction of a new fleet at the airline. Directed and guided the creation and certification of a composite shop at the airline. Accomplished the certification of new items on the Capability List of the shop. Negotiated Technical staff Union agreement for the organization.