Act as a principal point of contact, responsible for managing the customer relationship throughout the life of the rental, proactively setting expectations and communicating changes / delays at key touchpoints including call case management, order acknowledgement, delivery, installation, provision of ongoing services throughout the rental – referring to our Process management tools for guidance. Collaborate with the sales function with regards to customer orders, post-order follow-up… Show more Act as a principal point of contact, responsible for managing the customer relationship throughout the life of the rental, proactively setting expectations and communicating changes / delays at key touchpoints including call case management, order acknowledgement, delivery, installation, provision of ongoing services throughout the rental – referring to our Process management tools for guidance. Collaborate with the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.Act as the conduit between understanding & articulating the customer requirements across multiple systems, and the delivery of goods & services through the Aggreko Operations teams. Take ownership for all reactive customer queries or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction.Answer inbound telephone calls, emails, and inquiries from other channels; deal with them promptly and efficiently against agreed touchpoint standards & KPIs, to deliver a consistently exceptional customer experience.Use Case management capability within the Customer. Relationship Management tool to manage inbound customer queries & incidents.Assume responsibility for communication and customer agreement of variations to the original order, including changing technical requirements, rental extensions, and additional services; ensuring transparency with the customer of any additional charges incurred prior to sending the invoice Show less