Eduardo Gomez Email & Phone Number

Chicago, Il, Us

● Provided actionable insights through the design and implementation of Power BI reports for the operations, quality, safety, maintenance, logistics, engineering, and continuous improvement teams.● Managed Unilever Hammond’s Power BI Workspace and ensured availability and accessibility.● Maintained and improved VBA-enabled Excel spreadsheets and corresponding SQL databases, ensuring a seamless cutover during a critical business change involving ingredient updates.● Revamped daily Factory Operating System meeting to use insights gathered from various Power BI reports to facilitate an action driven meeting.● Developed a continuously improving maintenance tag report that combined three different workstreams, achieving top 10% usage company wide.● Worked with quality and operations teams in creating a Power BI report that led to an increase in plant-wide weight check operator compliance from 42% to 92% in the span of 6 months.● Liaised with internal stakeholders to identify report opportunities by analyzing and documenting processes; assessed the feasibility of Power BI report.● Facilitated meetings, interviews, and workshops for requirements gathering and solution design.● Supported process engineer Kaizen activities through data analysis and coaching in technical matters.● Supplied occasional IT end user support to hourly staff and built rapport.● Led technical implementation of new digital communication signage throughout plant, replacing outdated and inconvenient system.

● Lead the Atkore RPA program and bridged communications between the teams that required process automation and RPA Developers.● Documented and updated transactional processes in Process Definition Documents for RPA projects.● Monitored the RPA pipeline based on ROI and complexity.● Created process workflows, technical designs, release notes, and other project documentation to support project development, security, operations, and maintenance activities.● Devised and executed test procedures and scenarios.● Contributed to QA testing activities, including testing at the task and end-to-end process levels, integration testing, and user acceptance testing.● Drove the successful deployment of projects; resolve issues that arise in day-to-day running of automation processes and provide timely responses and solutions as required; ensure budget, resource, scope, and timeline adherence; provide regular project progress updates.● Demonstrated a strong understanding of system and business change cycles to ensure automated processes are proactively amended to reflect changes.● Generated live Power BI reports reflecting RPA KPI metrics.● Collaborated with a Scrum team to generate a savings of 18,000 FTE hours for FY2022.● Recognized as a proactive problem-solver with strong analytical skills and a developer of functional advanced solutions.● Interfaced with both technical and non-technical stakeholders throughout the RPA delivery cycle.● Served as a technical resource on Kaizen events to ensure alignment between participants and digital steering committee.

• Delivered comprehensive on-site and remote technical support for software, computer, printer, and network-related issues to 3,500 end-users across 60 locations in corporate and manufacturing environments. • Provided leadership and direction to a team of 4 for a refresh project of 600 computers over the course of 4 months.• Guided the implementation of self-service software installations from Intune Company Portal.• Identified an opportunity to automate daily tasks with PowerShell, saving 300hr of productivity annually. • Streamlined the deployment of 60+ iPads with a scalable kiosk configuration utilizing Intune and Apple Business Manager.• Coordinated the planning and execution of quarterly company-wide Teams Live Events for executives.• Received the Atkore Award for Excellence for IT services provided during COVID-19 pandemic.• Created and standardized a hardware agnostic, secure, scalable self-deploying Autopilot profile used on 500+ ERP workstations.

Anderson, Indiana

• Prioritized and processed tickets on a first-due basis; resolved issues independently or escalated to the appropriate party for review.• Communicated the pertinent details of technical concepts to a non-technical audience.• Produced Excel macros that reduced the time spent documenting tickets by 15%.• Demonstrated a calm, professional demeanor when serving demanding customers.• Ensured adherence to company standards; maintained a perfect record of 300 reviewed calls/tickets.• Leveraged Spanish-speaking skills to engage with customers and serve as a translator for colleagues.

Muncie, Indiana Area

• Assisted with TurboTax customers’ concerns on social media• Ensured ticketing standards by documenting detailed case notes• Utilized remote support software to better aid customers• Helped customers with login issues and other software problems• Strengthened ability to know when to ask for assistance to best aid customers• Prioritized issues in regards to the greatest company impact• Specialized as the team’s Spanish case worker