Ed Rios Email & Phone Number

Dublin, County Dublin, Ireland

-Manage the restaurant's social media presence across LinkedIn, Instagram, and Facebook, ensuring consistent engagement and growth of the online community.-Designs all menus and advertising materials using tools like Canva and Illustrator, maintaining a cohesive and visually compelling brand identity.-Work closely with the IT team to enhance and redesign.

Dublin, County Dublin, Ireland

• Managed the restaurant’s social media, leveraging variousdigital marketing tools in achieving/surpassing set targets
• Exemplified strong customer focus by incorporating consumerinput into process enhancement decision-making
• Improved service delivery by providing thought leadership to 10staff, including periodic training on service standards,optimising customer satisfaction
• Demonstrated distinction in customer service by championing amulti-faced sales approach: problem-solving, anticipatingcustomer’s needs, and providing value-addsolutions/suggestions

Dublin, County Dublin, Ireland

• Create and coordinate the studio’s digital campaigns, includingapproving all content to be posted on social media tosustain/increase the 75% growth in clients' digital presence andcustomer interaction
• Develop and execute comprehensive digital marketingstrategies for clients, including website optimization, branding,social media marketing, email marketing, and paid advertisingcampaigns
• Collaborate with clients to understand their business objectivesand marketing goals, and translate them into effective digitalmarketing campaigns
• Conduct regular market research to identify target audiences,customer insights, and industry trends to inform digitalmarketing strategies
• Stay up-to-date with industry trends and competitor content toidentify opportunities for improvement

Panama City, Panamá, Panama

• Assured passenger safety by conducting pre-flight safetybriefings, demonstrating the use of safety equipment, andenforcing safety regulations throughout the flight
• Optimised customer satisfaction by providing best-in-classservice, including assistance with seating arrangements andcarry-on luggage, serving meals and beverages, and attendingto special requests
• Enhanced the client experience by communicating in Spanish,English, and Portuguese, minimising the need for translation

Panama City, Panamá, Panama

• Facilitated a hassle-free experience for passengers from arrivalto departure by providing assistance with ticketing and baggagecheck, as well as guidance on-boarding procedures
• Addressed passenger inquiries and concerns by providingaccurate and up-to-date flight information, including departure and arrival times, gate assignments, and any delays or schedulechanges, minimising negative reviews
• Positioned the company as a customer-centered airline byhandling passenger inquiries and complaints professionally andefficiently, as well as aiding passengers with missedconnections, flight delays, cancellations, and.