Technical Support Specialist - Tier 3
Current• Providing customers with knowledgeable technical support on a variety of products in the Infrastructure, Clare Controls/ClareVision, Visualint and Control4 call queues including, but not limited to, surveillance, audio/video distribution, power management and automation products• Handling Level 2/3 call transfers from Infrastructure queue• Assisting with training period/shadowing for new agents in the Infrastructure queue• Collaborating on surveillance system product documentation for customers• Consistent troubleshooting support with fellow agents to tackle issues encountered on calls