Edgar H. Email & Phone Number

Proficient and motivated CompTIA A+ certified professional with experience in customer service and technical support. Skilled in utilizing technologies such as Windows Server, Active Directory, Linux. Proven track record of effectively managing and training team members, as well as solving technical issues and providing excellent customer service.

Minneapolis, MN, US

• Answered 50+ incoming daily client calls, provided assistance in a friendly, professional manner regardingproduct questions, account management, and web support.
• Troubleshoot web and mobile applications issues, including password resets, updated account profiles, andprocessing bill payments for clients.
• Protected personal identifiable information (PII) from clients with proper SOP guidance.

Los Angeles, US

• Hired and trained the professional development of 24 employees directly while creating user accounts and passwords to access online training and employee portals.
• Successfully resolved printer issues for cooks by re-configuring the point of system terminals to correct ports and replaced hardware components from other compatible printers.
• Fixed credit card machine issues on the spot with connectivity problems, and cabling issues.

Eden Prairie, MN, US

• Handled 75+ inbound calls regarding insurance plans in a high-volume call center. Assisted clients withonline enrollments, web account issues, and recommended products.
• Performed administrative tasks, maintained records and policy renewals.
• Followed HIPAA regulation to safeguard sensitive patient records.

Fort Collins, CO, US

• Provided maintenance, technical support and troubleshooting of laptops, desktop computers and printers for students and staff.
• Troubleshoot faulty equipment, perform upgrades, and manage inventory logs.
• Coordinated and maintained test lab computers and equipment for proper function.

Cybersecurity Certificate

Political Science, Business Administration

A+, Network +(In Progress 2023)