Edgar Monterrubio Romo Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

▸ Optimized FOH operations using Property Management Systems (RMS) in line with Veriu Group framework and values, enhancing workflow and guest experience.▸ Identified core guests, built strategic networking, generated quotes, and processed accurate payments to increase hotel KPIs.▸ Maintained high data integrity for guest data, enabling personalized service and operational accuracy, highlighting attention to detail and commitment to a seamless user experience.▸ Collaborated with cross-functional teams to address inquiries and resolve issues efficiently, demonstrating adaptability and strong problem solving.

Melbourne, Victoria, Australia

▸ Created bookings, quotes, contracts, and invoices for conferences using RMS and iVvy.▸ Contributed to event setup and inventory control while building strong relationships with customers and suppliers.▸ Provided end-to-end support addressing inquiries and resolving issues.▸ Analysed hotel conferencing and events budgets and metrics to meet revenue targets.

▸ Provided daily information to stakeholders regarding shipments, tracking, and delivery status.▸ Tracked freights and coordinated shipments ensuring specific timeframes for 4 different countries.▸ Communicated with carriers, suppliers, and internal teams to ensure smooth logistics operations.▸ Continually learned the operational changes from freights and shipping carriers.▸ Followed, reviewed, and enhanced internal SOPs to deliver structured and organized solutions.▸ Learned how to use the American Honda ERP system for ATD, ATA, invoices, inventory control and goods dimensions tracking.▸ Created monthly data reports and work with local project managers for a successful export freight for an annual event in Japan where more that 6 tons per week were shipped for 2 months.

▸ Coordinated +20 daily incoming container deliveries by verifying unloads and merchandise storage.▸ Processed daily receiving documentation such as Tally Sheets, Pallets Labels and Pallets Ids to warehouse team.▸ Kept an accurate inventory with ERPs such as RAMP and DaVinci.▸ Processed returns in an efficient way to always guarantee an updated inventory.▸ Ran daily reports by using MS Excel to guarantee and forecast stakeholders needs.▸ Created the 1st excel log for a live tracking.

Guadalajara, Zmg

▸ Built strong live interaction with General Electric worldwide staff while promoting TATA technology.▸ Closed +1,500 customer open cases by using CRM softwares, IT tools and working under SCRUM/AGILE methodologies to achieve relevant KPI's.▸ Designed SOP's after meeting customer needs to accurately address current and future business requirements.▸ Worked as a team and learned basics from the backend developers so that customers could achieve and everlasting product knowledge.

Master In Business It

Bachelor In Business

Abroad Program, Logistics