For any business to succeed, impressing the customer is key—whether through exceptional service or an engaging brand presence.As the Digital Marketing Manager and Content Creator at Chez Max, a popular bistro in Dublin, I specialize in helping businesses attract and retain customers through effective digital marketing strategies. I offer a unique blend of skills in social media management, content creation, and customer engagement, with a focus on boosting brand visibility and driving results.Digital Marketing ExpertiseI manage all of Chez Max’s social media platforms (LinkedIn, Facebook, Instagram) and oversee email marketing to keep our audience engaged. By developing tailored content and running targeted campaigns, I’ve increased social media engagement by 20% and boosted website traffic by 10% within just a few months.I also design all menus and advertisements using Canva and Illustrator, ensuring brand consistency across both digital and physical channels. Additionally, I collaborate with the restaurant’s owner and manager to align marketing efforts with overall business goals.By leveraging my expertise in SEO, social media strategy, and campaign analytics, I help create impactful digital content that resonates with our target audience.KEY SKILLSMarketing Strategy Development | Conversion Rate Optimization (CRO) | SEO | Copywriting| Content Creation & Marketing | Social Media Marketing & Account Management |Community Management | Market, Trends& Competitor Analysis | Social Media LeadGeneration | Customer Fulfilment & Loyalty
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Marketing Content ManagerChez Max May 2024 - PresentDublin, County Dublin, Ireland-Manage the restaurant's social media presence across LinkedIn, Instagram, and Facebook, ensuring consistent engagement and growth of the online community.-Designs all menus and advertising materials using tools like Canva and Illustrator, maintaining a cohesive and visually compelling brand identity.-Work closely with the IT team to enhance and redesign the restaurant’s website using Figma, improving both functionality and user experience.-Develop and curate engaging content for social media, the website, and promotional materials, ensuring alignment with the restaurant’s brand voice and values.-Track and analyse the performance of marketing campaigns and social media content, using insights to refine strategies and optimise future initiatives. -
Assistant ManagerChez Max Jun 2021 - May 2024Dublin, County Dublin, Ireland• Managed the restaurant’s social media, leveraging variousdigital marketing tools in achieving/surpassing set targets• Exemplified strong customer focus by incorporating consumerinput into process enhancement decision-making• Improved service delivery by providing thought leadership to 10staff, including periodic training on service standards,optimising customer satisfaction• Demonstrated distinction in customer service by championing amulti-faced sales approach: problem-solving, anticipatingcustomer’s needs, and providing value-addsolutions/suggestions -
Digital Marketing LeadStanislavski Studio Mar 2023 - May 2024Dublin, County Dublin, Ireland• Create and coordinate the studio’s digital campaigns, includingapproving all content to be posted on social media tosustain/increase the 75% growth in clients' digital presence andcustomer interaction• Develop and execute comprehensive digital marketingstrategies for clients, including website optimization, branding,social media marketing, email marketing, and paid advertisingcampaigns• Collaborate with clients to understand their business objectivesand marketing goals, and translate them into effective digitalmarketing campaigns• Conduct regular market research to identify target audiences,customer insights, and industry trends to inform digitalmarketing strategies• Stay up-to-date with industry trends and competitor content toidentify opportunities for improvement
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International Flight AttendantCopa Airlines Jun 2017 - Aug 2019Panama City, Panamá, Panama• Assured passenger safety by conducting pre-flight safetybriefings, demonstrating the use of safety equipment, andenforcing safety regulations throughout the flight• Optimised customer satisfaction by providing best-in-classservice, including assistance with seating arrangements andcarry-on luggage, serving meals and beverages, and attendingto special requests• Enhanced the client experience by communicating in Spanish,English, and Portuguese, minimising the need for translation -
Customer Service RepresentativeCopa Airlines Jan 2016 - May 2017Panama City, Panamá, Panama• Facilitated a hassle-free experience for passengers from arrivalto departure by providing assistance with ticketing and baggagecheck, as well as guidance on-boarding procedures• Addressed passenger inquiries and concerns by providingaccurate and up-to-date flight information, including departure and arrival times, gate assignments, and any delays or schedulechanges, minimising negative reviews• Positioned the company as a customer-centered airline byhandling passenger inquiries and complaints professionally andefficiently, as well as aiding passengers with missedconnections, flight delays, cancellations, and lost luggage, etc
Ed Rios Education Details
Frequently Asked Questions about Ed Rios
What company does Ed Rios work for?
Ed Rios works for Chez Max
What is Ed Rios's role at the current company?
Ed Rios's current role is Digital Marketing | Content Manager.
What schools did Ed Rios attend?
Ed Rios attended Independent College Dublin.
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