Ed Horawski Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Key Competencies Include:• Data and Metrics Analysis• Reporting – Excel and SQL Report Server• Vendor Contract Management• Project Coordinator• Funding Model DevelopmentWork Experience:• Developed and maintained reports and analyzed data using Microsoft Excel, pivot tables and SQL Report Server and subsequently interfaced with global account teams and management to assist in their business decisions by providing usage metrics and key indicators• Devised a plan and method for the implementation of universal funding for service cost recovery and subsequently implemented Service Rate Billing by registering every account globally to achieve cost transparency for this critical capability• Managed the merging and analysis of data from multiple disparate data sources which required superior organization, creative and innovative problem solving to achieve the objective of streamlining then billing process and making cost recovery for services more complete and transparent• Established standards and key indicators used by the incident management ticketing tool to support reporting requirements• Using established metrics monitored, reconciled and managed vendor contract usage through monthly reporting process and meetings, and worked with vendor to identify contract component requirements throughout the year and during contract renewals for multi-million dollar vendor services contract• Managed and maintained on call paging schedule through corporate paging system to ensure client escalations were delivered to the technical team• Facilitated and managed team meetings and teleconferences ensuring meeting timelines were adhered to and actions and notes were captured for follow-up, subsequent review and progress• Quality (iQMS) document and process owner and reviewer managing the review, approval and update of Quality Management processes and procedure documents used in daily business operations

Ed is a professionally trained and talented voice artist. He has built his voice-over career with radio, TV, and multimedia experience. Ed’s commercial credits include: Sunkist, Irwin Toys, Hasbro Games, Dr. Bernstein, Safeway, Direct Energy, Mt. St. Louis Moonstone, Scotiabank, Ontario Northlander Rail, Manulife Investments. Ed’s clear crisp articulate speech and outstanding tonal quality delivers for his clients.

Reporting and Metrics:- Subject Matter Expert for reporting and metrics using Excel- Analyzed data using Microsoft Excel to provide usage statistics for global account teams- Prepared and delivered management reports using Excel, Word and PowerPoint- Managed relationships with global account teams, support organizations, and vendors- Established standards to maintain integrity of reporting requirements- Monitored and reconciled vendor contract usage through monthly reporting processSharePoint Administrator:- Developed and maintained team SharePoint portal site under the direction of the Corporate SharePoint team- Site owner and administrator, managed access requirements and performed client acceptance testing to validate site changes due to changes and upgradesProject Management:- Managed all team hardware and software implementation projects requiring coordination of external resourcesQuality Management Representative

Managed numerous Network implementation projects

Supervised a team of Internal Quality Auditors located in North and South AmericaCentral contact for the Americas Quality PolicyHosted and facilitated Quality Audit meetingsSupported and maintained Quality Audit schedules for the Americas

Designed and costed network configurations in response to Requests for ProposalProposal writing

Supported, maintained, and implemented changes and upgrades to various software components in an IBM VTAM/NCP network environmentDefined new customer environments/access as required due to new business signings

Managed and operated a VTAM NCP network

Assisted York University students and staff in the use of computer services

Bsc, Liberal Science

Gr. 13, Honours Diploma

Certificate, Radio-Tv Broadcasting

Professionally trained Voice Over Artist