Eric D. Gregory

Eric D. Gregory Email and Phone Number

Staff Project Manager @ EchoStar Corporation
Denver, CO, US
Eric D. Gregory's Location
Denver, Colorado, United States, United States
Eric D. Gregory's Contact Details
About Eric D. Gregory

Experienced operations leader who focuses on growth management, profitability through process improvement, sharing best practices, implementing strategic plans, building effective teams and minimizing financial losses.Applies business acumen to maximize profitability, ensure quality and timely delivery of products and servicesConducts operational analyses to identify opportunities for improvements and process efficienciesEnhances client success by thoroughly understanding business and market conditions to achieve strategic objectivesBoosts teams’ daily productivity through training, coaching, mentoring and turning standard practices into winning habitsSKILLS & EXPERTISEProject Planning | Project Management | P&L Management | Program Management Operations Management | Strategic Planning | Plan Execution | Process Improvement Problem Solving | Risk Analysis | Decision Making | Six Sigma Certified Green Belt Lean Process Certified | Coaching | Development | Employee Engagement | Team Building Recruitment | Hiring | Performance Evaluation Teaching | Training | Leadership | Quality Assurance Customer Service | Customer Experience | Sales | Marketing | Microsoft Office | Google Suite SQL (beginner) | Data Analysis | Strategic Planning | Effective Communication | Fraud Prevention Telemarketing Compliance | Investigation | Reporting | Cross-functional Alignment | Critical Thinking | Quality Control | Telecommunications | P&L Management | Salesforce | Customer Retention Customer Satisfaction | Jira (Atlassian) softwarClifton Strengths:Harmony | Positivity | Relator | Achiever | ResponsibilityDISC Profile:Steadiness | Accommodating | Patient | Humble | Tactful

Eric D. Gregory's Current Company Details
EchoStar Corporation

Echostar Corporation

View
Staff Project Manager
Denver, CO, US
Website:
echostar.com
Employees:
28247
Eric D. Gregory Work Experience Details
  • Echostar Corporation
    Staff Project Manager
    Echostar Corporation
    Denver, Co, Us
    View
  • Dish Network
    Staff Project Manager - Retail Wireless
    Dish Network Dec 2023 - Present
    Englewood, Co, Us
    DISH Retail Wireless – Business Operations, Dealer Compensation
    View
  • Dish Network
    Business Operations Manager Ii - Wireless Fraud
    Dish Network Dec 2021 - Dec 2023
    Englewood, Co, Us
    Managed a Wireless Fraud Prevention team of up to 10 that:- Developed systems and controls to protect DISH from theft, loss and abuse associated with usage, network, device and subscription fraud resulting in savings of over $40 Million in 2022 and $200 Million in 2023-Continually evaluated business processes and results to identify and combat new fraud trends and issues-Partnered with cross-functional teams including IT, marketing, customer experience, sales and leadership to integrate systems and fraud management tools to automate actions-Created, tested and adjusted systemic rules within DISH fraud tools to identify revenue loss as a result of Terms & Conditions violations and fraudulent usage, resulting in ~575 customer suspensions per week in 2022 and ~950 customer suspensions per week in 2023-Constructed and implemented processes for identifying and resolving fraudulent device purchases from DISH cellular companies Boost Mobile, Republic Wireless, Gen Mobile, Ting Mobile and newly formed Boost Infinite, which, in 2022, stopped ~2,000 fraudulent orders weekly
    View
  • Dish Network
    Business Operations Manager Ii - Sales Operations
    Dish Network Jul 2021 - Dec 2021
    Englewood, Co, Us
    Led a Sales Operations Compliance team that:- Ensured DISH retailer compliance with telemarketing laws- Investigated DISH retailer activities that violate DISH business rules- Effectively resolved 2,500+ escalated customer complaints submitted to the BBB, AG and DISH each year- Performed quality assurance on calls made by DISH retailers into the call center
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  • Dish Network
    Business Operations Manager I - Sales Operations
    Dish Network Oct 2018 - Jul 2021
    Englewood, Co, Us
    Supervised a Sales Operations Compliance team that:- Ensured compliance with telemarketing laws by conducting over 1,000 yearly training sessions and DISH retailer audits- Investigated DISH retailer activities that violate DISH business rules resulting in more than $250K in fines- Conducted over 600 yearly mystery and secret shopping calls to DISH retailers to ensure compliance with telemarketing laws and DISH business rules- Stewarded brand integrity for DISH marketplaces, websites and social media- Monitored a Courthouse News dashboard providing information on DISH retailers charged with crimes, collaborated with the DISH legal team to take appropriate action which resulted in the termination of over 20 DISH retailers- Managed and maintained quality assurance on calls made by DISH retailers into the call center- Researched over 200 prospective DISH retailers yearly to determine their viability as partners- Compiled, organized and published quality assurance data for DISH national sales partners to track and take action on sales trends
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  • Matrix Seating Usa
    Director Of Operations
    Matrix Seating Usa Jun 2014 - Sep 2018
    Gainesville, Florida, Us
    Recruited to establish company procedures in a start-up environment by analyzing current operations and workflows, seeking opportunities for improvement to drive efficiency and profitability- Supported 450% company growth by increasing production, improving inventory control, reducing labor costs and decreasing system failures Introduced an effective Quality Assurance program, decreasing system failures by 40%- Evaluated manufacturing processes and facilities, redesigned and directed workflow to optimize and refine systems, doubling production volume between 2015 and 2017- Reduced material costs by 30% per system by streamlining manufacturing materials and renegotiating vendor prices- Collaborated with company owners to develop and execute all business strategies- Oversaw all day-to-day activities including customer service, sales, marketing, billing, budgeting and forecasting- Hired and trained new employees, realigned roles to strengths and promoted workshop employees into customer service and training positions
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  • Dmeevalumate.Com
    Director Of Operations
    Dmeevalumate.Com Oct 2012 - Sep 2018
    Hired pre-revenue to determine and implement the best strategy for monetizing a medical assessment Software as a Service (SaaS) technology and create new revenue streams- Recruited as the company was launched to oversee strategic vision and lead all day-to-day operations, resulting in DMEevalumate.com exceeding revenue goals each year from 2013 to 2017- Developed a strategic vision and defined the target audience, determining the best marketing strategy to reach customers and established attractive, yet profitable, pricing- Implemented a marketing strategy that boosted visibility, and building a subscriber base of over 7,500 users in the first 5 years
  • Shane English School Shanghai
    English Teacher
    Shane English School Shanghai Jan 2012 - Sep 2012
    Designed and delivered creative, interactive, and educational lesson plans for students aged three to adult
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  • The Maids Home Services
    General Manager
    The Maids Home Services Aug 2004 - Dec 2011
    Omaha, Ne, Us
    Opened and grew a start-up franchise from no revenue to $850K annually- Learned a new industry and built a successful franchise by embracing the best practices training and processes in all aspects of the business, including hiring, operations, training, marketing, and P&L oversight- Recognized as 2006 National Manager of the Year out of 168 Franchises- Hired, trained and maintained a team of 25 maids, maintaining a staff retention rate 10% above the franchise goal- Achieved a 90% customer satisfaction score on quarterly customer surveys, exceeding national standards- Attained high profit margins by exceeding revenue per employee goals, exceeding customer retention goals of 80%, and reaching 51% sales conversion rate (11% above franchise average)- Freelance consultant for other regional The Maids franchises focusing on strategic planning, training, creating balanced scorecards, team building and goal-setting
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  • Lucent Technologies
    Installation Manager & Project Manager
    Lucent Technologies Jan 1998 - Aug 2004
    Espoo, Southern Finland, Fi
    - Directed, scheduled and supervised up to 50 unionized employees installing communications networks at multiple locations throughout Florida, achieving a 97% on-time delivery rate while meeting quality goals- Met completion dates, quality requirements and profit goals by forecasting future workloads and organizing man hours and resources- Analyzed billing statements to ensure invoice integrity and payment in a timely manner- Facilitated post-analysis changes for Lucent’s installation department to enhance future cost/benefit plans- Successfully navigated the acquisition and transition of operational processes during the conversion from AG Communication Systems (AGCS) to Lucent Technologies in 2003
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Eric D. Gregory Skills

