William Dougherty Email and Phone Number
SECURING TECHNOLOGY, PROCESSES AND ORGANIZATIONS TO ENABLE RAPID GROWTH As a Technology and Business Executive, I enable companies to keep pace with the demands of rapid growth through optimizing technical infrastructures and mitigating risk. I have a successful history of helping growing companies scale their products, operations and security while maintaining profitability and superior customer experience. My background includes senior roles where I built and led high performance teams, managed annual budgets exceeding $30M, and exceeded customer and internal service level agreements. I am an experienced information security leader protecting high-risk organizations from online and offline threats. Some of my accomplishments include: Rapid Growth: Scaled technical operations for e-commerce site growing >90% annually, expanding technical team by 400% and infrastructure by 800% while improving site performance, site availability and time to market for new releases. Customer Delight: Spearheaded a customer experience strategy resulting in net promoter scores consistently exceeding 90.Mergers and Acquisitions: Successfully led or participated in multiple M&A transactions, including the sale of majority stake of a data center company to NTT Communications for more than $350M.Security Leadership: Protected over $8B in online transactions by creating risk-based information security practices at multiple companies. Co-creator of the INCLUDES NO DIRT threat model. Contributing author of Back to Basics, Focusing on Fundamentals to Boost Cybersecurity and Resilience. Occasional guest on multiple industry podcasts.Brand Evangelist: Frequent speaker and thought leader at industry conferences including Gartner, Structure, Uptime, Google Next, Data Center Dynamics, CA World, IMN, 7x24 Exchange, IAPP, Relate, ISACA GRC, ICON, and DEFCON.Additional Competencies:• Team Development• Process Optimization• Operational Excellence• Risk Management• Business Continuity • Strategic Planning• Organizational Development• P&L Management• Budget and Cost Control• KPI/OKR Metric Creation • Program & Project Leadership• User Experience• Product Lifecycle• Secure AI/ML development• HIPAA, HITRUST, PCI, SOC2, FISMA, DFAR, and SOX
Omada Health
View- Website:
- omadahealth.com
- Employees:
- 862
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Chief Information Security OfficerOmada HealthNapa, Ca, Us
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MemberInformation Security Leadership Foundation Feb 2022 - PresentSan Francisco, Ca, Us -
Chief Information Security OfficerOmada Health Sep 2016 - PresentSan Francisco, Ca, UsJoined high growth health care startup, leading the digital revolution in disease prevention. Selected to mature and scale information technology and information security during hyper-growth phase. Responsible for all aspects of internal IT including SaaS strategy, end-user support, vendor management, operational security and compliance. • Achieved HITRUST certification in 2017, establishing company as the first HITRUST certified digital diabetes prevention program (Digital DPP) provider in the country.• Completed SOC 2 Type 2 attestation in 2018 across all five trust principles.• Established IT strategy built on a SaaS-first policy for corporate systems, with responsibility for over 200 technology partners.• Created enterprise risk management program including governance of >130 identified risks and >600 established controls. Implemented governance, risk, and compliance (GRC) solution to manage risks, controls, regulations, and multiple compliance frameworks including HIPAA, HITRUST and SOC2.• Co-Creator of the INCLUDES NO DIRT threat model. http://www.includesnodirt.com• Assumed responsibility for customer support and participant support organizations from 2018 - 2020. Implemented ZenDesk as a unified tracking system for support, IT, security, operations, and medical affairs.• Promoted from VP IT & Security to CISO January 2020.• Established technology and facilities strategy for post-COVID switch to remote-first workforce.• 2020 Pepperdine University Outstanding Alumni in Healthcare Honoree• 2023 Cyber Defense Magazine Top Global CISO Award recipient• 2024 Cyber Defense Magazine Top Global CISO Award recipient• 2024 Trellix Global CISO Award recipient
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OwnerWld1 Photography Jan 2017 - PresentPhotographer dedicated to capturing the essence of Napa Valley.See my work at: http://www.wld1.net
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Advisory Board MemberWineview Mar 2021 - Sep 2022Strategic advisor to CEO of seed-stage company, focused on making wine accessible to new consumers through an innovative, AR-driven application.www.wineview.app
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Contributing AuthorBack To Basics. Focusing On The Fundamentals To Boost Cybersecurity And Resilience Jan 2021 - Apr 2021“Back to Basics” is a joint project among twenty one industry leaders coming from security, operations, product, and privacy. The primary theme of this book is that adhering to basic security building blocks creates a strong foundation for cyber...
