Ed Rios Email & Phone Number

Dublin, County Dublin, Ireland

-Manage the restaurant's social media presence across LinkedIn, Instagram, and Facebook, ensuring consistent engagement and growth of the online community.-Designs all menus and advertising materials using tools like Canva and Illustrator, maintaining a cohesive and visually compelling brand identity.-Work closely with the IT team to enhance and redesign the restaurant’s website using Figma, improving both functionality and user experience.-Develop and curate engaging content for social media, the website, and promotional materials, ensuring alignment with the restaurant’s brand voice and values.-Track and analyse the performance of marketing campaigns and social media content, using insights to refine strategies and optimise future initiatives.

Dublin, County Dublin, Ireland

• Managed the restaurant’s social media, leveraging variousdigital marketing tools in achieving/surpassing set targets• Exemplified strong customer focus by incorporating consumerinput into process enhancement decision-making• Improved service delivery by providing thought leadership to 10staff, including periodic training on service standards,optimising customer satisfaction• Demonstrated distinction in customer service by championing amulti-faced sales approach: problem-solving, anticipatingcustomer’s needs, and providing value-addsolutions/suggestions

Dublin, County Dublin, Ireland

• Create and coordinate the studio’s digital campaigns, includingapproving all content to be posted on social media tosustain/increase the 75% growth in clients' digital presence andcustomer interaction• Develop and execute comprehensive digital marketingstrategies for clients, including website optimization, branding,social media marketing, email marketing, and paid advertisingcampaigns• Collaborate with clients to understand their business objectivesand marketing goals, and translate them into effective digitalmarketing campaigns• Conduct regular market research to identify target audiences,customer insights, and industry trends to inform digitalmarketing strategies• Stay up-to-date with industry trends and competitor content toidentify opportunities for improvement

Panama City, Panamá, Panama

• Assured passenger safety by conducting pre-flight safetybriefings, demonstrating the use of safety equipment, andenforcing safety regulations throughout the flight• Optimised customer satisfaction by providing best-in-classservice, including assistance with seating arrangements andcarry-on luggage, serving meals and beverages, and attendingto special requests• Enhanced the client experience by communicating in Spanish,English, and Portuguese, minimising the need for translation

Panama City, Panamá, Panama

• Facilitated a hassle-free experience for passengers from arrivalto departure by providing assistance with ticketing and baggagecheck, as well as guidance on-boarding procedures• Addressed passenger inquiries and concerns by providingaccurate and up-to-date flight information, including departure and arrival times, gate assignments, and any delays or schedulechanges, minimising negative reviews• Positioned the company as a customer-centered airline byhandling passenger inquiries and complaints professionally andefficiently, as well as aiding passengers with missedconnections, flight delays, cancellations, and lost luggage, etc