Edilson Borges Da Silva Email & Phone Number

Campinas, São Paulo, Brasil

Responsabilidades:Configuração e Gerenciamento de Banco de Dados: Realizar a configuração inicial e manutenção de bancos de dados, garantindo a performance ideal e a integridade dos dados.Análise e Resolução de Problemas: Identificar e solucionar problemas técnicos relacionados a sistemas de infraestrutura e banco de dados, aplicando soluções eficazes para minimizar impactos operacionais.Suporte Técnico e Troubleshooting: Fornecer suporte técnico de primeira linha, realizando… Show more Responsabilidades:Configuração e Gerenciamento de Banco de Dados: Realizar a configuração inicial e manutenção de bancos de dados, garantindo a performance ideal e a integridade dos dados.Análise e Resolução de Problemas: Identificar e solucionar problemas técnicos relacionados a sistemas de infraestrutura e banco de dados, aplicando soluções eficazes para minimizar impactos operacionais.Suporte Técnico e Troubleshooting: Fornecer suporte técnico de primeira linha, realizando troubleshooting para resolver questões relacionadas a hardware, software e conectividade.Atendimento ao Cliente: Atender e resolver solicitações de clientes via e-mail, telefone ou chat, garantindo uma comunicação clara e eficiente para a resolução de problemas e dúvidas.Documentação e Relatórios: Elaborar e manter documentação técnica e relatórios sobre incidentes, soluções implementadas e melhorias propostas. Show less

Campinas - Sp

Responsibilities:Customer Support: Provide prompt and effective assistance to clients, addressing and resolving their issues.Ticket Management: Handle and prioritize service requests and incident tickets, ensuring timely resolution.Authentication Equipment Configuration: Configure authentication devices for small service providers, ensuring secure and efficient operations.MikroTik Configuration: Set up and manage MikroTik routers and network devices to optimize performance… Show more Responsibilities:Customer Support: Provide prompt and effective assistance to clients, addressing and resolving their issues.Ticket Management: Handle and prioritize service requests and incident tickets, ensuring timely resolution.Authentication Equipment Configuration: Configure authentication devices for small service providers, ensuring secure and efficient operations.MikroTik Configuration: Set up and manage MikroTik routers and network devices to optimize performance and connectivity.Basic Huawei Knowledge: Utilize fundamental knowledge of Huawei equipment for configuration and troubleshooting tasks. Show less

Campinas - Sp

Responsibilities:Network Environment Administration: Manage and optimize network environments to ensure operational efficiency and stability.Network Equipment Configuration: Configure and maintain routers, switches, and other network devices to ensure proper connectivity and performance.VPN Administration: Manage the configuration and maintenance of VPNs for end clients, ensuring secure and stable connections.Access and Traffic Management: Control and monitor access and… Show more Responsibilities:Network Environment Administration: Manage and optimize network environments to ensure operational efficiency and stability.Network Equipment Configuration: Configure and maintain routers, switches, and other network devices to ensure proper connectivity and performance.VPN Administration: Manage the configuration and maintenance of VPNs for end clients, ensuring secure and stable connections.Access and Traffic Management: Control and monitor access and traffic at company branches, implementing security and performance policies.Routing and Access Rules Configuration: Implement and maintain efficient routing and access rules to optimize data flow and network security.Event Analysis and Troubleshooting: Analyze network events and perform troubleshooting to resolve complex issues in collaboration with telecom and operating systems specialists.VLAN Configuration: Create and configure VLANs to segment networks and improve data traffic organization and security.Firewall Experience: Work with Palo Alto and Fortigate firewalls to protect the network against threats and ensure security.Basic F5 Knowledge: Apply basic knowledge of F5 load balancers to optimize traffic distribution and service availability.Multi-regional Incident Management: Coordinate and resolve incidents across different regions, ensuring service continuity and high availability in the data center environment. Show less

Campinas - Sp

Responsibilities:Customer Support: Provide direct technical support to end customers, addressing and resolving hardware and software issues efficiently and courteously.Computer Configuration and Maintenance: Perform initial setup, formatting, and updating of operating systems and applications. Replace and repair hardware components as necessary to ensure proper equipment functioning.Supplier Coordination: Engage with and coordinate suppliers for the acquisition of parts and… Show more Responsibilities:Customer Support: Provide direct technical support to end customers, addressing and resolving hardware and software issues efficiently and courteously.Computer Configuration and Maintenance: Perform initial setup, formatting, and updating of operating systems and applications. Replace and repair hardware components as necessary to ensure proper equipment functioning.Supplier Coordination: Engage with and coordinate suppliers for the acquisition of parts and services, ensuring quick resolution of issues and maintenance of support quality.Collaboration with Specialists: Work with specialist teams to resolve complex problems and provide integrated solutions for technical issues.Meeting Participation and Testing: Participate in technical meetings and conduct tests in collaboration with clients to ensure proposed solutions meet their needs and expectations.Documentation and Reporting: Maintain accurate documentation of resolved issues, support procedures, and system updates, contributing to the continuous improvement of technical support processes. Show less

Bacharelado, Redes De Computadores

Conclusão Do Ensino Medio

Technical, It Technician

Technical, Computer Hardware Technology/Technician