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Strategic Advisory Board MemberVirtru May 2018 - May 2019Washington, Dc, Us -
Senior Vice President And Chief Technology Officer, Chief Information Security OfficerRagingwire Data Centers Nov 2011 - Jul 2016Chosen to mature technology department of rapidly growing data center company as business expanded to a national footprint. Responsible for all aspects of technology including IT architecture, software development, systems and network engineering, product management, information security, IT operations, and managed services delivery. Oversaw development of internal applications and customer-facing portal. Acted as a brand evangelist and thought leader, speaking at numerous conferences each year. Sought after as an expert in the areas of DCIM and colocation.• Built team of over 70 IT professionals in California, Virginia and Texas. • Expanded facilities from 2 data centers in Sacramento to 5 facilities in California and Virginia, providing approximately 80MW of IT load and 1,000,000 sq’, with additional facilities under construction.• Played key role in sale of majority stake of RagingWire to NTT Communications in January, 2014. • Created enterprise data center infrastructure management (DCIM)/Industrial IoT strategy. • Established and executed on data center network interconnection strategy.• Acted as COO during 8-month leadership transition, with additional responsibility for critical facilities operations, infrastructure delivery and physical security.• Consistently achieved SOC2, PCI, HIPAA and FISMA compliance with zero exceptions.• Member of the strategic site selection team that acquired land in Virginia and Texas for new facilities, and performed due diligence on properties in Santa Clara, Chicago and New York.• Created customer delight program that focused on improving the experience of every customer interaction. Drove company NPS >65 and transactional NPS > 90 for over 2 years.• Exceeded all customer SLAs annually including 100% facility availability, 99.99% network availability and < 60 minute response time for remote hands services.
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Director Site OperationsStubhub Aug 2007 - Nov 2011New York, Ny, UsRecruited to build operational stability and scale core infrastructure of e-commerce site growing >90% year over year after acquisition by eBay. Partnered with engineering and product teams to overhaul product development process, site architecture, and staff organization to drive site performance, availability, security and time to market. Oversaw $16M operating and $12M capital budget annually.• Led international team of >50 systems, network, database, and security administrators in the US and China.• Established and implemented scalable, highly available multi-data center strategy to service the needs of a rapidly expanding e-commerce operation.• Drove continuous improvements in site performance and availability, achieving >25% improvements every year.• Redesigned code deployment architecture and development process to reduce time to market from one release per quarter to one major release every 2 weeks, and multiple daily bug fix releases.• Performed due diligence on multiple potential acquisitions, including successful purchase of Kansas-based Ticket Technology, Inc. in 2008. -
Director Site Operations (Stubhub)Ebay Aug 2007 - Nov 2011San Jose, Ca, Us -
Information Security ManagerCopart Oct 2005 - Aug 2007Dallas, Tx, UsPromoted to create information security practice to protect customer transactions and internal systems from emerging threats. Collaborated with executive team to identify and mitigate security risk, coordinated response to specific security incidents, and established audit and compliance framework.• Commanded IT response to all audit and compliance requests including Sarbanes-Oxley audits, customer security audits, and Business Software Alliance (BSA) audits.• Wrote and maintained all IT compliance policies including security, acceptable use, and SDLC policies. Advised other IT managers on policy compliance.• Performed black-box reviews of new application releases, searching for potential vulnerabilities.• Led security incident response including forensic analysis and attack duplication.• Performed due diligence on acquisition of UK-based Universal Salvage, plc. in 2007.• Featured in Copart 2006 annual report “Heed the Call” for IT response to establish emergency facilities during Hurricane Katrina remediation. -
Corporate Computing Services ManagerCopart Feb 2004 - Sep 2005Dallas, Tx, UsRecruited by customer to mature internal IT delivery for rapidly growing auction company as it transitioned from traditional in-person live auctions to 100% online transactions. Managed day to day responsibility for Corporate IT Infrastructure, covering 120+ locations and 2,400+ employees, and 50+ Windows servers. Integrated corporate systems with legacy AS/400 and Unix systems, and evolving real-time auction systems.• Collaborated with E-Commerce and Operations teams to promote better integration. Introduced alternate Windows and Linux based technologies to augment traditional IBM AS/400 and Sun Solaris systems throughout the enterprise.• Converted corporate e-mail system from AS/400 POP to Microsoft Exchange 2003.• Administrated multiple database platforms including MS SQL 2000, MSDE, MS Access, and Oracle 9i.• Assisted with design and build of 1/2 MW Las Vegas Disaster Recovery Center. • Implemented new departmental applications including ADP Payroll, ADP Human Resources, and InterVoice/Siemens Interactive Voice Response (IVR) Application Suites.
