Technical Support Analyst
Current
Nov 2023 - Present
AeroLeads people directory · profile
Edilson Santos Email & Phone Number
Technical Support Analyst
at
Totalware Sistemas e Redes Ltda
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Analyst
Location
Mauá, São Paulo, Brazil
Company size
Who is Edilson Santos? Overview
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Quick answer
Edilson Santos is listed as Technical Support Analyst at Totalware Sistemas e Redes Ltda, a with 13 employees, based in Mauá, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Edilson Santos.
Edilson Santos previously worked as Support Analyst at Totalware Sistemas E Redes Ltda and Technical support at Wise System Ltda - Desenvolvimento De Software De Gestão Para Segurança E Saúde No Trabalho.. Edilson Santos holds Hackers Do Bem 2024 from Rnp.
Company email context
Email format at Totalware Sistemas e Redes Ltda
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Totalware Sistemas e Redes Ltda
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Profile bio
About Edilson Santos
Bachelor in Information SystemsExperienced in providing technical support via phone and chat in intermediate English.Technical Support Specialist with expertise in leading antivirus solutions such as Bitdefender, Kaspersky, Sophos, WatchGuard, and SonicWall.Proficient in troubleshooting across Windows 7, 8, 10, 11, and Windows Server 2008 R2 and 2022.Skilled in remote access tools such as AnyDesk, TeamViewer, and LogMeIn.Bacharel em Sistemas de InformaçãoExperiência em suporte técnico via telefone e chat em inglês intermediário.Especialista em Suporte Técnico com expertise em soluções de antivírus líderes de mercado como Bitdefender, Kaspersky, Sophos, WatchGuard e SonicWall.Competência em troubleshooting nos sistemas Windows 7, 8, 10, 11 e Windows Server 2008 R2 e 2022.Habilidade com ferramentas de acesso remoto como AnyDesk, TeamViewer e LogMeIn.
Current workplace
Edilson Santos's current company
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Totalware Sistemas E Redes Ltda
5 roles
Edilson Santos work experience
A career timeline built from the work history available for this profile.
Support Analyst
- Technical Support Specialist with expertise in leading antivirus solutions, including Bitdefender, Kaspersky, Sophos, and Panda/Watchguard.- Skilled in troubleshooting and delivering effective solutions.- Proficient in installations and maintenance of corporate applications for seamless operations and robust cyber threat protection.- Experienced in providing customer support via remote access tools like AnyDesk and TeamViewer.- Actively contribute to internal support… Show more - Technical Support Specialist with expertise in leading antivirus solutions, including Bitdefender, Kaspersky, Sophos, and Panda/Watchguard.- Skilled in troubleshooting and delivering effective solutions.- Proficient in installations and maintenance of corporate applications for seamless operations and robust cyber threat protection.- Experienced in providing customer support via remote access tools like AnyDesk and TeamViewer.- Actively contribute to internal support, optimizing operations through formatting and installing internal applications.- Dedicated to post-sales follow-up, enhancing customer relationships.- Committed to being a reliable and proactive resource, ensuring the best user experience for antivirus solutions. Show less
Technical Support
- Provide technical support to users of occupational management software- Diagnose issues based on requests received from users
Dec 2021 - Jan 2022
Technical Support
Sp-Link Telecom
- Customer service via chat and phone- Internal support
Aug 2021 - Oct 2021
Trainee
Zanc Assesoria Nacional De Cobrança,
- Prevention of active contracts
Jun 2017 - Dec 2018
Team & coworkers
Colleagues at Totalware Sistemas e Redes Ltda
Other employees you can reach at totalware.com.br. View company contacts for 13 employees →
DA
Daniel Almeida
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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NL
Nathalia Letícia Germeno
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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SJ
Sergio Jesus
Colleague at Totalware Sistemas E Redes LtdaGreater São Paulo Area, Brazil
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RF
Rafael Ferreira
Colleague at Totalware Sistemas E Redes LtdaSalvador, Bahia, Brazil
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HC
Hugo Cesar
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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RM
Ronilson Menezes Dias
Colleague at Totalware Sistemas E Redes LtdaTaboão Da Serra, São Paulo, Brazil
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VP
Vinicius Palmeiras
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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DG
Danilo Grizante Ventura
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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Daniel Almeida
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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NL
Nathalia Letícia Germeno
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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SJ
Sergio Jesus
Colleague at Totalware Sistemas E Redes LtdaGreater São Paulo Area, Brazil
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RF
Rafael Ferreira
Colleague at Totalware Sistemas E Redes LtdaSalvador, Bahia, Brazil
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HC
Hugo Cesar
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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RM
Ronilson Menezes Dias
Colleague at Totalware Sistemas E Redes LtdaTaboão Da Serra, São Paulo, Brazil
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VP
Vinicius Palmeiras
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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DG
Danilo Grizante Ventura
Colleague at Totalware Sistemas E Redes LtdaSão Paulo, Brazil
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3 education records
Edilson Santos education
Hackers Do Bem 2024
Rnp
Sistemas De Informação
Skp1A | Skp1B, Teaching English As A Second Or Foreign Language/Esl Language Instructor, 9.87 | 8.84
Skill.Ed Learning Center
FAQ
Frequently asked questions about Edilson Santos
Quick answers generated from the profile data available on this page.
What company does Edilson Santos work for?
Edilson Santos works for Totalware Sistemas e Redes Ltda.
What is Edilson Santos's role at Totalware Sistemas e Redes Ltda?
Edilson Santos is listed as Technical Support Analyst at Totalware Sistemas e Redes Ltda.
Where is Edilson Santos based?
Edilson Santos is based in Mauá, São Paulo, Brazil while working with Totalware Sistemas e Redes Ltda.
What companies has Edilson Santos worked for?
Edilson Santos has worked for Totalware Sistemas E Redes Ltda, Wise System Ltda - Desenvolvimento De Software De Gestão Para Segurança E Saúde No Trabalho., Sp-Link Telecom, and Zanc Assesoria Nacional De Cobrança,.
Who are Edilson Santos's colleagues at Totalware Sistemas e Redes Ltda?
Edilson Santos's colleagues at Totalware Sistemas e Redes Ltda include Daniel Almeida, Nathalia Letícia Germeno, Sergio Jesus, Rafael Ferreira, and Hugo Cesar.
How can I contact Edilson Santos?
You can use AeroLeads to view verified contact signals for Edilson Santos at Totalware Sistemas e Redes Ltda, including work email, phone, and LinkedIn data when available.
What schools did Edilson Santos attend?
Edilson Santos holds Hackers Do Bem 2024 from Rnp.
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