CompTIA A+ certified professional with experience in customer service and technical support. I am in the process of obtaining my CompTIA Network+ certification, and I am also enrolled in a Cybersecurity certificate program at University of Colorado Boulder. Looking for an entry-level position role in IT such as a help desk or IT technician support position. My Bachelor’s in business administration and political science has sharpened my ability to manage and train teams, and my experience in the financial, healthcare, and service sectors has equipped me with a strong sense of responsibility when it comes to protecting confidential information. I am eager to bring my technical knowledge, customer service skills, and team management experience to the world of IT and Cybersecurity.
Seeking To Bring Years Of Experience To The It Industry
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It Support SpecialistSeeking To Bring Years Of Experience To The It Industry Apr 2022 - PresentProficient and motivated CompTIA A+ certified professional with experience in customer service and technical support. Skilled in utilizing technologies such as Windows Server, Active Directory, Linux. Proven track record of effectively managing and training team members, as well as solving technical issues and providing excellent customer service.
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Customer Service RepresentativeU.S. Bank 2021 - 2022Minneapolis, Mn, Us● Answered 50+ incoming daily client calls, provided assistance in a friendly, professional manner regardingproduct questions, account management, and web support.● Troubleshoot web and mobile applications issues, including password resets, updated account profiles, andprocessing bill payments for clients.● Protected personal identifiable information (PII) from clients with proper SOP guidance. -
General ManagerIhop 2018 - 2021Los Angeles, Us●Hired and trained the professional development of 24 employees directly while creating user accounts and passwords to access online training and employee portals.● Successfully resolved printer issues for cooks by re-configuring the point of system terminals to correct ports and replaced hardware components from other compatible printers.● Fixed credit card machine issues on the spot with connectivity problems, and cabling issues. -
Kaiser Permanente Individual/Family Sales AgentOptum 2016 - 2018Eden Prairie , Mn, Us● Handled 75+ inbound calls regarding insurance plans in a high-volume call center. Assisted clients withonline enrollments, web account issues, and recommended products. ●Performed administrative tasks, maintained records and policy renewals. ●Followed HIPAA regulation to safeguard sensitive patient records. -
Lab AdministratorColorado State University 2012 - 2015Fort Collins, Co, Us● Provided maintenance, technical support and troubleshooting of laptops, desktop computers and printers for students and staff.●Troubleshoot faulty equipment, perform upgrades, and manage inventory logs.● Coordinated and maintained test lab computers and equipment for proper function.
Edgar H. Education Details
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University Of Colorado BoulderCybersecurity Certificate -
Colorado State UniversityBusiness Administration
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Comptia Tech Career AcademyNetwork +(In Progress 2023)
Frequently Asked Questions about Edgar H.
What company does Edgar H. work for?
Edgar H. works for Seeking To Bring Years Of Experience To The It Industry
What is Edgar H.'s role at the current company?
Edgar H.'s current role is IT Professional | CompTIA A+ | Net + (in progress).
What schools did Edgar H. attend?
Edgar H. attended University Of Colorado Boulder, Colorado State University, Comptia Tech Career Academy.
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