Ed Glowach Email & Phone Number

Flower Mound, Texas, Us

Dallas, Texas, Us

 Engaged as Lead Sr. PM supporting COO and CSO on major corporate initiatives to drive company volume, efficiencies and achieve long term corporate goals. Act as mentor for Junior Project Coordinators assisting on projects. Providing knowledge share from my experiences as they are introduced to PMO and groomed to be Project Managers. Supported Director of Operations for multiple initiatives bringing value add to the UW and post-closing process. Lead Sr. PM on project for implementing electronic disclosures across all Supreme Branches, encompassing 5,000 potential users.Assist in growing a start-up PMO team as we change the culture related to projects and business acceptance of structure, PMO, and change management methodologies.

Plano, Texas, Us

 Engaged as co-PM on a custom LOS project to revert back to native functionality and ‘clean-up’ years of customization. This was an enterprise wide software project impacting all channels of business, compliance, legal, reporting, capital markets, and numerous business processes.  Lead PM on project for Wholesale Channel to build, from scratch, a custom forward lock API tool for brokers within a proprietary portal Lead PM on URLA initiative to update intake, 1003 3.2  3.4 file and ensure complete system functionality, flow, and investor delivery capabilities were unimpacted for the Jan 1 2020 and Mar 1 2020 implementation dates Worked directly with CIO, COO, and Chief of Staff on all projects Engaged in weekly 1:1 with Chief of Staff regarding culture status of team, strategic focus of PMO, and general status of projects. Recognized on company wide call for initiative and willingness to help as needed in multiple teams Recognized for infusing positivity, team work, and advancing the culture within the PMO team Followed SDLC for DEV projects, Cybersecurity projects, and Risk Remediation projects Leveraged Azure and Manage Engine for agile project management approaches, stories and sprints

Charlotte, Nc, Us

Chicago, Il, Us

Scrum Master for multiple development projects: - portal upgrades - internal website customization - investor waterfall logic for loan programsPMO Project Manager - led numerous initiatives under PMO team due to short staffingSr. Project Manager in Cybersecurity/Infrastructure team - led VMWare Horizon 7 upgrade - managed thin client upgrade(both hardware & software updates) - lead PM on windows 10 upgrade across organizationBrought a positive attitude, servant leadership, and collaborative strengths to all areas and enjoyed a positive experience with all teams.

Madison, Wi, Us

Evaluate and verify the accuracy and feasibility of project targetsPerform regular quality and reasonability tests of projected plans. Challenge partner organizations on viability and accuracy of projections as needed.Analyze and develops business solutions to complex problems which may cross functional lines. Documents business requirements documentation indicating the solution for each requested projectCoordinates and implements any resulting change to the organization's processes and procedures. Represent the department/company on cross-functional or cross-company projects and task forces.Prepare/maintain project plans, monitor projects and follow-up. Provide management project status and issues as necessary on a timely and consistent basis.Conducts independent research into external factors influencing each project and report findings to all pertinent partiesAnalyzes effectiveness and efficiency of a division and/or organization's operations and recommends improvements to procedures and systems. May recommend user procedural changes to maximize usage of existing system functionality.Utilize work plans, test plans and impact guides to effectively test changes in the most efficient manner (including regression testing and coordination of interfaces. Participate in the analysis and testing in an independent systems test environment and address UAT defect findings

Charlotte, Nc, Us

Responsible for support related to SQL Server 2008 as it relates to adhoc reporting Perform data research requests/gap analysis as it relates to data residing in the servers. Supported basic program models to extract data and uses multiple databases to acquire statistical and financial data. Executed test models for positive testing, negative testing, and stress testing for releasesResponsible for performing analysis and modeling for multiple products with the goal of maximizing profits and asset growth while minimizing risk. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Developed the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors

Charlotte, Nc, Us

Developed operational efficiencies within default processing by analyzing actual processing steps and identifying the most efficient model Documentation of training steps and leading training classes for teamCreated processes workflows and models to identify areas needing efficiencies Instrumental in monitoring compliance communications to ensure accurate policy and procedures Increased claim revenue $1 MM per year by implementing reporting & quality components Acted as liaison between operations, technology groups, and management to create effective and efficient operation teams

Us

Implemented a start up claims recovery department including systems, staffing, reporting, and crafting all policies and procedures Recovered $41 MM dollars in first 10 months reducing the cost of funds associated with purchasing advances on acquired servicing portfoliosEstablished key relationships with GSE’s for all investor and mortgage insurance claimsWorked closely with Internal Audits to identify potential operational risk, liquidity risk, and reputation risks associated with recovering advanced funds.Crafted and implemented work flows for automated claims processing, manual claims flow processing, and quality reviewsLed all IT initiatives, project time lines and automation projects to reduce staff while increasing qualityDirectly responsible for staffing department including production staff, administrative teams and management.Assisted with development of successfully promoting floor employees, supervisors, managers and officers by leveraging the tools from Gung Ho! Raving Fans, Good to Great, Hug Your Customer, and similar styled publications. Created an “outside the box” environment and extremely positive culture to grow the business and empower staff

Charlotte, Nc, Us

Led LandSafe Flood operations on a strategic initiative to build a flood zone determination company growing revenue and customer satisfactionImplemented a stand alone business model, generating revenues of $35 MM per year, to produce flood zone determinations for Special Flood Hazard Determination Forms and achieved a $4MM savings per year.Utilized historical data, digital map layers, and 'buffer' zones for an automated hit rate of 85% and then leveraged a waterfall of vendors to reach 90% automated flood zone determinationsCoordinated FEMA maps, FEMA map updates, blue line resources and various websites to ensure manual determinations could be completed.Designed work flow processing and quality assurance processes for automated and manual channels of productionLed IT projects and the team towards integrating multiple partners to augment automated hit rates, manual over flow capacity and disaster recovery efforts.Staffed a 42 person department including production staff, administrative teams and management.Active member within the National Flood Determination Association Led development of off-shoring initiative in India, directed offshore reporting, training, service levels & metrics, cost benefit analysis, work flows, and quality assurance programs.

Us

Responsible for due diligence data integrity and relationships regarding customer service data during bulk acquisitionsPerformed queries, audited test files, and validate payment file tapes, escrow file tapes, and loan level programs prior to loans boardingVerified escrow accruals, payments schedules, buy-down schedules, ARM’s indices and adjustments from loan master files to mitigate risk and offer a superior borrower experienceImplemented cost effective solutions for eliminating customer service calls and improving serviceObtained leadership positions through exceptional communication, performance, and dedication•Contributed to developing a state of the art servicing operation from ground zeroPivotal in assisting with Building a Call center to identify calls, implement automated methods to reduced the cost per call metric Empowered call center staff to challenge 'why' calls come in and create automated solutions to eliminate certain calls Worked extensively with sources of calls, e.g. escrow department and billing statements, to present a very clear picture to the mortgagor.Used SQL to pull data and analyze where calls came from and quantify projected call volumesCreated metrics to track average speed of answer, call time, cost per call, and calls less than 10 secondsLeverage technology to ante phone numbers so the borrower's loan information was in front of the call rep before any conversation began

Managed billing statement process & vendor relationship while obtaining intimate knowledge of print vendor’s processes, procedures, and equipmentParticipated in numerous design revisions to achieve the optimum billing statement that educated consumers and eliminated customer service phone calls.Oversaw processing of ARM conversions, updated indices, and automated required noticesAggressively managed escrow receivables by automating the enforcement of paying such receivables and unique analyses schedulesEffectively implemented an automated balloon reset system allowing 1 FTE to handle over 300 resets per month, according to the Freddie Mac & Fannie Mae Servicing Guide(s) for Maturing BalloonsOversaw administration of mortgage insurance processing and performed monthly audits to mitigate riskOversaw due diligence, data integrity, and relationships as they related to escrow management during bulk acquisition of servicing.