Daniel Hernandez Email & Phone Number

Fredericia Municipality, Region Of Southern Denmark, Denmark

.

Orlando, Florida, United States

As a dedicated Systems Engineer at PieZonis, I play a pivotal role in ensuring our restaurant's technology infrastructure's seamless integration and optimal functionality.Key Responsibilities:-Technology Management: I oversee the configuration, maintenance, and support of all restaurant-facing technology systems, ensuring they meet the dynamic needs of our fast-paced environment.-System Integration: Design and implement solutions integrating various hardware and software components to streamline operations and enhance customer experience.-Problem Solving: Conduct detailed technical analyses to troubleshoot and resolve complex system issues, minimizing downtime and maximizing productivity.-Collaboration: Work closely with cross-functional teams, including IT, operations, and management, to ensure system integrity and security.-Process Improvement: Continuously evaluate system performance and implement improvements to enhance functionality and efficiency.Achievements:- Successfully led the deployment of a new point-of-sale system across 50+ franchise locations, resulting in a 20% reduction in transaction times.- Developed a custom monitoring script that reduced system downtime by 30%, improving overall restaurant efficiency.- Spearheaded a project to upgrade the network infrastructure, enhancing data security and reducing operational costs by 15%.Skills and Expertise:- Proficient in system design and implementation, with a strong understanding of hardware and software components.- Excellent analytical and problem-solving skills, with a proven ability to manage complex projects from conception to completion.- Strong communication and collaboration abilities, enabling effective teamwork across various departments.I am passionate about leveraging technology to drive operational success and am always eager to explore innovations that enhance our restaurant's performance.

Orlando, Fl, United States

As a Sales Engineer at Fourteen IP, a leading global systems integrator in the hospitality industry, I delivered innovative cloud telephone and guest internet solutions across Europe, North America, and Mexico. From 2020 to 2022, I collaborated with renowned hotel chains, including those within the Marriott International and Hilton portfolios, such as The Ritz-Carlton, St. Regis, W Hotels, Waldorf Astoria, and Conrad.Technologies and Products Utilized:- Cisco Broadsoft, HP Switches (L2, L3), Cradlepoint, NVT Phybridge, Sangoma Gateways, Cisco Routers, Telephony systems including Snom, Polycom, Vtech, Bittel, Mitel Phones, Ruckus networking solutions, and Akixi analyticsDespite the challenges presented by the 2020 pandemic, my contributions to Fourteen IP were instrumental in securing significant contracts, such as with Choice Hotels International, thereby expanding our business portfolio by approximately 600,000 rooms across 700 hotels. This role honed my technical and interpersonal skills and underscored my ability to drive business growth through strategic technical solutions.Key Responsibilities and Achievements- Conducted comprehensive site surveys and documented findings to inform project planning and execution.- Collaborated closely with sales and operations teams to provide technical resources, support RFP and bid responses, and design PBX systems for cloud VoIP migrations.- Managed the Pre-Sales queue within the Fourteen IP CRM, ensuring efficient processing of client inquiries and project proposals.- Developed detailed technical specifications and recommendations to optimize client solutions.- Offered pre-sales technical support, assisting colleagues with equipment, hardware, and service configurations.- Fostered positive relationships with clients, ensuring high customer satisfaction and engagement.- Created and compiled documentation for the Statement of Work (SOW) to facilitate seamless handover from sales to project teams.

Panama

In 2013, I joined Grupo Facil Holdings LLC SA as a Sales Engineer, later advancing to the Sales and Operations Manager role. Grupo Facil is a renowned System Integrator and IT Management Service Provider, where I honed my expertise over six years by engaging in projects that leveraged cutting-edge technologies and products.Technologies and Products Utilized:-Networking and Routing: Cisco, HP, Juniper-VoIP Systems: Cisco CUCM/CMEm, Avaya IP Office 500, Asterisk, Switchvox, 3CX-Wireless Systems: Ubiquity, Cisco, Aruba, Ruckus, HP-Server Management: Microsoft Server (2000, 2003, 2008, 2012, 2016)-Domain Infrastructure: Microsoft Active Directory-Virtualization: Microsoft Hyper-V, VMware ESXi-Data Backup: Symantec Backup Exec-Integrated Systems: VSPEX, FLEXPOD, Cisco Server UCS B/CKey Responsibilities and Achievements:-Technical Troubleshooting: Efficiently resolved customer network issues using advanced networking analysis tools.-VoIP Implementation: Successfully transitioned 67 franchise stores to comprehensive VoIP functionality.-Training and Development: Developed innovative training products and led technical training sessions to optimize end-user performance.-Strategic Oversight: Provided strategic pre-sale and post-sale support for Premier SMB customers, enhancing customer acquisition and retention.-Technical Consultancy: Offered expert advice on network designs, security guidelines, and product presentations and crafted formal proposals.-Procurement Initiatives: Launched strategic procurement initiatives to optimize technological purchases within a stringent annual IT budget.-Customer Advocacy: Acted as a consultative advocate, driving network performance improvements, conducting operational business reviews, and resolving billing issues to enhance customer satisfaction significantly.This role required a blend of technical acumen, strategic planning, and leadership skills to drive sales and operational excellence.

