- Collate product information data from various external sources- Prepare new product data in a standardized Excel format, to be imported to the database- Investigate failed automated data imports, liaising with management and business partners as required- Monitor data accuracy- Perform support activities relating to marketing and promotion of the products

- Delivers timely and accurate campaign lists for telemarketing campaigns within an Oracle CRM system as defined within campaign briefs by the campaign management team.- Manages campaigns and list production processes based on reasonable capacity and business priority.- Utilizes CRM to identify and select appropriate audience for telemarketing campaigns.- Ensures data validity for data used in telemarketing campaigns. Safeguards customers are not over contacted by appearing too many on campaigns or duplicated between campaigns.- Validates existing targeting strategies and selection criteria to identify opportunities for improvement- Analyze effectiveness of campaigns and make recommendation for improvement.- Tracks performance of the telemarketing campaigns- Performs analysis and reporting to support lead generation, research, sales, market intelligence and management teams.

- Provide technical phone support for high speed internet service, diagnosis and resolution of software/hardware problems including wireless networking- Troubleshoot and support home networking and router/firewall devices- Resolves basic technical problems on the first call, with minimum transfers and truck rolls- Coordinate and direct requests to appropriate technical personnel when unable to resolve- Identify, track and communicate service related issues- Perform operating system and network level troubleshooting with Windows and Macintosh systems- Asses customer needs and offer products that will enhance the customer experience- Log all calls, schedule necessary appointments and document outcomes- Ensure superior level of customer service is provided at all times

- Identifies potential businesses that can be featured on CityPoynt.com- Set up meetings with prospective clients- Assess business deals, negotiate favorable terms, and secure client commitment- Builds strategic campaigns with merchant partners- Coordinates with other departments to launch marketing campaigns efficiently and on time- Strategically maintains and updates Facebook, Twitter and Pinterest accounts of CityPoynt.com.- Manages and maintains relationships with established clients- Provides after sales service, including completion and provision of sales reports and payment reports, and making sure clients are paid on time- Monitors payment transactions on the website’s payment gateway- Checks and investigates fraudulent credit card payment transactions- Assists customers with product and transaction inquiries- Manages and solves customer complaints- Document customer concerns, queries and resolutions made, as well as daily tasks performed as company reference

- Provide timely resolution of client inquiries, including activation, service, billing, and equipment inquiries- Ask relevant questions in order to troubleshoot technical service issues, determining root causes of problems and finding appropriate resolutions- Proactively explore and anticipate client’s future needs by recommending and educating the client on value-added services and products- Accurately obtain, document and verify client’s personal information- Support clients that are using either prepaid or postpaid accounts- Document customer concerns, queries and resolutions provided