Edikan Sam Email & Phone Number

Currently implementing voice recognition software

Manchester, England, United Kingdom

Projects worked on EOutcomes, PURPOSE-T, MUST tool - BAPENResponsibilities include: - Change management- Collaborated with interdisciplinary teams to analyse and document clinical processes, and design EPR configurations that enhance efficiency and patient care.- Worked with stakeholders and the development team to ensure that user stories are clearly defined, delivered, and approved for deployment.- Acted as a liaison between end-users and technical teams to resolve system-related issues and coordinate software enhancements.- Led the successful implementation and optimization of Allscripts EPR solutions across multiple healthcare facilities, ensuring seamless integration and alignment with clinical workflows.- Managed system testing and quality assurance processes, ensuring the EHR system's reliability and accuracy.- Coordinated EPR system integration with third-party applications and laboratory systems to enhance overall functionality.- Supported the change management process, assisting healthcare professionals in adapting to the Allscripts EHR platform- Trained junior staff members- Working knowledge of SDLC

Salford, England, United Kingdom

• Selected by Generation UK&I to join the AWS re/start programme• Completed a 12 week, full-time, classroom based skills development and training programme on IT fundamentals, AWS Cloud and professional skills• Built IT fundamental skills, including: working knowledge of Linux OS, writing scripts in Python and Shell• Learned how to apply core AWS services in the area of compute, storage and networking, including EC2, S3, IAM, VPC, Lamda, Cloud Formation, RDS and Route 53• Demonstrated strong verbal and written communication skills, including the ability to explain technical information and terminology to non-technical end users• Learned how to configure monitor and support the suite of core AWS services

Manchester, England, United Kingdom

Responsibilities include:• UX representative for Student service team – Collaborated with UX research team to improve the student navigation and journey through company websites, based on feedback from phone and email queries.• Product representative – Liaising with product managers to improve student material• Technical difficulties trained – first point of contact with IT errors within the website• Training new employees• International platform advisor, communicating with students internationally using the CIMAStudy platform e.g. troubleshooting to guidance on course next steps.• Staff engagement officer - Improving the wellbeing of staff, offering support when needed

Manchester, England, United Kingdom

Responsibilities:• Providing first hand solutions to customer queries • Problem solving effectively to avoid increasing customer effort• Ensuring data validation process is followed for every customer• Handling customer complaints and escalating if needed• Liaising with other departments and staff within the company to answer customer queries• Upselling products and services• Manage and book customer callbacks• Maintaining a professional telephone manner at all times

Bachelor Of Science - Bs, Psychology, 2.1

Activities and Societies: Student AmbassadorMajor in Neuroscience - Transcranial Direct Current Stimulation and its effects on Line.

Aws

Currently enrolled on AWS reStart program Modules include: IT fundamentals, Linux, Security, Databases, Python programming AWS services

Education record

Subjects studied: Sociology, Psychology, Biology

Education record

Biology, Sociology, Psychology, English Literature