• Support for Microsoft 365 platform products, focusing on #teams #sharepoint #onedrive at the second level.

• First and second level technical assistance, for clients such as the Federal Revenue Service, the National Treasury Attorney's Office, the Federal Police, etc. In addition to support for SERPRO teams.

As a Founding Partner, we created the Technological Company of Caruaru (ETC Informática), with the purpose of meeting a demand from the region, in the area of ​​network consulting and implementation of technology solutions, focusing on the teaching area.• Physical network projects (working with partners, to install logical network cabling projects)• Implementation of logical network solutions (installation of servers and network stations, with all security and accessibility policies determined in a previous project)• Focus on Microsoft solutions (on servers and stations), however, also working with more punctual LINUX solutions• Leadership and development of service teams• Consulting and application of solutions for public tenders and selection processes of educational institutions• Installation and maintenance, through partnerships, of management software in the school and higher education areas

Working full-time at Caixa Econômica Federal agency, I worked with:• First level service of WAN link, in several agencies in the region, by telephone and in person• WAN link monitoring, acting in slow or falling situations, managing tickets with the local network provider• Applications of routine policies in the CPD (application of corrections in server operating systems, system updates and implementation of new routines)

• Maintenance on microcomputers• First-level user support• Installation and maintenance of network cabling