• Utilized SalesForce to implement helpdesk ticketing system and asset management system which increased case response time by 50% and reduced call load by 2x. Create process automation and workflow to improve ticket handling and equipment reservations. • Supporting over 250 Faculty/Staff and 1400 students• Conducted interviews with key business users to collect information on business processes and user requirements.• Provide technical solutions to individual departments based on… Show more • Utilized SalesForce to implement helpdesk ticketing system and asset management system which increased case response time by 50% and reduced call load by 2x. Create process automation and workflow to improve ticket handling and equipment reservations. • Supporting over 250 Faculty/Staff and 1400 students• Conducted interviews with key business users to collect information on business processes and user requirements.• Provide technical solutions to individual departments based on their challenges and requirements.• Analyze, manage, create and deploy applications from Linux based managed software update system for MacOS.• Manage and configure Apple School Management and Mobile Device Management System. Provide primary support for all Apple hardware, student iPad program, and Chromebooks.• Advice purchasing software/hardware, Enterprise reporting tools to provide information for faculty/staff. Show less

• Responsible for Technology implementation, Plan and track IT Budget, Vendor selection, hardware/software evaluation, End users training, Project management, Classroom Technology integration.• Create Long term and short-term technology plans, Manage and plan equipment life cycle, Innovate and lead technology, Research and Implement programs.• Provide informal training on school-provided hardware and software as need arises• Implement and supervise helpdesk ticketing system and… Show more • Responsible for Technology implementation, Plan and track IT Budget, Vendor selection, hardware/software evaluation, End users training, Project management, Classroom Technology integration.• Create Long term and short-term technology plans, Manage and plan equipment life cycle, Innovate and lead technology, Research and Implement programs.• Provide informal training on school-provided hardware and software as need arises• Implement and supervise helpdesk ticketing system and asset management system built on SalesForce platform• Supported over 100 Faculty/Staff and 400 students• Measure projects and team performance using KPIs method• Manage VoIP phone system• Design and implement network infrastructure, Implement site-to-site connection from temp location to main campus. Show less

• Responsible for server installations and maintenance, database administration, G-Suite administration, system upgrades, system configuration, network printers setup, software implementation, and data backup.• Directory management across multiple platforms• Responsible for Macs, PCs, iPads, and Chromebooks deployment• Deployed and Managed over 300 desktops, laptops, tablets, network Equipment, and Phone System.

• Responsible for file server, active directory setup, network setup, network printer setup, train teachers how to utilize technology, PC installation and troubleshooting, managed 400 desktops network.• Created 3 computer labs and mobile PC cart for tech integration projects