Edicson Hernandez Email & Phone Number

Chicago, Illinois, United States

Conducting interviews in English and Spanish with a diverse population on topics such as health, employment, and education, demonstrating advanced communication and translation skills.

Chicago, Illinois, United States

Communicate with and transport clients to and from their desired destinations. Ensure an excellent customer experience, follow navigation directions using GPS, and execute multiple administrative tasks as needed by the company. Achievements:-Achieved and maintained a 5-star Uber rider rating-Consistently completed Uber Weekend Challenges (100 rides in less than 3 days)-Maintained calm and focus in a variety of high-stress customer situations

Aurora, Illinois, United States

Worked with process assistants and managers to determine the appropriate level of support for entry level associates. Collaborated with floor managers to monitor progress of tier one associates and adjust instructional strategies to meet their specific needs more efficiently. Created, collected and recorded data on associate progress to determine next steps for new associates.Achievements:-Created and implemented new training initiatives, successfully supporting 25 new Amazon Stowers using the company’s professional standards-Awarded Ambassador of the Month Award, given to employees who show technical depth and provide exemplary contributions to the Amazon community

Aurora, Illinois, United States

Designed and implemented quality control of Amazon products flagged for inspection. Determined whether these items adhered to stowing regulations and/or presented a safety hazard to staff. Ensured all products were safely and effectively stored and maintained a database on any irregularities found during routine checks. Achievements:-Identified incorrectly stowed products in the company system, resulting in system-wide improvements for tracking lost revenue.-Selected as one of two Problems Solvers for a fast track into Amazon’s Learning Ambassador professional development program focused on training new hires.

Lara State, Venezuela

Processed company invoices, payment checks and all purchase orders for a cable television provider. Provided customer account support and performed administrative tasks including updating the company system database daily.Achievements:-Served as online community manager for Norte Vision, supporting customers via all digital platforms