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Vp OperationsFusionstorm/ Stormwatch Oct 2001 - Feb 2004San Francisco, California, UsLed the creation and operation of Stormwatch, a wholly-owned Managed Service Provider (MSP) subsidiary of FusionStorm. Managed P&L responsibility for company, achieving profitability in fourth month of operation. Responsible for all aspects of managed services deliverables, including daily oversight of Stormwatch Remote Management Operations Center (RMOC) providing 24x7 monitoring and management of client systems, networks, applications and databases.• Launched expanded service offerings in January, 2002. Re-branded all services offerings building upon "Storm" brand. Oversaw all aspects of new marketing strategy including logo re-branding and web site development. • Created "Stormwatch Certified Solution Provider" partner program and "Powered by Stormwatch" channel program. • Received numerous awards for quality of service offerings, including 2002 HP OpenView Crystal Award for Best Internet Based Solution, and 2003 Sun Microsystems Best SunTone Certified Solution. -
Vp Managed ServicesFusionstorm/ Stormwatch Apr 2000 - Sep 2001San Francisco, California, UsCo-Founder of FusionStorm service division as a rebrand and relaunch of five-year old VAR known as Synergistic Computer Solutions with a focus on managed services. Oversaw the development of all new Managed Services and managed P&L responsibility for division. Led operation of FusionStorm Remote Management Operations Center (RMOC) providing 24x7 monitoring and management of client systems, networks, applications and databases.• Designed the sales process including roles and responsibilities, assessment process, and closing techniques. Conducted sales and product training for sales team. Hired and managed nationwide team of Sales Engineers.• Optimized the Professional Service Group from October 2000 to March 2001, doubling Professional Service Sales while reducing headcount by 70%.• Performed assessments of client's technology infrastructure and business requirements to develop Managed Service sales proposals.
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Professional Services Manager, Sr. Client RepMicroage Feb 1997 - Mar 2000Phoenix, Az, UsResponsible for coordinating and advising on all sales of technical services to major accounts in Northern California. Wrote and negotiated all Statements of Work and Contracts related to technical services. Developed detailed sales program to bring new service offerings to market. Assisted Sales Manager in assigning resources, reporting and forecasting, managing Client Representatives and closing complex sales. Conducted high-level consulting assessments with executives on enterprise initiatives such as Enterprise Systems Management (Tivoli). Designed, wrote & supported multiple Outlook based Groupware Applications including a Sales Force Automation Application used by over 40 branches and 800 associates. -
Corporate Account ExecutiveCompusa May 1995 - Feb 1997Miami, Florida, UsRecruited and managed a team of account managers servicing Fortune 1000 customers in the Bay Area as an outside sales representative. Solicited new business and solidified relationships with existing customers. Identified and established reciprocal relationships with top trade partners. Coordinated sales activities between Corporate, Training and Integration Services teams, resulting in service sales exceeding 15% of revenue and an average profit margin above 18%. Responsible for opening and maintaining three of the five largest branch accounts which purchased in excess of $2.5 million annually. Acted as a sales and systems trainer for new sales associates throughout the Bay Area. Consistently ranked among the top 50 sales reps nationwide and regarded as a top producer of service sales, including training, on-site technical support and leasing.
William Dougherty Education Details
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Pepperdine UniversityBusiness Administration And Management -
Capella UniversityIt Security
Frequently Asked Questions about William Dougherty
What company does William Dougherty work for?
William Dougherty works for Omada Health
What is William Dougherty's role at the current company?
William Dougherty's current role is Chief Information Security Officer.
What schools did William Dougherty attend?
William Dougherty attended Pepperdine University, Capella University.
Who are William Dougherty's colleagues?
William Dougherty's colleagues are Omad Doske, Pam Moorhead, Kyle Y., Jen Hartman, Kelsi Dollevoet, Ashlyn Thompson, Mamma Rosa.
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