Process Specialist Sr. | Business Analyst & Project Manager
Mexico City
As part of the business process automation center of excellence (CoE), accountable for implementing and controlling globally transformation initiatives for MetLife México through work in partnership with internal and external Global Operations resources and subject matter experts to ensure the success of the business.Responsible for Business process analysis along a life cycle from beginning to end, monitoring efficiency and productivity, analyze business needs and suggest solutions that allow the organization to achieve its objectives. Laying an effective liaison across all organization levels, with an integral vision approach that spans the entire length of value chains, and integrates people, processes, technology and organization structure.In charge of documenting business needs in a BRD document, evaluate and develop the final functional solution in an FRD document, working together with technical teams in the execution, coordinating user acceptance testing, deploying solution in environment productive, providing training and support, and also making executive presentations for large audience both for Brokers and for strategic accounts and internal departments.Responsible for coordinate administrative process through all its stages: planning, organizing, implementing and controlling. In charge of developing a business plan, evaluating technical and economic feasibility, organizing works flow, coordinating communication and operative project activities, solving complex issues.