Edil Endalew Email & Phone Number

Addis Ababa, Ethiopia

- Acts as focal point for receipt and processing of user requests, including logging, escalation and resolution of issues reported to the ICTSS Help Desk either through e-mails or telephone phone calls.- Helps provide technical support to staff and Senior Management on relevant UN standard hardware and software systems and applications.- Helps install, configure, test, and troubleshoot desktop, printer and end user devices hardware and software, including configuring for Local Area Network connectivity, desktop operating systems, electronic mail, Lotus Notes, Citrix, Database systems, Internet Web applications, network services like Domain Name Server (DNS), DHCP, and various security and client applications.- Helps and participates in the development, deployment, and maintenance of application software(s) within Lotus Notes, Microsoft SQL Server, IMIS and Web-based architectures.- Helps support critical conferences, meeting, and town-halls- Helps prepare technical and user documentation for training purposes and is also involved in conducting basic user training for IT related hardware and applications.- Helps prepare, update, deploy and document Desktop Standards and images. - Undertakes routine monitoring of server and network connectivity systems to ensure availability of services.- Plays a support role in needs assessments for new systems (including modifications to existing systems), performs ongoing reviews with users and developers and responding to requirements. Also involved in generating requests, implementation, and provision of operational support for various applications.- Helps provide monitoring of personal computers running the UN software delivery system to ensure that software distributions, patches and antivirus updates are being delivered correctly.- Installs, configures, and tests audio, video conference and desktop video conference

Addis Ababa

- Analyze Business Requirements Documents (BRD) to capture the business's functional and nonfunctional requirements.- Describe the system problems and proposed solution.- Manage the full project life cycle (Planning, requirement, analysis, designing, implementation, testing and monitoring ) for assigned projects, including clear definition of work scope, deliverable, schedule, resource requirements, and establishment of cost baselines.- Manage projects through a process-based method, management team and using a product-based approach (PRINCE2 Agile).- Provide strong client application, interface service support.- Manage web portal through escalating and follow up and knowledge managem- Administers software infrastructure for e-mail messaging (Window Exchange Server 2016) - Administers, maintains and support collaboration solution (SharePoint 2016) - Participates as a specialist in e-mail infrastructure in systems development teams - Performs day to day administration and monitoring on all installed backup/storage platforms- Enforces network authentication, authorization, and accounting and security policies.- Configures, maintains, and troubleshoots all aspects of Active Directory such as AD DNS, Group Policy Objects, Organizational Unit Structures, Network level integration, Security implementation, and various support tools

Addis Ababa, Ethiopia

- Storage provisioning and administration (HP EVA P6500 and HP P2000), 3PAR - Linux server administration (Red Hat Enterprise 6, 7 & 8)- Microsoft windows server administration (Windows server 2016 & SQL server 2016)- Project management IT Service Management including incident, problem, change and asset management systems.- Deploys, installs, and configures servers OS and server applications- Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities- Manages/Virtualizes physical equipment using VMware technology- Administrates and manages virtual servers- Configure CPU, memory, and disk partitions as required- Maintain data center environmental and monitoring equipment- Carries out Disaster Recovery policies and operations- Participates as a specialist in IT infrastructure in systems development teams- Monitors and supervise all data center solutions. - Monitors all data center assets for tracking information. - Administers software infrastructure for e-mail messaging (Window Exchange Server 2016) - Administers, maintains and support collaboration solution (SharePoint 2016)

Addis Ababa

Analyze Business Requirements Documents (BRD) to capture the business's functional and nonfunctional requirements.Describe the system problems and proposed solution.Manage the full project life cycle (Planning, requirement, analysis, designing, implementation, testing and monitoring ) for assigned projects, including clear definition of work scope, deliverable, schedule, resource requirements, and establishment of cost baselines.Manage projects through a process-based method, management team and using a product-based approach (PRINCE2 Agile).Provide strong client application, interface service support.Manage web portal through escalating and follow up and knowledge management.

Addis Ababa

Analyze Business Requirements Documents (BRD) to capture the business's functional and nonfunctional requirements;Describe the system problems and proposed solution.Provide strong client application, interface service support.

Addis Ababa

Software developmentWeb design and developmentProvide strong client application, interface service support.

Addis Ababa,Ethiopia

LAN and maintenanceProvide strong client application, interface service support

Master’S Degree, Computer Science

Thesis title - Cloud Data Security Framework for Payment Card System: the case of Ethiopia

Bachelor’S Degree, Computer Science

Computer Science

Doctor'S Degree, Doctor Of Business Administration