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Edgar L. Email & Phone Number
Sr. AI Customer Experience Specialist
at
AppFolio
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Sr. AI Customer Experience Specialist
Location
San Francisco Bay Area, United States
Company size
Who is Edgar L.? Overview
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Quick answer
Edgar L. is listed as Sr. AI Customer Experience Specialist at AppFolio, a with 1714 employees, based in San Francisco Bay Area, United States. AeroLeads shows a matched LinkedIn profile for Edgar L..
Edgar L. previously worked as Design Program Manager, Generative AI at Square and Customer Success Product Specialist at Square. Edgar L. holds Bachelor Of Science (B.S.), Finance from University Of Phoenix.
Company email context
Email format at AppFolio
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AppFolio
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Profile bio
About Edgar L.
Experienced product professional with demonstrated ability to drive innovation and meaningful impact in AI-powered customer support solutions. Proven track record of leading cross-functional teams through the full product lifecycle from zero-to-scale, incorporating customer feedback pre and post-launch to continuously deliver products that enhance customer experience and operational efficiency. Expertise in generative AI for customer support use-cases, conversational interfaces, and data analytics with a deep care for the customer experience.
Current workplace
Edgar L.'s current company
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Appfolio
5 roles
Edgar L. work experience
A career timeline built from the work history available for this profile.
Design Program Manager, Generative Ai
Led ideation, technical development, and launches for the AI Assistant, including the automation of the highest inquiry driver related to account status, resulting in an overall increase of 50% for self-service resolution by integrating with Customer Data Platform (CDP) to check the customer’s account status and providing the next action for the customer to resolve their issue. Coordinated with design and engineering teams to define product requirements and vision for the Generative AI-powered assistant that proactively predicted the customer’s needs using CDP and our Knowledge Base, resulting in an increase in adoption of the AI Assistant by 27%.Successfully owned and executed on multi-quarter roadmaps that accounted for various internal and external interdependencies, and shifting priorities while ensuring cross functional stakeholder alignment across the organization (Sr. leadership, legal, data, etc.).Collaborated with other product/program managers to ideate and define LLM-prompt requirements for other genAI-powered agent experiences including conversation summaries, labeling, agent copilot and how to leverage capabilities and knowledge within the customer-facing AI Assistant for agent experiences.
Dec 2021 - Oct 2024
Customer Success Product Specialist
Collaborated closely with product and engineering teams including Square Loans team to gather first-hand feedback and ideating recommendations to integrate feedback into product iterations, and influence product strategy.Identified post-launch issues for new Square Hardware using JIRA to drive prioritization for bug fixes and QA.
Sep 2017 - Dec 2021
Service Supervisor
Analyzed branch performance data to identify trends to inform coaching strategy for tellers, resulting in an increase in CSAT scores from 70% to 90%.
Dec 2015 - Aug 2017
Personal Banker
Collaborated with cross functional partners across different lines of business including Mortgage, Small Business and Private Banking to build relationships with clients, and obtained the highest partner referrals in the district. Provided financial education services at local universities and non-profits aimed to set up at-risk youth and job-seekers for financial success.
Dec 2012 - Dec 2015
1 education record
Edgar L. education
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University Of Phoenix
FAQ
Frequently asked questions about Edgar L.
Quick answers generated from the profile data available on this page.
What company does Edgar L. work for?
Edgar L. works for AppFolio.
What is Edgar L.'s role at AppFolio?
Edgar L. is listed as Sr. AI Customer Experience Specialist at AppFolio.
Where is Edgar L. based?
Edgar L. is based in San Francisco Bay Area, United States while working with AppFolio.
What companies has Edgar L. worked for?
Edgar L. has worked for Appfolio, Square, and Wells Fargo.
How can I contact Edgar L.?
You can use AeroLeads to view verified contact signals for Edgar L. at AppFolio, including work email, phone, and LinkedIn data when available.
What schools did Edgar L. attend?
Edgar L. holds Bachelor Of Science (B.S.), Finance from University Of Phoenix.
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