- Led digital transformation efforts by implementing a cloud-based CRM system, resulting in a 25% reduction in manual data entry and improving data accuracy. Reduced paper-based newsletters by over 60% through digitization.Collaborated with stakeholders to define requirements, conduct gap analysis, and prioritize feature/service development using tools like use case diagrams and context diagrams to identify opportunities for improvement.Managed and empowered a digital marketing team. Implemented a comprehensive digital marketing strategy, including user personas, customer journey mapping, and data analytics, resulting in a 15% boost in volunteer engagement.Translated user insights into data-driven digital marketing strategies, increasing engagement by 23% and aligning with stakeholder priorities.Streamlined digital marketing processes through automation and AI-powered tools, improving efficiency and compliance.

Led digital transformation initiatives. Analysed business processes. Conducted gap and scope analyses, utilising use case and context diagrams to identify opportunities for improvement. Designed optimised business process flows using tools like MS Visio and Nintex Promapp, contributing to increased efficiency.- Assisted in identifying processes that would require automation in order to improve efficiency.- Facilitated stakeholder engagement. Hosted monthly webinars and conducted stakeholder engagement sessions (interviews & workshops) to gather requirements and translate them into actionable business solutions.- Devised and executed comprehensive community engagement strategies; cultivated and strengthened relationships with online community members leading to a 55% rise in interaction rates.

- Led cross-functional team to develop and launch a client’s web service, achieving over 100,000 visitors within the first month through strategic planning, agile methodologies, and digital marketing initiatives. - Led cross-functional team to analyze user behavior, competitor trends, and define user personas/customer journeys. Collaborated with developers for phased website redesign (mobile-optimized product pages & checkout flows) resulting in 300% increase in online visits and improved customer satisfaction.- Led a client-focused initiative to revamp IT service teams, implementing innovative recruitment and training strategies. This resulted in overwhelming client satisfaction and sustained service excellence for client organisations.- Increased social media following by 120% within 2 years through leadership of the online media team. Optimised online media streaming and implemented data-driven social media marketing campaigns to deliver high-quality programming and targeted audience engagement.- Led project team to implement a new wireless network infrastructure for a construction company, enabling seamless integration of an ERP system. This facilitated real-time data sharing between HR, QC, and Accounting departments, streamlining operations, improving resource management, and reducing data entry errors significantly. Additionally, the project resulted in a reduction in paper usage, cutting waste by over 12%..

• Collaborated closely with upper management to drive strategy through development and implementation of new processes.• Improved organisation's information management system by adding new features and infrastructure, enhancing search results and providing timely reports.• Assessed business systems and processes, identifying areas for improvement to support future growth, including workforce/volunteer training, online broadcasting and central database development.• Created and maintained satellite campuses of organisation using technology which boosted church attendance by over 30%.• Oversaw 60-person technical team engaged in various roles to create a digital church which catered for online members through the use of online broadcasting platforms.• Delivered in-depth training to users, imparting knowledge of best practices for protecting data and minimizing errors.• Created and executed successful and innovative social media marketing campaigns across different media, directly increasing online membership by 300% over a period of 2 years.• Managed IT budgets and expenditure on hardware and software.