Edgar Ortiz Email & Phone Number

Atlanta, Ga, Us

San Jose, Ca, Us

Chicago, Illinois, Us

We are on a mission to elevate the role of PreSales in organizations worldwide. We aim to provide PreSales professionals with resources, knowledge, network, and mentorship to develop long, impactful careers in PreSales.Our vision is to create a global community of professionals who have a passion for PreSales. A place where individuals in a PreSales role or anyone who aspires to be, will be supported in their professional development.

San Francisco, California, Us

• Top Achiever FY21 (137% of quota on New and Add-on ACV ($5.34 million)• Specializing in Security Process and Enterprise Architecture, responsible for actively driving and leading the technology and solution evaluation of MuleSoft’s market-leading enterprise integration platform, Anypoint Platform, developing a provocative point of view that clearly shows how the MuleSoft aligns to the outcomes a client is working to achieve• Co-selling with Account Executives, Client Architects, Solution Engineers, Engagement Managers, and Customer Success Managers through technical validation events to drive net-new logo acquisition and current customer expansions• Evangelizing Anypoint Platform through technical validation events such as product demos, proof-of-concepts, and enterprise architecture discovery• Collaborated with Product Management and Product Marketing on product readiness and field enablement• Supported Developer Relations at various public events such as workshops, conferences, and keynotes

San Francisco, California, Us

• Top Achiever FY20 - 170% of quota on New and Add-on ACV ($3.1 million)

San Francisco, California, Us

• Top Achiever FY19 - Achieved 260% of quota on New and Add on ACV ($1.3 million)

San Jose, Ca, Us

Longevity & Chaos Testing Scrum Team from 2016 to 2017Chartered to build a longevity and chaos testing framework to simulate user activity on Cisco’s Cloud DVR data plane software components over an extended period of time.- Designed, scoped, and wrote specifications for a bill-of-materials to purchase compute hardware to construct a $2.5 million-dollar private cloud to support an end-to-end, production-level, and high-availability deployment of Cisco’s Cloud DVR product.- Implemented Python scripts to simulate user activity via RESTful API.- Designed and developed structure of collections, documents, and fields for MongoDB used by longevity and chaos testing framework.- Implemented the Object-Relation Model Design Pattern in an interface to MongoDB for the longevity and chaos testing framework to track, reconcile, and analyze activity.- Wrote user stories and specified acceptance criteria while grooming the story backlog for the longevity & chaos testing framework Scrum team.- Automated installation, configuration, and deployment of software components to VMware vSphere ESXI virtual machines and bare metal servers.- Used Jenkins to build a Continuous Development / Continuous Integration (CICD) pipeline to automatically deploy cDVR data plane components, and execute longevity and chaos test-cases.- Performed data analytics using Elasticsearch, Logstash, and Kibana (ELK) to aggregates millions of lines of logs from Cloud DVR components into actionable, and human-readable dashboards.- Worked on Microservices using Docker containers managed by Kubernetes and OpenShift for orchestration, portability, scalability, and redundancy.- Simulated disaster & recovery scenarios, analyzed upgrade and downgrade paths for critical gaps.

San Jose, Ca, Us

High-Touch Engineer to Director of Client Software Support at Cox Communications from 2015 to 2016- Responded to urgent customer escalations with timely technical analysis during the investigation of single and multi-subscriber escalations related to a suite of Cisco video products deployed for Cox; Trio (Java, C++), DTA Mini-Box (C), and Contour (Objective-C).- Greatly reduced truck roll and trouble call volume by writing and socializing repeatable troubleshooting methods of procedure (MOP) to accelerate escalation response times to known hardware and software issues creating cost-savings for our customer.- Delivered weekly status reports providing updates on the progress of field issue resolution, while advocating for customer needs and providing feedback to product management and development.

San Jose, Ca, Us

Cox DTA Mini-Box Software Analysis and Troubleshooting Team Lead from 2014 to 2015- Delivered a low-cost, one-way video set-top-box on time and with quality, to free up bandwidth for use to deliver other high-value services such as Gigabit Internet to subscribers.- Translated and localized UI text specifications from English to Spanish.- Implemented code in C to convert international characters to their plain ASCII character equivalents.- Provided timely technical advice to Product Team and Management on the severity of issues raised during development and production deployment.- Managed urgently needed Implementations and drove them to delivery.Cox Trio Software Analysis and Troubleshooting Team from 2013 to 2014- Performed Software Analysis and Troubleshooting on Java Applications written for the Open Cable Application Platform (OCAP).- Performed manual smoke and sanity tests on new builds before release to quality assurance.- Triaged and analyzed issues found during smoke and sanity test.- Conducted white-box testing to verify the implementation of Developer user stories and tasks.- Assumed responsibilities as UI and Middleware, Integration Team Lead while on-site with the customer for a project with an aggressive delivery schedule.

- Implemented automated test scripts using Python and Selenium Web Driver to test Linksys router Web GUI- Tested consumer routers in the environments with other products found in a typical home environment- Performed competitive analysis, comparing Linksys routers with other competitor products.- Worked closely with the development team to enter bugs and debug failures.- Performed Rate Vs Range, quality of service, performance, and feature testing of routers.- Involved in finding and reporting bugs in bug tracking tools. - Conducted white-box testing, black-box, regression, usability, stress, performance, and acceptance testing for multiple releases of cross-platform Linksys products. - Worked closely with the development team to reproduce, analyze, and debug internal test failures, which includes customer found defects.

- Awarded The Campus Hub 2010 Hubbie Award for Most Improved Site- Awarded the Forty-Niner Shops 2009 Employee Scholarship- Responsible for the design, development, implementation and deployment of Forty-Niner Shops Inc. web services.- Maintained Bookstore e-commerce, University Dining, ID Card Service and Corporate websites.- Bookstore website was built on an e-commerce platform called WebPRISM from The Campus Hub. The design was custom HTML and CSS. The platform was extended using Javascript where necessary.- Collaborated with graphics department to design ideal banners, product photos, and other media for Forty-Niner Shops web presence.- University Dining's website was built using a custom Wordpress theme using PHP, CSS, and HTML. The theme was customized to match the look and feel of the California State University, Long Beach's academic web pages.

- Earned CompTIA A+ Computer Technician Certification- Diagnosed and repaired customer computers; reinstalled Windows and Macintosh operating systems, recovered data off hard disks and flash memory

- Sold Apple and other personal computing hardware, software, and accessories.- Maintained and organized sales floor and display of merchandise.

- Sold University Bookstore soft goods such as t-shirts, sweatshirts and other merchandise.- Organized and maintained sales floor and displays of merchandise.

Denver, Colorado, Us