Fractional Contact Center Consultant And Trusted Referral Partner
Priority Optimization: Delivering Operational Excellence By Aligning People, Pro
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Ed Hahn Email & Phone Number
Fractional Contact Center Consultant and Trusted Referral Partner
at
Priority Optimization: Delivering operational excellence by aligning people, pro
1 work email found
@episource.com
6 phones found area 770, 405, 808, and 915
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Role
Fractional Contact Center Consultant and Trusted Referral Partner
Location
Odessa, Florida, United States
Who is Ed Hahn? Overview
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Quick answer
Ed Hahn is listed as Fractional Contact Center Consultant and Trusted Referral Partner at Priority Optimization: Delivering operational excellence by aligning people, pro, based in Odessa, Florida, United States. AeroLeads shows a work email signal at episource.com, phone signal with area code 770, 405, 808, 915, and a matched LinkedIn profile for Ed Hahn.
Ed Hahn previously worked as Vice President Operations at Shyftoff and Contact Center Consultant at D/B/A Priority Optimization. Ed Hahn holds Bachelor Of Science, Professional Aeronautics from Embry-Riddle Aeronautical University.
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Email format at Priority Optimization: Delivering operational excellence by aligning people, pro
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{first}.{last}@episource.com
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AeroLeads found 1 current-domain work email signal for Ed Hahn. Compare company email patterns before reaching out.
Profile bio
About Ed Hahn
Professional SummaryAs a seasoned Vice President and Contact Center Operations Leader, I bring over two decades of experience in leading teams and driving strategic growth initiatives. My expertise lies in aligning growth strategies with operational priorities, fostering cross-functional collaboration, spearheading process improvement initiatives, and establishing robust client and member relations. I have a proven track record in achieving SLAs and KPIs through effective management of people, processes, and technology. My background in the military has honed my leadership skills, and I specialize in healthcare contact center operations.My passion for my work, coupled with my detailed-oriented approach, allows me to deliver exceptional results in a dynamic, fast-paced environment.Skills and CompetenciesExpertise: Leadership, Change Management, Cost and Budget Management, Performance Management, Proactive Problem Solving, Empathy, Open-Mindedness, Critical Thinking, Teamwork, Collaboration, Attention to Detail, Organization, MS Office 365 Full Suite, Google Suite, Call Center Technology Platforms.Intermediate Skills: Project Management Tools (MS Planner, Smartsheet, Jira, MS Project).Basic Skills: SQL, VBA, MS Access, MS Office Low Code No Code Solutions.
Listed skills include Process Improvement, Six Sigma, Leadership, Training, and 45 others.
Current workplace
Ed Hahn's current company
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Priority Optimization: Delivering Operational Excellence By Aligning People, Pro
AeroLeads page
8 roles
Ed Hahn work experience
A career timeline built from the work history available for this profile.
Vice President Operations
CurrentVice President focused on the strategic operational growth and partnership supporting CX teams operate in a modern economy and workforce within the contact center space.
Nov 2024 - Present
Contact Center Consultant
Current
D/B/A Priority Optimization
* Expertise: 15+ years in call center consultancy, specializing in healthcare sector operations. * Capacity: Proficient in managing up to 600-seat operations. * Efficiency: Skilled in enhancing operational efficiency and customer satisfaction. * Technology: Adept in technology integration for optimal workforce performance. * Innovation: Committed to.
May 2021 - Present
Vp Contact Center Operations
Strategic Oversight and Direction for Outreach Center Operational and organizational growth and development* Organizational Development: Established core contact center departments (Quality, Training, Inbound, Outbound, Workforce Management, and Confirmation Calls) and led policy creation.* Data Management: Developed KPIs, metrics, and core reports for.
Sep 2022 - Nov 2024
Vp Contact Centers Of Excellence
Proven success with operational strategy, change management and process improvement execution to establish the Contact Centers of Excellence model for Kepro. * Successful 90-day new contract implementation for Medicare Application Enrolment valued at $14M per year. * Quarterly performance report-out sessions with Senior Leadership and BoD. * SME for.
Apr 2019 - Feb 2021
Vp Contact Center Operations
Manage day-to-day operations, develop and collaborate on operational direction, and establish strategies to maximize performance, retention, quality, and member experience. * Multi-site leader: 2 call centers, 1 BPO: capacity 600+ employees; 34 states, 40+ clients, 2,000+ field personnel, 50 mobile clinics, 2.5M+ members with 20M+ calls per year. *.
Apr 2013 - Mar 2019
Director Of Operational Excellence
Recruited by CEO to lead the Continuous Improvement and Operational Excellence teams globally using Lean and Six Sigma methodologies within Crossmatch Technologies. * Reduced the quote to order process by 33% and time by 75% using six sigma methodologies. * Established accountability process to track $2.9M in assets and over $100K in asset depreciation for.
Dec 2011 - Apr 2013
Director Master Scheduling Production Control
Promoted to develop the Master Scheduling Production Control team to optimize and automate the daily assignments for the business units and field operations. Multiple positions held during this tenure * Implemented and lead the organizational development and operational structure for the newly formed master scheduling production control department. * Gross.
Oct 2003 - Dec 2011
2 education records
Ed Hahn education
Bachelor Of Science, Professional Aeronautics
Embry-Riddle Aeronautical University
Associate Of Arts - Aa, General Studies
Clovis Community College
FAQ
Frequently asked questions about Ed Hahn
Quick answers generated from the profile data available on this page.
What company does Ed Hahn work for?
Ed Hahn works for Priority Optimization: Delivering operational excellence by aligning people, pro.
What is Ed Hahn's role at Priority Optimization: Delivering operational excellence by aligning people, pro?
Ed Hahn is listed as Fractional Contact Center Consultant and Trusted Referral Partner at Priority Optimization: Delivering operational excellence by aligning people, pro.
What is Ed Hahn's email address?
AeroLeads has found 1 work email signal at @episource.com for Ed Hahn at Priority Optimization: Delivering operational excellence by aligning people, pro.
What is Ed Hahn's phone number?
AeroLeads has found 6 phone signal(s) with area code 770, 405, 808, 915 for Ed Hahn at Priority Optimization: Delivering operational excellence by aligning people, pro.
Where is Ed Hahn based?
Ed Hahn is based in Odessa, Florida, United States while working with Priority Optimization: Delivering operational excellence by aligning people, pro.
What companies has Ed Hahn worked for?
Ed Hahn has worked for Priority Optimization: Delivering Operational Excellence By Aligning People, Pro, Shyftoff, D/B/A Priority Optimization, Wellbe Senior Medical, and Kepro.
How can I contact Ed Hahn?
You can use AeroLeads to view verified contact signals for Ed Hahn at Priority Optimization: Delivering operational excellence by aligning people, pro, including work email, phone, and LinkedIn data when available.
What schools did Ed Hahn attend?
Ed Hahn holds Bachelor Of Science, Professional Aeronautics from Embry-Riddle Aeronautical University.
What skills is Ed Hahn known for?
Ed Hahn is listed with skills including Process Improvement, Six Sigma, Leadership, Training, Program Management, Team Leadership, Management, and Strategic Planning.
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