Per Scholas IT Support student pursuing CompTIA A+ certification to broaden my technical skills and get at start in the tech industry. I have over 10 years combined experience in operations, customer service, healthcare and corporate communications. Additionally I am backed by extensive Software Testing and QA training at Careerist and experience working on two web applications, where I developed a keen eye for detail, a strong command of testing tools and methodologies, and a passion for ensuring customer satisfaction. Proficient in using Jira, TestRail, BrowserStack and communication skills to collaborate cross-functionally in agile environment and ensure product quality. Most recently, I helped to improve a web application's testing efficiency and reliability by analyzing product requirements, writing 200+ test cases and identifying 20+ weekly defects throughout the development lifecycle. Because I am committed to continuous learning and aim to enhance my automation and back-end testing skills after securing a new role, I have completed basic supplemental courses and practice in SQL, relational database concepts, Unix commands, REST API Testing, Postman, Charles Proxy, Xcode, Android Studio, and automation testing frameworks using Python, PyTest and Selenium WebDriver. My diverse skillset and career path enables me to collaborate effectively across teams, solve problems creatively, and adapt to changing work environments and global dynamics. I am always looking for new challenges, technology and learning opportunities to make things work better and to help myself and others live and work smarter.