Edgardo Rivera Email & Phone Number

Fiume Veneto, Pordenone, It

𝙊𝙫𝙚𝙧𝙄𝙏 is the best-of-breed FSM vendor, supporting industry leaders to achieve excellence in linear asset Management. We are recognized as “Leaders” and “Visionaries” by the major IT consulting firms, we serve Energy & Utility, Oil & Gas, Telco, Transportation, and Industrial Manufacturing with specific product templates and industry experts.

Irvine, California, Us

As the Director of Product Engineering for the Smart Mobile Workforce product line, I lead strategic product development initiatives from conception to release, ensuring alignment with client needs and market demands. My strengths are driving revenue growth, fostering client relationships, and optimizing internal processes to streamline project management and enhance product delivery.

Raleigh, North Carolina, Us

Voice of the customer for the FieldConnect product suite. Direct concurrent technology projects, including developing Field Service Management Solutions, in line with aggressive timeline, quality and business requirements. Own and define the product strategy, product vision, roadmap, planning, designing, usability, milestone requirements and quality of releases. Managing a portfolio of 30 products generating $5 million in annual revenue.• Directed a team of 10 engineers supporting 7000 users while establishing and nurturing a customer-centric culture.• Led a team of 3 implementation and support specialists managing up to 20 concurrent implementations, achieving 99% success rate.• Achieved a recurring annual revenue stream of over $1.5 million and maintained a 96% customer retention rate.• Played a significant role in increasing the customer base to 200, while increasing the product offerings to 30.• Successfully migrated 30% of existing customers to new cloud offering resulting in improving efficiency, flexibility and strategic value.• Managed prioritization, product backlog and directed teams to ensure on-time delivery of comprehensive solutions to customers using agile methodology.• Launched process improvement initiatives including implementing case management system and project tracking system streamlining the project management process speeding up the project schedule.• Grew the team by three times, built and nurtured an open communications culture, raised the team morale through team building activities resulting in reduced turnover.• Identified up-sell and cross-sell opportunities for the sales teams leading to generating upwards of $1M in annual revenue.• Consistently recognized by customers for delivering to expectations and was known as “Customer-centric solutions provider”.

Analyzed business requirements and led the design, development and testing of the enterprise application ensuring business requirements are met. Utilized Visual Studio Team Foundation Server to track requirements, tasks and bugs.• Designed and developed user interfaces, business objects, data entities, and stored procedures.• Successfully deployed the web applications across multiple environments within schedule with zero cost overruns.• Developed and delivered technical documentation for multiple projects including context-sensitive help solutions using RoboHelp meeting tight timelines. • Introduced and enforced CMMI Level 3 compliance across the organization.• Recognized and awarded “Technical Writer of the Year” award for two years.

B.A., Computer Science (Interdisciplinary), Computer Science

Associate Of Arts (A.A.), Liberal Arts