Eric D. Gregory Email & Phone Number

Denver, Co, Us

Englewood, Co, Us

DISH Retail Wireless – Business Operations, Dealer Compensation

Englewood, Co, Us

Managed a Wireless Fraud Prevention team of up to 10 that:- Developed systems and controls to protect DISH from theft, loss and abuse associated with usage, network, device and subscription fraud resulting in savings of over $40 Million in 2022 and $200 Million in 2023-Continually evaluated business processes and results to identify and combat new fraud trends and issues-Partnered with cross-functional teams including IT, marketing, customer experience, sales and leadership to integrate systems and fraud management tools to automate actions-Created, tested and adjusted systemic rules within DISH fraud tools to identify revenue loss as a result of Terms & Conditions violations and fraudulent usage, resulting in ~575 customer suspensions per week in 2022 and ~950 customer suspensions per week in 2023-Constructed and implemented processes for identifying and resolving fraudulent device purchases from DISH cellular companies Boost Mobile, Republic Wireless, Gen Mobile, Ting Mobile and newly formed Boost Infinite, which, in 2022, stopped ~2,000 fraudulent orders weekly

Englewood, Co, Us

Led a Sales Operations Compliance team that:- Ensured DISH retailer compliance with telemarketing laws- Investigated DISH retailer activities that violate DISH business rules- Effectively resolved 2,500+ escalated customer complaints submitted to the BBB, AG and DISH each year- Performed quality assurance on calls made by DISH retailers into the call center

Englewood, Co, Us

Supervised a Sales Operations Compliance team that:- Ensured compliance with telemarketing laws by conducting over 1,000 yearly training sessions and DISH retailer audits- Investigated DISH retailer activities that violate DISH business rules resulting in more than $250K in fines- Conducted over 600 yearly mystery and secret shopping calls to DISH retailers to ensure compliance with telemarketing laws and DISH business rules- Stewarded brand integrity for DISH marketplaces, websites and social media- Monitored a Courthouse News dashboard providing information on DISH retailers charged with crimes, collaborated with the DISH legal team to take appropriate action which resulted in the termination of over 20 DISH retailers- Managed and maintained quality assurance on calls made by DISH retailers into the call center- Researched over 200 prospective DISH retailers yearly to determine their viability as partners- Compiled, organized and published quality assurance data for DISH national sales partners to track and take action on sales trends

Gainesville, Florida, Us

Recruited to establish company procedures in a start-up environment by analyzing current operations and workflows, seeking opportunities for improvement to drive efficiency and profitability- Supported 450% company growth by increasing production, improving inventory control, reducing labor costs and decreasing system failures Introduced an effective Quality Assurance program, decreasing system failures by 40%- Evaluated manufacturing processes and facilities, redesigned and directed workflow to optimize and refine systems, doubling production volume between 2015 and 2017- Reduced material costs by 30% per system by streamlining manufacturing materials and renegotiating vendor prices- Collaborated with company owners to develop and execute all business strategies- Oversaw all day-to-day activities including customer service, sales, marketing, billing, budgeting and forecasting- Hired and trained new employees, realigned roles to strengths and promoted workshop employees into customer service and training positions

Hired pre-revenue to determine and implement the best strategy for monetizing a medical assessment Software as a Service (SaaS) technology and create new revenue streams- Recruited as the company was launched to oversee strategic vision and lead all day-to-day operations, resulting in DMEevalumate.com exceeding revenue goals each year from 2013 to 2017- Developed a strategic vision and defined the target audience, determining the best marketing strategy to reach customers and established attractive, yet profitable, pricing- Implemented a marketing strategy that boosted visibility, and building a subscriber base of over 7,500 users in the first 5 years

Designed and delivered creative, interactive, and educational lesson plans for students aged three to adult

Omaha, Ne, Us

Opened and grew a start-up franchise from no revenue to $850K annually- Learned a new industry and built a successful franchise by embracing the best practices training and processes in all aspects of the business, including hiring, operations, training, marketing, and P&L oversight- Recognized as 2006 National Manager of the Year out of 168 Franchises- Hired, trained and maintained a team of 25 maids, maintaining a staff retention rate 10% above the franchise goal- Achieved a 90% customer satisfaction score on quarterly customer surveys, exceeding national standards- Attained high profit margins by exceeding revenue per employee goals, exceeding customer retention goals of 80%, and reaching 51% sales conversion rate (11% above franchise average)- Freelance consultant for other regional The Maids franchises focusing on strategic planning, training, creating balanced scorecards, team building and goal-setting

Espoo, Southern Finland, Fi

- Directed, scheduled and supervised up to 50 unionized employees installing communications networks at multiple locations throughout Florida, achieving a 97% on-time delivery rate while meeting quality goals- Met completion dates, quality requirements and profit goals by forecasting future workloads and organizing man hours and resources- Analyzed billing statements to ensure invoice integrity and payment in a timely manner- Facilitated post-analysis changes for Lucent’s installation department to enhance future cost/benefit plans- Successfully navigated the acquisition and transition of operational processes during the conversion from AG Communication Systems (AGCS) to Lucent Technologies in 2003

Bachelor Of Arts, Economics

Six Sigma Green Belt Certified

Project Management - Lean Process Certified

Essentials Of Project Management

Executive Management Certified

Certification, Selling Skills And Sales Operations

Certification, Management Skills For New Managers

Certification, The Leader In Each Of Us, Exploring Leadership, Influencing Win-Win Outcomes, Forward Thinking

Bachelor'S Degree, Economics