Responsible for the roadmap, prioritization, and coordination of one of the Talent Systems portfolio of brands.

* Support casting directors, talent agents and managers in maximizing the value of our industry leading casting platforms.* Assist in software development by testing updates, filing issues in JIRA, and tracking reports from clients.* Manage incoming issues, calls, and contributed to support articles in Zendesk product line.* Led cross-functional developer and product team meetings to identify and immediate software development priorities.* Utilized online training tools to cross-train global colleagues.* Produced and voiced audio packages for internal and external audiences.

• Developed strategy for broadcast and podcast show design, audience targeting, and program launch.• Coordinated technical writing and documentation, project planning, and staff implementation.• Upgraded media workstations to latest hardware and Ubuntu operating system, without downtime or service interruption.• Developed increased efficiency AudioIP encoding workflow for streaming audio, replacing $5000+ in hardware with free open source software and cheap hardware.• Implemented Apple's MacOS Mobile Device Management (MDM), centralizing the administration of 20+ desktop and laptop machines in tightly controlled Higher Education environment.

• Responsible for operations, strategic planning, personnel management, and evaluation of student media program with 45 staff across 16 departments and 200+ volunteer content producers.• Expanded program from 9 departments to 16, increased volunteer numbers over 300% and leadership team 200%.• Completed total infrastructure overhaul: Converted 5 broadcast and recording studios from analog to digital consoles and IP audio network; Rebuilt audio playback systems using open source software and commodity hardware ($40k savings over quoted upgrade for existing commercial system); Migrated streaming audio to cloud-based architecture; Replaced all significant elements of the broadcast chain (transmitter, transmission line, and antenna).• Optimized $350,000 annual budget, completing all infrastructure improvements, staffing increases, program and content expansions (including mobile app launch), and introducing event productions (concerts and workshops with top industry talent) .• Shaped all content strategy, marketing, and social media.• Developed 11 original podcast programs and 4 news magazine programs.• Coordinated facility maintenance, renovations, and improvements: broadcast studios, 11 office main suite, 90 seat performance space, transmitter facility, and antenna tower.• Mentored and connected media-related alumni network (Capitol Records, Fivethirtyeight.com, Gimlet Media, Jacobs Media, Morning Edition, NPR One, NPR Video, Roc Nation, Sirius/XM, Sub Pop Records, The Tonight Show Starring Jimmy Fallon, Univision Radio), bringing these subject matter experts to teach workshops for unique out-of-classroom educational and networking experiences.• Designed targeted audience surveys to measure and understand student media consumption behavior and channel preferences.• Analyzed survey and social campaign data to identify changes to ad copy and creative assets that improved campaign effectiveness.

• Oversight and problem solving relating to all information technology in FM broadcast station. • Planned and implemented migration from static on-premises web hosting to cloud-based VPS on the Wordpress platform.
• Created podcasting platform and developed workflow to automate conversion of live talk programming to podcast.
• Managed and supported on-premise and high availability audio streaming platforms (mp3, QuickTime, RealPlayer, and Windows Media).
• Filled in wherever needed to contribute to station goals, including audio production, Voiceover, leadership development, peer management, and coordinating award submissions.

• Produced multi-year mixed-media campaigns (print, newspapers, radio, clothing) using social norms theory to reduce alcohol related harms.• Produced campaign website and recorded and edited presentation video for YouTube, responded to feedback requests from web-based contact forms.• Researched communication effects of using humor in messaging on perceptions of social norms in close friend groups.• Developed research methods to use Facebook application and web-based surveying tools to assess behavior and perceptions within social networks.

• Taught courses in statistics and research methods, persuasion and conflict resolution, and media campaigns.• Conducted grant-funded research on public health communication campaigns.• Performed data analysis using regression modeling and confirmatory factor analysis, utilizing SPSS and R software.• Published original research on the use of humor in reducing resistance to messaging, and how sensation-seeking personality types interpret social norms messages (Journal of Health Communication, International Perspectives). • Contributed to published research on risk-based messaging, effects of humor on feelings of presence, and protective strategies used by students when drinking.

• Produced commercial audio and video projects, and touring education programs for Harley-Davidson Motorcycles, Manitou Pontoon Boats, Detroit Department of Transportation, Michigan Department of Community Mental Health, and Michigan School-Community Health Alliance.• Worked closely with clients to move from concept to scripting and final delivery.• Organized production timeline and schedules.• Conducted interviews on-camera.• Managed editorial and audio mixing.