Edgar L. Alves Email & Phone Number

Lisbon, Portugal

Lisboa

✓ Analysis, Management and Decision making over workflow, volumes and indicators, operations and HR regarding Provisioning (implementation and billing), Analysts, Project Management Administration Support, Training and Information Management teams, inserted inside a Project Management modus operandi, under the umbrella of the Direction of Business Solutions @ Vodafone for customers with tailormade solutions.✓ Participation and Developing over Project and Implementation Process definition… Show more ✓ Analysis, Management and Decision making over workflow, volumes and indicators, operations and HR regarding Provisioning (implementation and billing), Analysts, Project Management Administration Support, Training and Information Management teams, inserted inside a Project Management modus operandi, under the umbrella of the Direction of Business Solutions @ Vodafone for customers with tailormade solutions.✓ Participation and Developing over Project and Implementation Process definition together with other team coordinators, Product Management and GoToMarket, giving inputs on Provisioning P.O.V. and macro/micro view of processes. ✓ Creating, Developing and Implementing Team and Personal/Professional development plans.✓ Contact with several teams in Portuguese and English throughout the day, regarding Projects, Products, Incident resolutions, Priority Management, for creating quick solutions.✓ Presencial and Online meetings with teams allocated in different parts of the country.✓ Creation of (used everyday on our teams) : - Billing Calculator and Provisioning files that support Billing and Provisioning teams with work management on a day-to-day basis. - Simplified Customer File for customers to request solution changes. - Several workflow procedures regarding implementation processes, including other teams. - Learning, Information Management and Development team, to support other teams with Training and Development - Provisioning Billing team to concentrate and fasten customer billing and decrease billing errors.✓ Average of 2000+ Implementation and Lifecycle processes on-going everyday.✓ All together, coordination of 40 people (including a team of 3 supervisors) with different social, educational and ethnic backgrounds and with different skillsets. Show less

Lisboa

Manage implementation of services for top business companies (telephone numbers and internet) based on GSM Fixed and Mobile, FTTH, ADSL, SHDSL, Other Circuits at DSE Provisioning (Business Solution Department). Document analisys, service configuration, equipment orders, schedulling appointments with the client for Field Service Team to test and install equipments and services, support instalation and portability of services and also, billing at the end of project. Daily contact with Field… Show more Manage implementation of services for top business companies (telephone numbers and internet) based on GSM Fixed and Mobile, FTTH, ADSL, SHDSL, Other Circuits at DSE Provisioning (Business Solution Department). Document analisys, service configuration, equipment orders, schedulling appointments with the client for Field Service Team to test and install equipments and services, support instalation and portability of services and also, billing at the end of project. Daily contact with Field Services teams, Support Teams, Client and Project Manager. Show less

Bica, Lisboa, Portugal

Carnaxide

Lisbon

Lisbon

Data Input

Portimão

Edinburgh, United Kingdom