Edin Tabakovic Email and Phone Number

• Manage 25 call center employees; ensure customer inquiries are resolved and/or directed to appropriate business units with superior customer satisfaction • Train reps to identify and cross sell products to family companies • Cross train reps in all aspects of real estate and lending increasing productivity by 35% in first quarter • Maintain expert knowledge of FHA, Fannie Mae, Freddie Mac and VA underwriting guidelines • Audit declines of FHA, VA, USDA loan modification packages to ensure reasonable efforts were made to acquire documents needed for underwriter decision • Audit foreclosure holds, provide recommendations for release