2200 Nw 112Th Ave, Miami, Fl 33172, United States

As a Sales Engineer at Tech Data Synnex, I played a pivotal role in advancing the company's mission as one of the world's largest technology distributors. Tech Data partners with industry giants like HP, Apple, Cisco, and Microsoft to bring their innovative products to market, offering comprehensive technical and business support services.During my tenure from 2010 to 2013, I was deeply involved in projects leveraging a wide array of Cisco technologies, designing, configuring, deploying, and supporting solutions, including:-Cisco Collaboration Portfolio-Cisco Wireless Portfolio-Cisco Network and Switching Portfolio-Cisco VSPEX and FLEXPOD-Cisco CUCM/CME/UC500/BE4000/6000As a Cisco expert, I excelled in driving successful pre-sales and post-sales operations for Select, Premier, and Enterprise Customers, fostering consultative client relationships. I led initiatives in network design, commercial strategy, security guidelines, technical presentations, and proposal writing. My role extended to business development across various Cisco systems, serving as a Sales Team Advisor to boost corporate revenues.Key achievements include:-UCS Server Sales Growth: Through innovative marketing strategies and partner training, increased sales by over 62%, from $8 million in FY12 to $13 million in FY13.-Network and Switching Products Sales Growth: Led the Partner Team to a 58% sales increase, from $60 million in FY12 to $95 million in FY13.-Recognition: Awarded the prestigious Cisco Systems Sales Champion award, honoring my exceptional sales performance, leadership, and expertise, a distinction given to the top 10% of Cisco's global sales force.My contributions significantly enhanced Tech Data's market presence and revenue, underscoring my commitment to excellence and innovation in the technology distribution sector.

2564 Ne Miami Gardens Dr, Miami, Fl 33180, United States

In 2008 I was offered to work at PEERTEL COMMUNICATIONS. as Commercial Engineer / System Engineer.PEERTEL COMMUNICATIONS was a system Integrator but mainly oriented to VoIP technologies.In the 3 years that I worked at PEERTEL COMMUNICATIONS, I have been involved in projects utilizing the following products and technologies:-Cisco CUCM, Cisco CME-Designed, staged, configured, implemented and supported VoIP installations-VoIP Devices like Cisco, Audio codecs, Mediatrix, Grandstream, Yealink, Polycom-PBX Systems like 3CX, Switchvox, Elastix, Trixbox, Asterisk, Denwa, Avaya IP Office, Panasonic-Portaone Softswitch Class 5-NagiosCommercial Engineer with Pre-Sales and Post-Sales responsibilities for Select, Premier & Enterprise Customers. Responsible for new network designs, commercial strategies designs, security guidelines, technical/commercial product presentations, and formal proposal writing.-Successfully collaborated with management team to develop comprehensive and successful Cisco Unified Communications business unit plan to increase company revenues from 500K to 3.2 million in just 7 Months.-Effectively collaborated with customer and partner sales and technical teams to prospect and develop Cisco Unified Communications sales, design, installation and support to drive sales revenues-Designed, staged, configured, implemented and supported VoIP installations as necessary to increase installation efficiency -Researched and tested new technologies on different platforms (Cisco, Asterisk, Audio codecs, Mediatrix, Grandstream) to ensure the most stable environment possible with the latest technology-Served as lead of the Technical and Support Department providing technical support via phone, email and chat in a timely manner-Performed PBX systems backup and maintenance to ensure system stability and optimum uptime; administered the Portaone Softswitch Class 5

8333 Northwest 53Rd Street, Miami, Fl 33166

In 2006 I was offered to work at DESCA CORP. as Network Engineer. DESCA CORP was a system Integrator that implements and deploy complex IT solutions for mid-size and enterprise organizations. A deployment could consist of software, hardware, networks and hybrid IT installations. DESCA CORP was a Cisco Gold Partner.In the 2 years I worked for DESCA CORP, I have been involved in projects utilizing the following products and technologies:-Network infrastructure with Cisco-Wireless network infrastructure with Cisco-Cisco Unified Communications and VoIP-Cisco ASA-Domain infrastructure with Microsoft Active Directory-Database infrastructure with Microsoft SQL-Mail infrastructure with Microsoft Exchange-Data BackupI was responsible for:-Analyze, design, integrate, install, configure and support projects by follow the proper procedures and provide full documentation (reports, visio,etc).-Deliver strategic oversight and management of eight high-performing technicians; drove network optimization and ensured world-class support for 100 customers.-Increase productivity by streamlining management of data and voice networks, windows servers, all devices, network and VoIP equipment, including Cisco Call Manager and Cisco Call Manager Express.-Support DESCA CORP complex network environment including problem solving, install, configure, monitor and maintained end-user workstations, PC hardware, software, and network devices Cisco routers, Cisco switches, and wireless access points.-I participate as Network Engineer at the NOC for LAN Nautilus / Sparkle Italy, fulfilling all change management requests from customers including configuration changes, routing updates and other network changes such as BGP route additions, filter list changes, routing protocol conversions, etc

7795 W Flagler St. Suite 35 Miami, Fl. 33144

For TigerDirect, I leveraged broad expertise to delivered first-rate sales, troubleshooting, technical support and customer service. As well, I performed regular system backup to mitigate data loss and managed data restoration and virus prevention.

C.C. Capital Plaza Barquisimeto, Lara - Venezuela

-Served as the network administrator performing hardware and software maintenance to ensure all technical needs were exceeded-Led a team of 22 employees in effectively managing, maintaining and troubleshooting the 400-PC network, proxy server, domain controllers and MS Active Directory to ensure maximum system efficiency -Effectively assumed various administrative tasks to ensure smooth operational efficiency including creating the business plan, conducting sales efforts, compiling and creating reports, handling payroll and managing inventory

Bachelor’S Degree, Computer Science

Computer Engineering is regarded as one of the careers with greater capacity to produce social and technological short-term changes.

Routing And Switching, Voice, Wireless, Design, Ccna, Ccda, Ccna Voice, Ccna Wireless, Cse