Edidiong Akpan Email and Phone Number
With over Six years of experience in the banking sector, I am a dedicated leader, Responsive and persuasive client service agent with active listening skills and a profound ability to understand and resolve customer issues. Experienced in maintaining and conveying product-related information convincingly.I am committed to delivering excellent customer service, improving operational performance, and driving innovation and growth for my organization while maintaining Professionalism.
First Bank Of Nigeria Ltd.
View- Website:
- firstbanknigeria.com
- Employees:
- 8745
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Head Non-FinancialsFirst Bank Of Nigeria Ltd. Aug 2022 - PresentLagos State, Nigeria•Coordinate with internal teams, such as dispute resolution desks to resolve customer issues and complaints in a timely and effective manner.• Lead and Manage a team of customer service representatives and ensure the delivery of high-quality customer service
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Team Lead Non-FinancialsFirst Bank Of Nigeria Ltd. Apr 2022 - PresentLagos Mainland, Lagos, NigeriaCustomer Relationship Management(CRM) Customer support Customer engagement Customer Onboarding and Alternate channels migration
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Digital Product Sales ExecutiveFirst Bank Of Nigeria Ltd. Sep 2020 - Mar 2022Lagos, NigeriaResponsible for end to end onboarding and managing of financial ambassadors or money agents in communities.Support campaign for utilization and adoption of digital channels for all financial transactions.Leverage social and communal listening to protect brand and leverage listening insights on brand perception and customer characteristics and preferences to inform overall customer experience
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Marketting AssociateFirst Bank Nigeria Limited Feb 2018 - Aug 2020LagosDriving customer acquisition growing the balance sheet in processOnboarding both new and existing customers on Banks digital platforms e.gUSSD, Mobile Apps etc encouraging usage as wellCross selling other products to customers after careful profiling bringing them up to speed with current innovative services.Building Customer Relationship by constantly engaging them and getting feedback, resolving issues raised within shortest time possible
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Vice Principal Academics And Head Teacher BiologyFestherland College Aug 2015 - Feb 2018IkoroduAssisted the principal in planning and supervising teaching methods by teachers to ensure target academic achievements for each session were met. Regular engagements with students for career advice, guidance and mentoring.I encouraged parent involvement, revised policies and ensured learning environment was conducive
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Quality Assurance Quality Control SupervisorAmarilo Plastics Ltd. Oct 2014 - Jan 2015Surulere,Lagos StateEnsuring approved designs and specifications during production were met.Regular interactions with foremen to ensure Technicians and staffs were on ground for smooth production and packaging
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Assistant Subject Teacher-BiologyGirls Secondary School,Iheaka Jun 2013 - Jun 2014Igbo Eze South, Enugu, NigeriaI handled three arms of the senior class, tutoring then in biology, making lesson notes and mentoring them on broader issues regarding life. Successfully inspired my students during that service year to never give up on their dreams and reach for the zenith of their chosen careers.
Edidiong Akpan Skills
Edidiong Akpan Education Details
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University Of UyoSecond Class Honours,Upper Division
Frequently Asked Questions about Edidiong Akpan
What company does Edidiong Akpan work for?
Edidiong Akpan works for First Bank Of Nigeria Ltd.
What is Edidiong Akpan's role at the current company?
Edidiong Akpan's current role is Customer Service | Customer Relationship Management | Data Analyst.
What schools did Edidiong Akpan attend?
Edidiong Akpan attended University Of Uyo.
What skills is Edidiong Akpan known for?
Edidiong Akpan has skills like Teaching, Biology, Laboratory.
Who are Edidiong Akpan's colleagues?
Edidiong Akpan's colleagues are Faith Ijehor, Stephanie Amakom, Aliyu Muhammed, Oluwafunmilayo O'seun-Oni, Oluwasegun Memudu, Emmanuel Odo-Ominyi, Rofiat Mayowa Dawodu.
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Edidiong Akpan
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