Essentials Of Project Management Customer Service Project Management Sales Leadership Management Training Quality Control Marketing Networking Research Forecasting Invoicing Direct Sales Sales Operations Customer Satisfaction Customer Retention Customer Acquisition Problem Solving Operations Management Process Improvement Team Building Telecommunications Salesforce.com

Eric D. Gregory Education Details

  • The University Of Georgia
    The University Of Georgia
    Economics
  • Management And Strategy Institute
    Management And Strategy Institute
    Six Sigma Green Belt Certified
  • Management And Strategy Institute
    Management And Strategy Institute
    Project Management - Lean Process Certified
  • Project Management Institute
    Project Management Institute
    Essentials Of Project Management
  • Management And Strategy Institute
    Management And Strategy Institute
    Executive Management Certified
  • Smart Selling With Gerry Layo
    Smart Selling With Gerry Layo
    Selling Skills And Sales Operations
  • American Management Association
    American Management Association
    Management Skills For New Managers
  • Lucent Technologies Continuing Education
    Lucent Technologies Continuing Education
    Forward Thinking
  • The University Of Georgia
    The University Of Georgia
    Economics

Frequently Asked Questions about Eric D. Gregory

What company does Eric D. Gregory work for?

Eric D. Gregory works for Echostar Corporation

What is Eric D. Gregory's role at the current company?

Eric D. Gregory's current role is Staff Project Manager.

What is Eric D. Gregory's email address?

Eric D. Gregory's email address is ed****@****ail.com

What schools did Eric D. Gregory attend?

Eric D. Gregory attended The University Of Georgia, Management And Strategy Institute, Management And Strategy Institute, Project Management Institute, Management And Strategy Institute, Smart Selling With Gerry Layo, American Management Association, Lucent Technologies Continuing Education, The University Of Georgia.

What skills is Eric D. Gregory known for?

Eric D. Gregory has skills like Essentials Of Project Management, Customer Service, Project Management, Sales, Leadership, Management, Training, Quality Control, Marketing, Networking, Research, Forecasting.

Who are Eric D. Gregory's colleagues?

Eric D. Gregory's colleagues are Sam Whitley, Joey Guy, Dennis Royston, Roy Velasco, Edward Torella, Jennifer Longoria, Pradeep Pokharel, Cpa.

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